09/12/09

---SCAM--- Men's USA, Men's Italy ---SCAM---

by MoP335

I almost ordered a suit from these scam artists, but after reading all the reviews and horrer stories, I did not. Thank you to all who wrote reviews about their terrible experiences with these pieces of garbage who cannot run a real business.

DO NOT READ REVIEWS BY USERS WHO CANNOT SPEAK ENGLISH---THEY ARE COMPANY EMPOYEES TRYING TO RAISE THEIR STAR RATINGS AND ARE OBVIOUSLY TOO IGNORANT TO LEARN PROPER ENGLISH. Too bad you cannot rate a company negative stars. Pitiful, worthless theives should be in jail. The state of california has begun the process of shutting them down! Finally! Thanks!

• Pros: FRAUD, LIARS, THIEVES
• Cons: Fradulent Company

07/18/09

They Ripped Me Off!

by SFMike

THE WEBSITE IS A SCAM. DO NOT USE IT!

THE FOUR STAR RATING COMES FROM MENSUSA EMPLOYEES WRITING CLEARLY BOGUS REVIEWS TO BOLSTER THEIR RATINGS.

FLAG THESE REVIEWS SO THAT CITYSEARCH WILL REMOVE THEM, AND REPORT MENSUSA TO THE CA ATTORNEY GENERAL!

My experience:

They sent only a partial order, nothing was what I ordered, it took months to get a partial refund, and when I tried to get the rest, I was repeatedly hung up on by different sales reps, none of whom would tell me their name or let me speak with a supervisor.

First, I ordered three suits online. The confirmation email I received had a different return policy than the one on the website

When the suits were delivered, I only received two (I'd ordered three) and neither was what I had ordered.

I tried in vain to reach customer service for instructions on how to send them back, since there was no invoice included with the suits, and no explanation for why I had only received two suits, instead of three, or why neither was what I had ordered.

I finally got a refund number, and mailed the suits back I received only a partial refund.

The first time I called to ask about the remainder of the refund, I was told it was a clerical error and would be corrected immediately. I was told I would receive a refund in four business days to my credit card, and to look for a confirmation email. Two weeks go by- nothing.

I call again. I'm told that the remainder was a restocking fee. This is inconsistent with the return policy, the previous emails promising me a complete return, and the previous statement that I would receive the remainder. I tell him this, and he hangs up.

I call back, and a different person answers. He asks for my name. I tell him, he looks it up, and hangs up the phone.

I call again, ask to speak to a supervisor. The guy asks what's going on, I tell him I'm still waiting for the rest of my refund. He tells me "it probably went to outer space" and hangs up.

DO NOT USE THEIR WEBSITE!

They'll send you the wrong products, if they send anything at all, and getting even a partial refund was a customer service nightmare and took months. No customer service rep I spoke with gave me their name or let me speak with a supervisor, I was told that there was no legal department, the return policies were conflicting, and they were incredibly rude (through this all, I tried to be patient and friendly, hoping that one customer service rep would actually be helpful)

IF YOU'VE ALSO HAD THIS EXPERIENCE, REPORT THE COMPANY TO THE CA ATTORNEY GENERAL!

Citysearch won't allow hyperlinks, but you can visit

h t t p : / / ag.ca.gov/contact/complaint_form.php?cmplt=CL

for the CA attorney General's online consumer reporting form

• Pros: Absolutely none
• Cons: Sent wrong items, incomplete refund, horrible service

06/17/09

mensusa suit store - my rating based on quality, selection a

by tokidokiish

I visited their store and what can I say – speechless. Their web site sparked my interest; it seemed to be a large operation with desirable inventory – in fact the store picture they display on their website carried the same theme.

Boy to my surprise – I was unable to locate this store… it seemed I kept overlooking it. Their store is about 300 square feet (being generous here), their inventory apart from being dated and dusty is all made of 100% polyester not wool as expressed on their website. The SKU#’s listed on their website do not exist – the sales person stated they send you what is a closest match, meaning if you wanted the top notch black wool suit you saw on their website – they’d send you a black suit, a 100% black poorly cut polyester suit.

Seems anyone with a telephone and website with pictures of inventory acquired from the men’s warehouse can present themselves as a large company that’s been in operation for 25 years.

I’m not saying don’t shop here, staff tries to be helpful with their limited resources and everyone shops according to their budget and desired product quality – I’m just saying warning don’t be misled, they fooled me - lucky I did not order online.

This company also does business under the following web address: www.mensitaly, www.mensusa

• Pros: I didnt buy online
• Cons: Their Deception