Men's Italian Suits in Los Angeles

11/25/09

Becarefull this is really BAD

by smsalazar at Citysearch

They advertised that you will get your suit in 3 BDs, this is a scam!!!

3 Weeks after the purchase and after several calls they kept saying that the suit was already sent, however they will not give any tracking number.

Everytime I called they were rude and even hang off the call several times. this is a SCAM please DO NOT BUY ANYTHING!!!!

• Pros: nothing
• Cons: will not send your suit, will not answer emails

09/12/09

---SCAM--- Men's USA, Men's Italy ---SCAM---

by MoP335 at Citysearch

I almost ordered a suit from these scam artists, but after reading all the reviews and horrer stories, I did not. Thank you to all who wrote reviews about their terrible experiences with these pieces of garbage who cannot run a real business.

DO NOT READ REVIEWS BY USERS WHO CANNOT SPEAK ENGLISH---THEY ARE COMPANY EMPOYEES TRYING TO RAISE THEIR STAR RATINGS AND ARE OBVIOUSLY TOO IGNORANT TO LEARN PROPER ENGLISH. Too bad you cannot rate a company negative stars. Pitiful, worthless theives should be in jail. The state of california has begun the process of shutting them down! Finally! Thanks!

• Pros: FRAUD, LIARS, THIEVES
• Cons: Fradulent Company

07/18/09

They Ripped Me Off!

by SFMike at Citysearch

THE WEBSITE IS A SCAM. DO NOT USE IT!

THE FOUR STAR RATING COMES FROM MENSUSA EMPLOYEES WRITING CLEARLY BOGUS REVIEWS TO BOLSTER THEIR RATINGS.

FLAG THESE REVIEWS SO THAT CITYSEARCH WILL REMOVE THEM, AND REPORT MENSUSA TO THE CA ATTORNEY GENERAL!

My experience:

They sent only a partial order, nothing was what I ordered, it took months to get a partial refund, and when I tried to get the rest, I was repeatedly hung up on by different sales reps, none of whom would tell me their name or let me speak with a supervisor.

First, I ordered three suits online. The confirmation email I received had a different return policy than the one on the website

When the suits were delivered, I only received two (I'd ordered three) and neither was what I had ordered.

I tried in vain to reach customer service for instructions on how to send them back, since there was no invoice included with the suits, and no explanation for why I had only received two suits, instead of three, or why neither was what I had ordered.

I finally got a refund number, and mailed the suits back I received only a partial refund.

The first time I called to ask about the remainder of the refund, I was told it was a clerical error and would be corrected immediately. I was told I would receive a refund in four business days to my credit card, and to look for a confirmation email. Two weeks go by- nothing.

I call again. I'm told that the remainder was a restocking fee. This is inconsistent with the return policy, the previous emails promising me a complete return, and the previous statement that I would receive the remainder. I tell him this, and he hangs up.

I call back, and a different person answers. He asks for my name. I tell him, he looks it up, and hangs up the phone.

I call again, ask to speak to a supervisor. The guy asks what's going on, I tell him I'm still waiting for the rest of my refund. He tells me "it probably went to outer space" and hangs up.

DO NOT USE THEIR WEBSITE!

They'll send you the wrong products, if they send anything at all, and getting even a partial refund was a customer service nightmare and took months. No customer service rep I spoke with gave me their name or let me speak with a supervisor, I was told that there was no legal department, the return policies were conflicting, and they were incredibly rude (through this all, I tried to be patient and friendly, hoping that one customer service rep would actually be helpful)

IF YOU'VE ALSO HAD THIS EXPERIENCE, REPORT THE COMPANY TO THE CA ATTORNEY GENERAL!

Citysearch won't allow hyperlinks, but you can visit

h t t p : / / ag.ca.gov/contact/complaint_form.php?cmplt=CL

for the CA attorney General's online consumer reporting form

• Pros: Absolutely none
• Cons: Sent wrong items, incomplete refund, horrible service