10/30/09

They are hiding something

by joeStudio

we came in to check the place out and the young lady at the front desk explained everything. She told us the small dogs and the big dogs are separate and they are only outside on the ruff pavement a little bit each day. We requested a tour to see where the dogs actually are, we were told we couldnt. We asked several more times and were given different reason's why we couldn't go back and see the area. We left and came up through the alley to see their backyard, and all the dogs started running towards the gate. It was all dog sizes all not supervised by anyone. It took some lady a couple of minutes to come out and see what was happening. So I think that's what they are hiding, all dogs mixed together without any supervision.

• Cons: false advertiing

09/07/09

Wouldn't Take Gucci Anywhere Else!

by esquiremom

I started taking our doggie Gucci in March '09, after we got him from the pound, and we have been going twice a month for grooming, and two weeks ago, we left him there for the weekend. We were extremely nervous about leaving him because while Gucci is a very sweet, loveable dog, he does not like strangers and is always barking and growling at strangers and other dogs. Imagine our relief when we were told that Gucci behaved beautifully that weekend, and made some new friends. As for the grooming, Edson does a wonderful job, using top of the line products. Gucci looks fabulous every time we pick him up, and we get so many compliments. Best of all, Gucci is one very happy doggie after a visit to BSB!

• Pros: Great Service in an Immaculate Environment
• Cons: NONE!!

09/07/09

Cruel. They leave your dog in crates for 6 hours.

by jai ho

We took our dogs for grooming. Dropped them off at 11am. Called at 5pm and they hadn't started yet. Dogs had been in a crate for 6 hours. No phone call, to tell us the situation or why the delay. Call would have taken 2 mins. We live 2 blocks away, and would have brought them back. Very selfish on their part. Business comes before dogs, even if they soil themselves in a crate for hours. Be warned. Shady practice, along with a few cuts under the dogs eyes. They started at 5:30pm and over by 5:50pm. It took 20 mins to groom, but 6 hours in a crate. I will tell everyone that this is place is the worst. I insisted on a discount and was denied. Some immature high school girl sits at the front desk. Clueless beyond words. If you don't care about your pet, take them here. They will ignore them for hours, then leave them bleeding.