Bone Sweet Bone

10/12/10

Poor service / Unnecessary Shaving of your dog

by drozeira at Citysearch

I have taken my dog there several times and had issues each time, once when they clipped her nail to short and had to treat for bleeding [this should NOT happen with a professional groomer] and the most recent visit they shaved my dogs belly down to the skin and all around her rectum - totally unnecessary!! My dogs beautiful white fur gone - it will take months to grow back! I had specifically told the receptionist "NO TRIMMING JUST A BATH AND NAIL CLIP". After several calls to speak with the owner, Santiago the owner finally called and said it is standard procedure for all bath appointments to include a "sanitary clip to avoid infections" but it had never been done before, had never been told it was standard procedure, and my dog was absolutely not in need of such a procedure! He would not admit that the groomer had made a mistake, that the receiptionist had made a mistake and that they were in the wrong to do such a trim.

I will never go back to this establishment. You never know who will work with your dog. It is just to risky!

10/30/09

They are hiding something

by joeStudio at Citysearch

we came in to check the place out and the young lady at the front desk explained everything. She told us the small dogs and the big dogs are separate and they are only outside on the ruff pavement a little bit each day. We requested a tour to see where the dogs actually are, we were told we couldnt. We asked several more times and were given different reason's why we couldn't go back and see the area. We left and came up through the alley to see their backyard, and all the dogs started running towards the gate. It was all dog sizes all not supervised by anyone. It took some lady a couple of minutes to come out and see what was happening. So I think that's what they are hiding, all dogs mixed together without any supervision.

• Cons: false advertiing

09/07/09

Wouldn't Take Gucci Anywhere Else!

by esquiremom at Citysearch

I started taking our doggie Gucci in March '09, after we got him from the pound, and we have been going twice a month for grooming, and two weeks ago, we left him there for the weekend. We were extremely nervous about leaving him because while Gucci is a very sweet, loveable dog, he does not like strangers and is always barking and growling at strangers and other dogs. Imagine our relief when we were told that Gucci behaved beautifully that weekend, and made some new friends. As for the grooming, Edson does a wonderful job, using top of the line products. Gucci looks fabulous every time we pick him up, and we get so many compliments. Best of all, Gucci is one very happy doggie after a visit to BSB!

• Pros: Great Service in an Immaculate Environment
• Cons: NONE!!

09/07/09

Cruel. They leave your dog in crates for 6 hours.

by jai ho at Citysearch

We took our dogs for grooming. Dropped them off at 11am. Called at 5pm and they hadn't started yet. Dogs had been in a crate for 6 hours. No phone call, to tell us the situation or why the delay. Call would have taken 2 mins. We live 2 blocks away, and would have brought them back. Very selfish on their part. Business comes before dogs, even if they soil themselves in a crate for hours. Be warned. Shady practice, along with a few cuts under the dogs eyes. They started at 5:30pm and over by 5:50pm. It took 20 mins to groom, but 6 hours in a crate. I will tell everyone that this is place is the worst. I insisted on a discount and was denied. Some immature high school girl sits at the front desk. Clueless beyond words. If you don't care about your pet, take them here. They will ignore them for hours, then leave them bleeding.

08/09/09

The groomer nicked my dog all over his back legs :((

by elizabethla78 at Citysearch

I took my dog to Bone Sweet Bone beginning about a month ago, and I loved it. That is until last week....I had my dog boarded for a few days and I also had him groomed that day I picked him up. I noticed a little bit later that he had nicks all over his back legs. I gave Santiago a call the next day when they were open, to make him aware that my dog had suffered several nicks on his back legs from grooming. Through a series of phone calls, nothing was resolved. The groomer and Santiago both denied that the nicks were not a result from his grooming....well they sure as heck weren't there before I dropped him off! I realize mistakes happen and I am understanding of it. Had they realized their mistake and owned up to it, apology would have been accepted and I would not be writing this review. The fact that they are both denying it, only tells me that they are careless liars that don't give a cr*p about my dog's well-being.

Do not take your dog here!! Thanks to Santiago and his crappy groomer that thinks he is too good to own up to his mistakes and lie, my week was ruined. I cannot stand liars, especially when it pertains to my sweet, innocent dog.

• Pros: NONE
• Cons: Dishonest