great food, great service, bad food, great crispy crust pizza, perfect nice place, very friendly bar staff, great lovely atmosphere
This place sucks. The food is bad but the service is worse.
I do not recommend Terroni's to anybody.
Today, my sister and I went to lunch there. My sister is pregnant with twins. She was craving butter with her bread. Her doctor told her that dairy products are good for her during the pregnancy. She requested butter with her bread and the restaurant refused to give her butter.
She begged for butter and the manager said "no". The manager of the restaurant actually said "they don't eat butter in Italy". I explained to this misguided man that we are not in Italy but in the United States of America.
They also don't serve ice tea in Italy. When I asked for ice tea in Italy, they didn't have it. So, these people serve ice tea but no butter.
They forced my sister not to follow doctors orders by refusing to give her butter.
I wonder if I could put an official complaint through to the department of health. Is it legal for a restaurant to refuse to give you butter for your bread?
They said that we had olive oil or nothing.
These people are not after what's important. They are not interested in serving their clients. They are acting like Momma and telling you what you can or cannot have with your meal.
After serving us that slop, how dare them ask for money?
My sandwich was loaded in oil. My sandwich was loaded in calories. It was so heavy. Yet, they serve no butter? It's a con. A hoax, pretending that they are something that they are not!
I will never, ever eat there again.
There are so many delicious Italian restaurants, much more authentic than this one and guess what, they will give you butter!
I have eaten at some very fine restaurants that I have ordered off the menu. I have said at one of the best French Restaurants in the country, I just want a hamburger and I laughed. The fine French restaurant said that if I wanted a hamburger that is what I was going to have.
I was at the best Restaurant in the United States, in New Orleans, their chicken dish, I asked them if I could just have it fried and they said "of course".
But, you go to a mediocre restaurant in Los Angeles and ask for butter and they say "in Italy there is no butter".
Of course, there is butter in Italy. Outrageous!
In fact, grass fed beef butter is very healthy for you!
Good Bye Terroni!
Horrible Customer Service.
My fiance and I tried to book their private room for a private party. We informed the events coordinator of the date we wanted; 12/10. She said that was great and she invited us to come in and see the private event room. We went in and checked it out. It looked good. We again confirmed the date with her; 12/10. No problem.
A few days later she calls us up and tells us that the owner has usurped all of the Saturday dates in December for their own personal events. This was not only annoying, since we had begun to inform our guests of the date of our event, but also a pretty poor way of doing business. We then contacted the coordinator and plead our case. She said she'll talk to the owner. She came back a few days later and again said 12/10 is not a problem and she will send the credit card authorization form. Well, she never did and a few days later she calls us to inform us once again that the owner has taken back 12/10, and all Fridays and Saturdays in December. Wow. We were dumbfounded that they could inform us this date was available multiple times and then just snatch it away again like Lucy with the football for Charlie Brown.
We then asked to speak with the owner, who called us and was INCREDIBLY rude and could not comprehend why we were upset. She said (paraphrase) "I can see why you have been so hard to deal with." Basically, she was unapologetic and blaming us for their incompetence.
In summary, DON'T EVER try to book a private event at Terronis. The staff is unhelpful, inconsiderate and they will screw you on the date they allegedly promise you they have available.
Worst in Los Angeles. The lady hostess who seated us was the only good thing. She was very welcoming. After we sat it was all downhill. We asked for extra tomatoes on a pasta, and per the server, it was impossible. We asked for the manager, whom when spoken Italian to, answered in English. "We cannot compromise our dishes for a little girl" was his response (referring to my 3 year old who the dish was for.) Together with a twosome, we were the only ones in the place for lunch. He was incredibly ride, arrogant and unprofessional. By then, some food had come and it was as tasteless as the decor. Nothing tasted authentic Italian; the Italian America joints and even Pizza Hut is better.
A Italian Cafe With Class. My long-distance girlfriend was in town so. I really wanted to impress her. I asked a co-worker where they thought I should take her and they recommended this place. After walking in I was immediately taken aback by the decor. Extraordinarily well designed and put together. Although it had the feel of an Italian cafe, I did not feel overdressed one bit. My girlfriend and I were greeted by both the hostess as well as the owner and taken to our seats promptly. I have read about how much people hate waiting in line, but we walked in the door and were taken to our table within seconds. The atmosphere was lively as it was a Friday night at 8, but service was prompt. The waitress greeted us and took our drink orders and let us be. When I am out on a date I have always liked when a waitress gives you time to talk and doesn't make you feel like they are rushing you out of the place. Next the owner herself came up and greeted us, which made both of us feel really special, she gave us her recommendations which both sounded amazing, and then she personally took our orders. Once again my date and I were given enough time to talk before our food came out. The food was great! Not overcooked like many Italian restaurants I have been to out here in LA. Once again the owner came up to ask us how our meal was which was more than we could ask for! We ended out with the chocolate cake which was to die for! soft, moist and chocolaty outside, with warm fudge on the inside!! Content with ourselves we asked for the check, once again not being rushed whatsoever, and paid the bill. Overall, I thought Terroni was exactly what I was looking for. Great food, great service, and no rush! Plus it was somewhere I felt confident I could take someone and impress them without feeling like it was a place every highschooler went for prom.
Having been in the restaurant industry for far too many years, I feel the need to add my 2 cents. Michelin Starred restaurants deserve the right to alter the menu, not a neighborhood restaurant across from the Grove. I could somewhat understand if the food was top notch. I mean, if it was great, you wouldn't NEED to alter it, but when you serve Italian food no self-respecting Italian would recommend, then you better learn flexibility. Give me a break with the no cheese. I'm sorry, but has the chef actually EATEN with Italians?? lol
LA is fickle...And there are 5 others fighting for your guests. Nice knowing ya.
Do not go here if you prefer good service!. I really wish I had read these comments prior to going to this restaurant. The WORST service in the world!!! Our waiter was literally acting as if we were lucky to be seated there. Never were we offered another drink, our water glasses remained empy and when I asked for our bill, I was given a look of annoyance where he held up his finger and said rudely, "wait". But the best was my asking for parmesan cheese. I had steak with some cooked greens and I like to add a little cheese to the greens. When I asked, I was told "no". He then walked off. When the bill finally arrived, I told the waiter that my meal could have been better had I had the cheese and that as a CUSTOMER, I should be allowed to have what I want with my dinner. He said the cheese would ruin the taste of the meat. Um, okay, I wasn't going to put it on my meat. I was putting it on greens that had been cooked in a bit of oil. Not really gonna ruin the taste of something I could make at home. So, in my annoyance of horrible service, our expensive dinner became a bit cheaper since no tip was given. I've been a server and I know how to handle customers and Terroni, I am amazed you're still in business. I hope you go under-food was NOT that spectular and service was abhorent!
DOUBLE CHARGED AND NOT REFUND...ONE WAY TO MAKE MONEY. We did enjoy the food, the service, the room is a bit loud but lends itself to a Manhattan vibe and you have to like that in the land of weather (LA)...we did like this place until we found they had doubled up on our tip more than a week after we had visited them...hmm. The office Manager admitted the "Mistake" and told my wife, well, sorry but tough. I personally drove over to confront the situation and met the manager who seemed sincere enough, took my card and stated he was going to credit us back the tip, as it turned out he totally shined me...I hope he had a good laugh...most of my friends are in the Entertainment business and I've already gone viral on Facebook...check your accounts if you've been there recently to make sure there are no "Mistakes" on your account(s)...I guess they aren't making enough money, but who is these days...gouging your customers? Not good but outright stealing, not acceptable...BUYER BEWARE...
Best Italian Restaurant in LA.
Amazing simple Italian food, best I've found in Los Angeles since moving back from Milan.
Simple fish and meat dishes as starter and entree, great pizza, and prepared as they should be and would be in Italy with good fresh ingredients.
The customer service complaints seem to be because the restaurant owners want you to taste something as it should be. Take a risk and follow them :-)
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