Terroni

Doesn't Recommend

vcarrington

Joined 3 years ago

Terroni. Being the the service industry, everyday me and my asscoiates go out of our way to give the best customer service! Why in this economy, when restaurants are closing by the hundreds everyday, would a manager not give a customer what they want.? Shame on you TERRONI!

I would fire every single person that works there starting with the manager!

And who ever the owner is, you have no business running a restaurant! You will be another statistic soon, because customers do not need to be treated that way!

After reading this review, I will tell all my firends not to eat there! See, you should have given the Guy From LA his cheese and olive oil! This is going be the most expensive olive oil you have seen! I'd say thousands if not tens of thousands in business!

Doesn't Recommend

guyinla

Joined 4 years ago

Worst Customer Service in LA. I was meeting a business associate at this restaurant for dinner. I arrived at the restaurant early and got seated. After a few minutes, the bus boy brought a tiny mini-saucer with about an ounce of olive oil (literally) and bread to the table. I asked him if he could bring one more saucer of the olive oil because there were two people eating. There were two reasons for this. First it was such a minute amount, it would not be enough for two people, and second because I don;t think it is appropriate to be swabbing bread in a tiny saucer with a business associate you have never met. Not much to ask at a fairly pricey restaurant. I was abruptly put in my place and told that this is very expensive olive oil and that was all I was going to get. Temporarily stunned and not believing what I was hearing, I said ok and asked him to bring me a side of Parmesan cheese. I happen to like Parmesan cheese and olive oil with my bread. Sue me. On this 'ridiculous request' that I seemed to be making I was once again told, "No, you cannot have any cheese. That is not allowed." At this point, after only being seated for 5 minutes and having somebody so rudely greeting me, I was literally starting to boil over. I told the bus boy I wanted a side of Parmesan cheese and he once again said "No you are not getting any."

At that point I told him to send the manager to the table. When the manager arrived I thought I was going to finally get an apologetic ear but to my surprise the manager was even ruder. She told me "I'm sorry that is not allowed. It ruins the taste of the olive oil." I said to her that I like Parmesan cheese with my olive oil and I decide what is good for my taste buds or not. Once again she said "The chef has made the decision that the food should be eaten the way he prepares it." It's not a food dish I told her. It's the olive oil you dip your bread into. I explained that I was about to drop $100 on a pasta dinner and that if I wanted some Parmesan cheese with my microscopic saucer of olive oil, I should be able to get it. I sincerely believed at that point she would say "Ok...this time, but we can't do it again." BUT NO. She replied "I'm sorry but we do not allow any substitutions on the menu". I told her this wasn't a substitution, I wanted a freakin' little side of Parmesan cheese. Once again the answer was . "NO"

If I had not been meeting someone for business, I would have gotten up and walked out of the restaurant. Unfortunately it was not the time or place to do so, so I sat there and dealt with it. When I got my ridiculously over-priced pasta dish for dinner, I couldn't even ask for Parmesan cheese in fear they would have said no and I would have flown off the handle.

What a miserable restaurant. Mediocre food, over-priced and absolutely no clue as to how to make a paying customer happy. I paid the bill, but now I will tell everyone I know, and post reviews telling people not to go to this horrific restaurant.

There are far better Italian restaurants in LA that actually respect their customers.

For the 2 tablespoons of Parmesan cheese they could have put on my table, they will now lose thousands of dollars in potential business because this review be posted in multiple places.

I hope they like the taste of THAT.

Doesn't Recommend

cr123

Joined 3 years ago

Not Customer Friendly. They're nuts. Ordered a pasta but wanted them to omit garlic b/c I'm alergic. "Oh no" says the waitress. The chef knows best, we can't have any changes to the dish.

What? does the ego-maniacal chef want to pay the bill too? Didn't want to make a scene so chose something else -- tho it didn't appeal to me as much as the other -- except without garlic. Then asked for tea with lemon. "Oh no!" says the brilliant 20-year old know it all. No lemon with tea. "It intereres with the taste."

Long story short -- we left.

Doesn't Recommend

jordana_lorraine

Joined 5 years ago

Good food...service, notsomuch :(. I have been to Terroni three times and enjoyed every bite I've taken there. BUT, as is sadly the case in many LA restaurants, the food far eclipses the service, leaving me frustrated. Now that Chefs are stars, there is great food at more and more places...but someone seems to have forgotten that we go out looking for a full experience. Maybe there should be a Top Server show to inspire better service.

In this economy, going out to eat is more of a luxury than a hobby; my friends and I don't mind spending a good amount of money on a good dinner out, but we want to feel taken care of. Also note that in this economy, I would think servers would try harder as there are more people waiting in the wings to take their jobs.

Our server Montse would disappear for extended periods of time, not check in with us to see how food was or to take the order for our next course. When we first ordered, we started with salad/app and explained we would share food in rounds (as is the Italian way, which is the theme of the restaurant.) We arrived at the table with drinks from our wait at the bar, but Montse never offered to get us new ones when they were empty. Once we ordered a pasta to share, we never saw her again until we flagged her down, at which point she was ready to give us our check--but we hadn't even ordered our entree yet! We did, then ate it without being checked on, then had to find her again to ask for the check, after deciding to skip dessert (which we love and almost always have.)

So, in short, we spent an hour longer at our table than we had to, and could have easily spent another $50 on more drinks and dessert. Efficiency FAIL. I hope management reads this.

To top it off, when the valet brought my car around...he was on his phone! While driving my car (which is a stick shift BTW)! No headset. I called him out on it, and he laughed. Major annoyance.

Doesn't Recommend

InLACA

Joined 3 years ago

unworthy of your patronage!. I will only take the time to write a review of a place that is either really good or really bad. BAD SERVICE WITH A BAD ATTITUDE. In these troubled economic times, it is disappointing to pay extravagant prices for uninteresting food with a side of bad energy. Although their menu initially appears to have variety, it lacks important information such as, there are modifications, special requests, or dietary circumstances that are as important as the owners / chefs ego. They even informed me that they use a low quality balsamic vinegar in their kitchen that they would not serve to the in the public eye, but informed me that they did sell bottles of vinegar that I could use on my salad if I chose to purchase one. The salad I ordered which consisted of greens, three mushrooms sliced and some shaved Parmesan was overpriced and underwhelming. Their dressing was oily and uninteresting. When we ordered a pizza, we asked for fresh basil (it was in season at the time) but they said they did not have any. When the pizza was served, I requested some Parmesan, which they refused. I have spent months in Italy for work and vacations over the years and it is my favorite country to it in. Their hospitality and love of food makes every meal a pleasure. Any true Italian would be ashamed of this place!!! Go to Angelini Osteria Restaurant down the block… a way better choice!

Recommends

hurahura

Joined 11 years ago

Great pizza!. I love pizza here. period.

ok, if someone likes american style food like you can eat at cheescake factory ro california pizza kitchen.(I am not downgrading cheesecake factory and california pizza kitchen) To them, probably Terroni's food seems too simple and boring.

However, if you like simple and neat style food, then I recommend this place. This restaurant's totato sauce is good. I always order margherita pizza and seafood pasta whenever I go there and it never disappoints me.

Price is a bit high but I still like this place.

Recommends

Italianfoodlovers

Joined 4 years ago

In response to BGREEN. Maybe if BGreen quit complaining he'd get laid and he wouldn't have to worry about other people poaching his dates. If you lose your date to the waiter, don't blame the food.

Doesn't Recommend

BGreen34

Joined 4 years ago

ABSURD ABSURD ABSURD IDIOTIC AVOID AT ALL COSTS!. Don't give these people your money. GO ANYWHERE ELSE. Ridiculous idiocy, trust me, no matter how good your day was, they will ruin your evening,

Pricey for such terrifically mediocre food. A glorified pizza place that really wants to pretend it's a five star restaurant; it's not.

Rude, untalented and borderline fascistic service. The customer is always wrong here. I've eaten in five star restaurants all over the world all my life and honestly I have never encountered the kind of insulting arrogance from a restaurant staff that is on display here, and clearly has been trained down to the bone on fear of death, dismemberment, or at the very least, loss of livelihood by the owner. They not only want to tell you what to eat, they want to tell you how to eat it. Next they will actually order it for you, then eat it for you, then tell you how much you liked it, then you'll pay for it, and they'll go home and have sex with your date. You think I'm kidding but I just got a call from them letting me know how much I enjoyed my evening.

In short: DON'T. EAT. HERE.

Recommends

issy luca

Joined 4 years ago

great italian pizza. my italian friend whom i like so much brought me to this place, for which he knows i soooo love italian food! food was great and i really love it! however, the place is tiny so there would be a chance of hurrying up so that other clients could use the table, leading to messing up the time to get more sweet with your date. it would totally kill a romantic date! so, if you are planning on something romantic, do not go here! this place is good for friends :)

Doesn't Recommend

ElieB

Joined 4 years ago

Third class restaurant at first class price. the waitress was uninterested and the service was definitely not "Mediterranean style" , the portions were SMALL and the prices were large. No flexibility or desire to accommodate customer request. The bread did not fit the place or the prices (more like a Danny's bread) . A simple salad @ $17 and main course too small of a portion to feed a normal person.

Overall rating, Mediocre (at best)