Glendora >Hotels & Motels > BEST WESTERN PLUS Lake Elsinore Inn & Suites
31781 Casino Dr, Lake Elsinore, CA | Directions 92530-451134.129293 -117.855667
Mon Open 24 Hours;Tue Open 24 Hours;Wed Open 24 Hours;Thu Open 24 Hours;Fri Open 24 Hours;Sat Open 24 Hours;Sun Open 24 Hours
Worst Way to Treat a Guest
By Richard Kirkham, 6/19/11
My daughter and her husband of 45 minutes, returned to the hotel for their wedding night and were asked to leave because their room smelled of smoke. Their cloths smelled because earlier they had smoked outside. After the wedding they returned, exhausted, and were told they could not get back in the room until a cleaning fee had been applied. They were kicked out a a room we had paid for for two nights, we were charged a cleaning fee, and there is no one in authority on the premises that can address the issue. The employee at the desk is a lone worker who is unable to reach the managers who made this decision, even though they were not on site. We came in weeks early to make the reservation, had out of town guests stay at this location and were considering extending the stay. This is how they handled the problem. The cleaning staff smelled smoke and made the inference that they had been smoking in the room. I know Best Western is a franchise, but what kind of management/owner training do they provide? This will be my daughter's wedding memory rather than the ceremony and reception. This is ridiculous.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of BEST WESTERN PLUS Lake Elsinore Inn & Suites on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.