Custom Hotel

12/17/09

Hiddem Gem in Westchester!

by DrivThruBandit10

I live in Playa del Rey and I have found it hard to find great places to go out. This is just down the street where I live and it has the best scene ever. Located inside the Custom Hotel, The Hopscotch lounge is a great place to meet people, go on a date, and just relax and enjoy the great Europen Lounge Music. I also refer my friends to go here if they are in the area. Seriously, you need to check this place out!

• Pros: great ambiance

12/15/09

Quirky and cool

by LaMaria

During the summer the Custom hotel has had rockin' pool parties.

There are hidden gems throughout the hotel and secrets to solve just within the architecture. Ask someone there in the know and they will explain what I mean!

• Pros: Funky and close to LAX
• Cons: Not enough people know about it

12/15/09

Great Lounge...

by BGnLA

A friend and I found ourselves meeting friends at this spot because BJ's in FoxHills was outrageous with their 1hr 45min wait.

Not knowing what to expect, it was awesome... Not very large but there is enough room to mingle. Hosts were pleasant, prices not bad. This night happened to be a highschool homecoming for Washington Prep and Westchester High, so lot of lookie loos... loll...

Outside was even better, pool, cabana, fireplace... yes, will be going back here' 4 Low Key enjoyment, right down the street from the office`...

• Pros: Decor, Great Customer Service...
• Cons: Little Cold at Night, but have heating lamps...

07/13/09

Terrible Service

by Cyrano19

The Custom Hotel used to be a convenient place to stay, sadly the service has depreciated over time. I had better service at the Ralph's next door. M

My friends were looking for a convenient place to stay close to Venice that was not too pricey so we selected the Custom Hotel. On Saturday they were kicked out of the pool area for a Private Party. Mind you these people are in their sixties on vacation. There was no signage posted that the pool would be closing at 4:00pm and the staff had no idea what was going on.

They wanted to have a few drinks with friends before dinner but the hotel bar was closed and the pool was closed due to a private party so we spent our money elsewhere. When we asked the front desk where we could entertain our guests before dinner they had no clue. The hotel manager literally laughed in their face when they asked if he could send a bottle of wine up to the room to accomodate the lack of options to entertain guests in the hotel. This hotel wanted to be like the W, what a joke. This hotel is trashy and has the worst service ever.

12/17/08

Worst Possible Service

by dasfeesh

Asked for late checkout after a company holiday party...had our door knocked on twice for housekeeping. Was cheap-shot punched outside by an angry guest, with security warned, nothing was done. We were jipped on our food we payed for during the party. The rooms are the worst attempt at being modern. The weird faces in the elevator creeped everyone around me out. Bartenders stole a Christmas gift given to an employee at the party. Parking was supposed to be $10 and when we checked out, suddenly it was $22. Hotel had NO idea where our compnay credit card would have been when it was given to the hotel manager. There was NOTHING appealing about this hotel. Security was a joke. Customer service was poor. What's the point of being ganted late checkout when 2 employees are asking when you're leaving?

• Pros: Fast elevators
• Cons: EVERYTHING else