D'Cache

Doesn't Recommend

JenD310

Joined 4 years ago

AWFUL SERVICE, RUDE OWNER, UNPROFESSIONAL STAFF. I was planning our company holiday party here for a group of over 30 people. I did get a good deal at $15pp when we started discussing because a very good friend of mine suggested this place to me and if it wasn't for her I would NEVER have gone here.

I was told different things when I originally made arrangements with James like,"... you can add more people to your party as you need and order additional dishes that evening, we will have entertainment (guitarist) for your group and will have 3 waiters serving your group."

All of that was a BIG LIE! About a night before the event I was trying to finalize some items and because of their lack of organization and unprofessionalism I ended up talking to the owner Jairo instead of James whom I'd been speaking to. Jairo is an extremely rude, ungrateful miserable person. He was telling me my group wasn't worth his time, and that I couldn't add additional dishes or guests to my party. Entertainment would NOT be available because I was getting a cheap rate and that he didn't even know why they took my reservation. I tried to explain that i was told differently and kept insisting that he was not looking at the bigger picture. We were a group over 30 and had an open bar.

Aside from my frustrations the night before, at the night of our event we had only 1 (one) server for 30+ people. My guests had to go to the bar to get their drinks on MANY occasions. I ended paying for entertainment at my request but was told we wold have 2 sets of 40 minutes with flamenco dancing. The flamenco dancing was a total of 20 minutes. James, the original coordinator for my event was there that night. He checked in with me once and I told him the service was AWFUL. My guests had to get their own drinks, service was slow etc.. Our party had taken up half of their restaurant, how could one server accommodate us?? James never returned, never apologized NOTHING! Our party ended up costing $62pp instead of $15pp. I cannot explain how terrible this place was. The food wasn't even great! Way overpriced!!

This was on opportunity for them to get more business. After all, i had brought in 30+ people that were new to this place. None of them will be going back either!

We are in the service industry so we know what it takes to deliver good service as a whole! I would recommend everyone to stay away from this place. When spending so much I would much rather go somewhere where the people there are professional, well mannered, courteous, have customer service and deliver the services that they promised. If you are looking for these qualities then this place is NOT for you! Beware!

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GoodLuckChuck

Joined 4 years ago

Some places shouldn't be kept a secret. The braised short ribs is what I ordered the last time I was here and let me tell you it was superb. I came here for a second date and shared the dish. I asked the waitress if the dish would be fair enough for two. She said that the dish would be a good size unless one of us tends to eat an ample amount to ourselves. Before they served the ribs the waitress had given us some fresh flat bread served with seasoned butter. I asked the waitress to bring us some sangria as we waited for the main entree. We had a lovely night there and after dinner, we conversed over a few drinks. BTW, they also have a full bar. This place was recommended to me by a friend for having a nice romantic ambiance and that's why I chose this place. My date loved the choice too. D'Cache also had some cool gypsy style music playing while we were there. This is an amazing dinner spot, especially for a date, a couple, or even just for a couple of friends. I heard the lamb is really good, but if you want to try something different definitely go for the short ribs.

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RichBrad

Joined 4 years ago

DINE LIKE A KING. Let me tell you this place made my night. After leaving work I met some friends and family at this place and it was out of this world. We had some yuka pastels, some pinchos gaucho style, ajillo mushrooms and some other TASTY treats. In short i had to order another order of Lamb chops for my wife cause I devoured hers. They have live entertainment and a beautiful open air kitchen. I cant wait to go there again.

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ElMatador

Joined 4 years ago

Tapas in Toluca Lake ....WOW!. Had a small gathering there last friday and we had a ball. Live entertainment, awsome food ,excellent service. Highly Recomended.

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CSMobileUser

Joined 5 years ago

Food is tatsy and entertainment 5 stars!!. Beautiful homeD'cache has great tapas and the ambience is great!!! I frequent the restaurant and have to say the musicians are top notch!!! A couple of guys really caught my ear and they go by Espino!! These guys are truly amazing and a talent that needs to be sought by the big time. I have seen many performances there and all are just ok but Espino by far is D'cache's best!!!

The service us great and will continue to dine at D'cache!!! If any one wants to know more about Espino, I advise you check out their web site to see when they are at D'cache . Espimusic. Com

You won't be sorry!!

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louhill77

Joined 5 years ago

BEST PAELLA IN CALIFORNIA. The D'Cache experience was fantastic, the owners Patty and Jairo are very friendly and hands on owners.

They treated us royally and we were able to celebrate an impromptu birthday. The food was amazing, the tapas were very originals and delicious. The Paella was the closest to my grandma's when I was growing up. The service was excellent, The music fun and we could push the tables and dance.

We had an amazing night and we'll be back regularly. FELICITACIONES!!!

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chanely04

Joined 5 years ago

Best Tapas Lounge!. My husband surprised me with this fantastic restaurant! The live entertainment really sets the mood. The food was spectacular i would highly recommend the lamb chops. By far the best lamb i have ever tasted. The wine selection is short but very diverse. A refreshing new addition to Toluca Lake.

Recommends

TheGolfer18

Joined 5 years ago

Exquisite!. Was there for dinner last wednesday, for the fist time. I wanted to try something a little different and I came across D'Cache doing an Internet search for the new restaurants in the area. I have to say it was a beautiful dining experience. From the minute we walked in the floor, we were greeted by the waitress (i don't recall her name) and we received some of the best service ive ever had. She was attentive to every guest and provided excellent recommendations. The food - from the tapas to the dessert- was delicious and full of flavor. The atmosphere and the ambiance was brilliant. As we prepared to leave we asked the waitress about the rest of the restaurant and she was so nice, she took time out of her busy night to give us a quick tour of the whole place and we found it really nice, especially the two private areas. I will definitely be returning and I will be telling my friends about D'cache. Im glad i discovered it!

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bachata21

Joined 5 years ago

BEST BIRTHDAY SPOT!. A truly Fantastic evening at D'Cache. I had a surprise birthday party there last night it was an experience ill never forget. The atmosphere is very friendly and fun. The food was delicious. The live entertainment was the cherry on top of my night. I will highly recommend D'cache to my friends. I know I will be back!

Doesn't Recommend

ZackAttack3

Joined 5 years ago

Desperate & Pathetic. From the moment you walk in, you sense the desperation of the restaurant. The owners attack the table, needing to know all about you, and forcing you to sign guest books to get your contact information. The service is below AMATEUR, regardless of the high prices. You can witness the children waiters clumsily opening a $200 bottle of wine; It's embarrassing for everyone involved. Or you can order the AWFUL house Sangria ($10) that mixes the CHEAPEST gin, brandy, and wine; guaranteed headache. The tapas are mediocre. The only good thing, is the old house in which you are dining, but then why not just eat at home? By the time you leave, you feel sorry for the fake, needy owners. But once you know that both of the them have ZERO experience with restaurants, you realize that they are ignorant not only in the dining world, but on so many other levels. You can already witness their failure; the owners are open about their financial problems. D'cache needs to just fade away.