10/20/09

Very Good looking design but...

by VanWiggins

Yes! They have a very good looking design but the staffs (and the lady at the front counter) are difference!

You have to careful with the prices! Sometime you have to pay more than you expected! Even I have my nails done here many times but every time I come, I have to deal with the prices, they always asked for add-on services even I don’t needed, they repeat asking you many times and when I refused, they seem not happy and work like not willing to do! Rush and rush! One time, I tried somewhere else and I am not come back again!

07/12/09

Just Say Yes to Great Service Great Prices and Great Staff

by Petaluma

I am writing to respond to the person who posted under Just Say No to Bad Service. Nothing could be further from the truth and I am wondering what planet this former customer came from.

My partner and I have been going to this salon for the nearly two years it has been open. On every occasion we are treated with warm welcomes and made to feel like we are special. We watch other customers come in and this hospitality is given to all of them as well.

The salon is exceptionally clean and the tools being used are sterilized in autoclavs that are right there for all to see. As far as the staff, yes most of them are Vietnamese and are always so eager to learn about our country and lifestyle. They are genuinely interested in who we are and seem very grateful to be in the USA. I find that they have done their homework and know more about our culture than some who have lived here all their lives. They show respect and get respect in return.

In terms of the quality, I have been in many salons and I will say that these folks know exactly how to make rather ugly feet like mine look good, and that is no small accomplishment.

The pricing is very competitive and they never surprise you with add ons. They politiely ask if you would want extras and are not pushy about it. On occasions when I do get extra they are very clear that it is an additional charge.

My partner has taken his own mother there and we have both recommended several of our friends who continue going back.

The owner and the manager are both very aware of their demographics and are constantly looking for new ways to reach out to the community which is more than most businesses do these days.

We go back every 10 days without fail and even as regulars we sometimes have to wait as the chairs are usually filled but waiting 10 minutes for this great experience is a small price to pay.

I would highly recommend Isle of Serenity to all customers, men, women, young old, gay straight. everyone is welcome here!

Happy to take the time to write this review

• Pros: The Cleanest Nail Salon in the City

06/27/09

BAD Service Anything but Serene

by JustSayNoToBadService

They speak Viet and talk badly about customers. They assume 'whitey' is an idiot and does not understand what they are saying! They changed the price of services in the middle of them. i.e. I went in to get a Manicure and Pedicure, [my usual shop was closed due to death emergency in their family]. The sign on the window says Manicure Pedicure $35. BUT I always verify pricing just in case they may be having a special. They have over 15 position, all but ONE was empty. I was told the price was $35. After the girl cut my toenails she asked if I wanted them buffed, I said no. She asked if I wanted the callouses removed, but of course! that is what a pedicure is all about. She said that would be $10. extra. I said no. The boy doing my nails asked if I wanted paraffin. I asked how much? He said $15. I said no. I just wanted the normal manicure and pedicure. They both simultaneously stopped! I asked for the Manager. No Manager on duty. I asked to speak to the owner. No Owner. I was told the owner could be there is FIVE minutes. I waited TEN. A woman showed up and insisted I had to pay for the callous removal. I said NO! and I got up and walked out! They CHASED me down the street shouting epitaphs. They called the police. The police came. I explained my side of the story. They explained their side of the story. They admitted that they changed the price AFTER the service was started. The police sent them on their way. Will I ever go back? NEVER in a million years! Maybe that is the way people do business in Vietnam, but it is not the way we do business in Los Angeles! I now know why 99% of the shop was empty! Other people have been burned and are not going back! They have prime space in West Hollywood and are paying prime rent, but their business WILL FAIL with this sort of treatment. These underhanded sales techniques AFTER the processes have started are FRAUDULENT! I strongly urge any reader to not patronize this establishment.

• Cons: They speak Viet and talk badly about customers.