Pasadena >The Huntington Spa
nice steam room, great customer service
Wife went there and used a coupon for a great deal. Clean and great service.
Spanish mission-style spa befitting the City of Roses.. The spa at Pasadena's most luxe haven has a more casual vibe than the hotel and gives a nod to its Pasadena locale with a rose theme. Roses appear in stencils on antique-finished mirrors, in a large tile mosaic above the whirlpool, in wall hangings and even in vases. The effect manages to be subtle, balanced by warm-toned wood and marble. The clientele is a mix of locals from the surrounding upscale neighborhood and hotel guests. The spa specializes in energy-balancing treatments that combine reflexology and color therapy. A body mask, for example, uses algae and five colors of clay, the idea being that each color emits a particular vibration. Details include an abundance of beverages in waiting areas, icy eucalyptus-treated cloths next to the whirlpool and mints upon departure. Amenities range from a whirlpool, steam room and dry sauna to jsut about every body treatment, facial, hair removal, sunless tanning, manicure/pedicure, full-service salon and makeup application.
No customer service!!!. I have stayed at the Ritz Carlton in Pasadena before it was converted into the Langham, and I can say with certainty that that was a luxury hotel with great customer service. When you stayed there, you really felt like you were taking care of. Here, you feel the opposite. I booked my room months in advance and asked for early check-in, which I was guaranteed. When I called a week before to confirm, I was told they never guarantee early check in. I was really upset, but they said there's nothing they can do. After speaking to two managers, one of them said that only four of the ten rooms of the type of room I booked have been booked at all, so checking in early would not be an issue. This is after hours of phone time!!! Then, when I checked in, there was only one bathrobe for the whole suite! Not a big thing, but not something I have ever found in any other hotel. When we came back to the hotel at night after a function, we had trouble finding the elevators, as this place is sort of a maze, and when we repeatedly asked reception, they would only point. Not one would get up and walk us!! It took us fifteen minutes to get up to our room. I will never stay here again!!
A 2-3 star experience with a 4-5 star price.. There is a sad disconnect between this lovely 4-star hotel and its spa. I booked a massage for myself and my aunt who was visiting from out of town. We used the workout room first, followed by the whirlpool and steam room. The gym was very tired and most of the TVs and sound equipment for each machine was broken. There were no mats or area to stretch. Most of the equipment looked like a mismatched collection of used gym equipment that a large gym no longer wanted. I know that there is no guarantee of a true, dyed in the wool, trained massage therapist at a hotel spa and The Langham is no different. My massage was done by a woman who most likely also worked the front desk and cleaning the locker rooms as well. There was no demonstrated expertise or indication that she had any real training in massage even though she said she had received her degree at a local tech jr college. The steam room was nice enough, but the whirlpool was very small and smelled like a hot chlorine bath... There were a few women talking very loudly on cell phones, so the posted signs forbidding cell phones was not enforced. All in all, a 2-3 star experience with a 4-5 star price.
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