Pizza >Joe's Pizza
111 Broadway, Santa Monica, CA | Directions 9040134.013137 -118.496226
Mon-Thurs 10am-Midnight Fri-Sat 10am-3am Sunday 10am-Midnight
Neighborhoods: Downtown, West LA
Terrible customer service – My roommate and I were very excited to try Joe's, so we called around 6:30PM to order a pizza and she was told that it would be delivered in 20 minutes, so we were concerned 40 min later. She called to inquire and was rudely told, "We're busy, he'll be there soon." About 20 min later, they called and said that the delivery guy was outside, he wasn't and somehow they can confused 15th St. with STANFORD St.
A few minutes later, they called back to tell us that we are outside the delivery zone b/c we don't live in Santa Monica and they couldn't find us on the map. Stanford and Broadway IS IN SANTA MONICA. They then said they couldn't deliver b/c we are out of the delivery zone-info that would have been more useful an hour ago when we placed the order. Everyone was rude and they didn't offer to deliver even though it was their fault, but we were welcome to pick up the 1.5 hour old pizza. We called Papa Johns instead.
I guess I got lucky. Great service and a fresh slice of cheese right out of the oven. – I ordered a slice of cheese and garlic knots. The staff was super sweet. They welcomed me, shook my hand, and was ultra attentive. They were not offended when I explained I didn't understand spanish and laughed. While my garlic knots were heating up they put a slice of cheese in a box to go for me. During that time, another cheese pizza came out and the server/cook switched out my slice for a fresh one automatically! Very impressive! They all said good bye in unison and told me to enjoy. The cheese was perfectly melted, perfect amount of sauce that tasted fresh and the crust was crispy but not burnt which is ultra rare. Delicious! Wasn't crazy about the garlic knots as they were hard to chew. Will definitely come back to the warm welcome and the great pizza! :-)
Worst customer service I have ever experienced – First time I ordered from there, the food never shows up. We try calling back we finally get past the busy signal and talk to a real person (rude), and then the person puts us on hold for a few seconds, then they hung up. Ok, they're new, working the kinks out, maybe they were just really busy.
The second time we order, they bring us the wrong order and overcharge us. And the Pizza was not so good on top of that. They say it's NY pizza, which is laughable. So after getting the wrong order we call them back and someone there named Matt tells us he's a manager and that the next time we order we'll get a free pizza. Ok, pizza's not great, service is bad, but they're trying to make amends, and maybe the Pizza will get better. They are still new after all.
Third time we call, once again they hang up on us twice, finally we get through and they tell us Matt didn't have the authority to give us a free pie. So we're done with Joes. My suggestion, call Abbot Pizza or Dagwoods instead.
Awful cutomer service.
The truth about Joe's – I've been to this place since it opened - anticipating the closest thing to a NY slice than actually going to NY. I just returned from my fourth visit and I'm still left unsatisfied ("That's what she said" - Michael Scott). All slices lack sauce - and the cheese is really hard - maybe because they never heat up your slice in the oven before giving it to you. I understand that the original location in NY is very busy, so once the pizza is out, they just hand out slices. But the Santa Monica location is slow and there are pizzas sitting there for a while before they get replaced. I thought the problem only happened when ordering by the slice, but I ordered a whole pizza, took it back to work (a block away) and it had the same consistency - hard, cold cheese with very little sauce.
If you want to compare a better NY slice, check out Mulberry's in Beverly Hills, Lamonica's in Westwood, or just up the street in Santa Monica there is Bravo's.
A great Pizza addition to SM, lack's sauce – Yes! NY pizza has arrived! Wait, is this it???
Sicilian - great! Perfect crunch/soft crust. Cheese is fresh and sauce is good (needs more though.)
Slices - cheese is great, but every slice I've had hasn't had enough sauce. I get it, the pizza is supposed to be thrown together as if it wasn't calculated, so I'm not guaranteed a bite of sauce, cheese, and toppings with every chomp. The lack of sauce is very evident throughout though. Even the second time I ordered a large pie, I requested extra sauce (as a topping) and was only marginally happier. I will return, but I hope that this is only part of their "opening jitters."
The store is cool, and the guys are pretty cool. Except for the phone/delivery guy who says "Joe's Pizza as heard of on XM Radio." He repeated that twice on the phone, then once at the door when I leaned away from him to grab my wallet. After I came back to the door, I asked what he was saying and he told me not to worry about it . Weird...
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