Upcharges Galore!. I was charged 100.00 more than I should have been for prepaid refueling, even after saying that I did not want it from the laundry list of upcharges they kept throwing at me. It was a shame because the car was great. But you are better off paying more somewhere else--you'll end up paying less! This company is owned by HERTZ. I expect better. I did not mind the long shuttle wait, the out of the way location, and even tolerated the very long wait to get your car (probably because they are too busy trying to upsell you on insurance, gas, etc.). The e-mail response from "customer service" was the equivalent of go pound sand. Thanks!
WARNING...GO SOMEWHERE ELSE.
MARK MAI, THE MANAGER, CARES NOTHING ABOUT CUSTOMER SERVICE.
HE CHARGED US FOR A MINISCULE DING THAT WASN'T VISIBLE TO OUR PERFECT 20/20 VISION WHEN WE PICKED UP THE CAR. WE DID NOT ENCOUNTER ANY WINDSHIELD HITS UPON OUR VERY LIMITED DRIVING IN THIS CAR. THIS DING WAS ALREADY ON THE CAR WHEN WE RENTED IT, BUT WE DIDN'T SEE IT, AS IT WAS THE VERY SMALL SIZE OF A PENCIL TIP.
THE INSPECTOR IS A SCAMMER AS WELL AS THE MANAGER. THE LIES RESONATED WITH HIM, AS HE TRIED TO EXPLAIN COMPANY POLICY...BLAH BLAH BLAH.
WHEN WE RETURNED OUR CAR FOR INSPECTION, THE INSPECTOR WENT RIGHT TO THE WINDSHIELD, AS IF HE KNEW THE DING WAS ALREADY THERE. HE HAD TO KNOW. ALSO, HE WAS AN OLDER MAN, WEARING GLASSES. DON'T TELL ME THAT DING STOOD OUT TO HIM, WHEN IT WASN'T EVEN VISIBLE TO PERFECT VISION WITHOUT MICROSCOPIC INSPECTION! WITHIN THE FIRST MINUTE OF OUR INSPECTION, HE FOUND IT!!
HOW MANY OTHER PEOPLE HAVE THEY CHARGED FOR THE SAME WINDSHIELD DING ON THE VERY SAME CAR? NUMEROUS, I'M SURE.
WILL THEY EVEN FIX IT? I DOUBT IT. THEY'RE MAKING TOO MUCH MONEY OFF IT, AS IT TRIPLED OUR DAILY RATE!
YOU GET WHAT YOU PAY FOR, AND THEN SOME.
I'LL TAKE MY MONEY SOMEWHERE ELSE. SORRY WE WENT CHEAP THIS TIME...NEVER AGAIN. ENTERPRISE HAS NEVER SCAMMED US THIS WAY. EVEN IF THAT SMALL DING DID HAPPEN ON OUR WATCH (WHICH IT DID NOT) ENTERPRISE ALWAYS ALLOWS FOR 'NORMAL WEAR AND TEAR' WHICH MARK MAI DID NOT. VERY POOR CUSTOMER SERVICE.
CHECK OUT YOUR WINDSHIELDS....IF YOU DON'T, YOUR DAILY RATE WILL TRIPLE WHEN THEY SCAM YOU AT INSPECTION UPON RETURN OF THE CAR.
ADVANTAGE CAR RENTAL AND MANAGEMENT SUCKS
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