great food, horrible average service, good drinks, delightful second experience, really great place, good prompt service, beautiful bar
Culver City favorite. Great cheeseburger and a fantastic happy hour. Love it!
WORST Customer Service EVER IN MY LIFE.
In the past I have been patron of Rush Street, and have enjoyed it thoroughly. Thus, I decided to celebrate my birthday there with my Mom and friends last night. Needless to say, I had the most hideous appalling experience of my life. I have never in my existence ever experienced such heinous, callous, rude, disgusting, unimaginable, insulting, repulsive, and sickening service or behavior.
I was told by my server I could make a custom burger, and when my burger came out incorrect, it took twenty minutes for Scott, the manager to come speak with our table. He was aloof, rude, non-chalant, and disrespectful.
I would also like to clarify that my CUSTOM burger was a plain hamburger with sauteed onions. THAT WAS IT. No crazy sauces or recipes. Just some grilled onions. We were told that the chef refused to make them as they were only on the lunch menu.
I found this ridiculously absurd, and the manager said he "would see what he could do." He never came back out to our table to tell us that he couldn't do his job. He sent the server over to tell us they couldn't make them, and when we requested him again, he SHOOK HIS HEAD NO to his from across the room as we were waving for him.
I have never in my life walked out on a bill before last night. I was aghast at how disrespected we were. As we were leaving, my Mom said "Shame on you for how you treated us." And the manager responded by saying "No. Shame on you. What kind of guests are you? You are terrible patrons." He accused my Mother of cussing out the waitress, which she never did. We asked him why it took him so long to come over to the table in the first place, and his response was, "Don't you think I have other things to do? I was busy." I think you should be busy with pleasing your customers, seeing as how you are the manager and THAT IS YOUR JOB. He also said there was no point in him ever coming back to our table because the waitress could send us the same message.
Scott told us we were no longer welcome at their restaurant, but he has no concern there because we will never give them our business again.
No patron should ever be made to feel as if they made a mistake for bringing in business to your restaurant. I would discourage everyone from giving Rush Street your business. Their food and prices ARE NOT worth their poor service.
Beautiful bar & Great Vibe in Culver City.
I've recently jumped on the Rush Street wagon! Living in Santa Monica, it's hard to motivate me off or Main Street, but once I stepped into Rush I felt like I had found a something a little different.
As you walk in you are greeted by a beautiful bar on the right & dinner seating on the left. My conflicting inner foodie & raging lush led me to a spot at the bar - big enough to try the food & still see all the games (hockey, basketball & baseball) I met the bartender & ordered some food. The Salmon was great! I love the Mac & Cheese (who doesn't) & I can't wait to go back & try those smelly (good) truffle fries. Yumm!! My girlfriends showed up a little late, but the hostess was quick to offer us a table once they got there. Well the cute bartender had made some fans, so we just bellied up to the bar & finished our drinks.
After meeting some talent at the bar we headed upstairs to check out the lounge & back patio. It was raining that night, so they had tented the patio which was cool, since it gave us a chance to breathe some fresh cool air. The lounge upstairs was super cool - couches & ottomans for comfy dates or big groups.
This is a place I will definitely go back to! The staff was super friendly & anxious to accommodate. The food was great, the cocktails were delish & my glass of wine hit the spot! I loved the chill vibe of upstairs & will go back next time I have a party or group of friends that I want to show a good time!
Great food, Great Entertainment. Arguably the best bar in Culver City. This is a good place if you want a happening bar where you can mingle with other well off people without feeling like you are at a frat party. The beer and wine selections are great and the outdoor patio is amazing!
Cool Place but Busy Upstairs. Cool upstairs area where you can get your groove on...
Hearty!. I came here for my best friends dinner last December when they had their holiday pre-fix menu. We all had their steak w/ frittes, seafood chowder, and apple pie. All delicious. I had to unbuckle my belt as soon as I got into the car because I was so full. I just couldnt stop eating it!
Give them a chance for redemption.
I recently went to Rush Street and had a disappointing experience. I was choosing to not go again when management expressed their apologies and invited me to give Rush Street another try.
My second experience was delightful! The food was delicious, service timely, and their mac n' cheese was a little bite of heaven. Our server, Adam, was personable, attentive and knowledgeable.
Anytime you dine out you run the risk of receiving poor service. However, I recommend giving Rush street a first or second chance if you're in the Culver City area.
My friends and family will definitely be back. Thanks Rush Street!
Skip Rush Street..
Rush street is supposed to be a happening new spot, but its got some serious flaws.
First of all, its not a bar or club. Its a restaurant. They're upstairs "club" atmosphere is ridiculous. They won't let you upstairs unless you're on some list! I'm already IN the place, but upstairs is for reserved people only. So they have a bouncer checking some made-up list!
When you get upstairs, its cramped, stuffy, the couches are uncomfortable, and there isn't enough room to actually GET to the bar to order! The drinks are WAY expensive, too!
Go there for dinner, but if you plan to hang out at the "club" section, get there early. We got there at 9:15 on a saturday night, and they gave us attitude. In fact, they didn't want to let the Birthday-girl in, and said they're full upstairs! She reserved two tables!!!
Horrible waitstaff, even worse hostess.
I agree with everyone who has complained about the service. Been there 3 times -- restaurant, patio, and lounge upstairs -- and the service has been horrible or mediocre at best. Rude staff and even worse hostess. Despite ordering appetizers, drinks, entrees, and desserts, we were told to leave because we had been there over 2 hours.
Why are people still going here when the service is so awful? There are lots of places in LA and Culver City w/good food and good service. Don't waste your time here w/ok food and horrible service.
Great place for a birthday; decorated really nice, drinks are good, they are accommodating (at least for my party). Food isn't so great if you're planning a dinner there. It's overpriced and small portions. The best there is probably the macaroni and cheese (who knew!).
The upstairs is beautiful. LOVE how everything is set up. There's an imaginary dancing area (meaning, wherever you wish), patio area, and pole in the middle of the room. hhmm... HAVE FUN!
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