order more food, recommend upscale casual place, incredibly pushy waitress, fun atmosphere, mediocre service, great drink, rude staff
Great Food. Came here for my my company Christmas party and I was very surprised at how packed it was. Definitely an older crowd but still fun and down to earth! The food was great! I ordered the meatloaf which was I highly recommend. The service was awesome and very friendly. I can't wait to go back!
HEALTH & OSHA CONCERNS AT R&D- MONTANA AVE.
Having just recovered from a B Health Code rating in September it looks like R&D Kitchen is back in the red again and could drop down again to a B or lower. Being the only place that serves drinks on Montana Ave. mean that it is crowded for lunch and dinner and the 25 tables/bar therefore have to be turned FAST to make a profit.
A former employee I witnessed and at times reluctantly followed managements instructions that emphasized fast customer service over basic health concerns; including, not washing hands, not using gloves, using rags on floors and counter tops and not keeping washing glasses properly.
Stay clear until management changes over the the 23 year old General Manager who cares more about his bottom line than the safety of his employees and guests.
Delish & Fun. The food here you could tell was from the farmers market, the cocktails were very good & dessert was fabulous. The atmosphere was warm & friendly, and our server was great. The food came quickly. I will be back for more.
Not "just a salad". The Chopped Chinese Chicken Salad ($17) at R+D Kitchen isn't the type of affair one orders when they desire "just a salad." The pliant chow mein noodles, fresh bite of cilantro, crunchy nuts and vegetables, tender chunks of roasted chicken, and sweet mango pieces are far too satisfying for that. Far too satisfying for anyone, really -- even for the burger and fries set. One bite of the addicting combination of ingredients and the words "just a salad" become a distant memory. This is a salad that doesn't just satisfy, it beckons -- haunting the consumer until they order it again. And order it again they will, because even with the $17 price tag, it's far too good to pass up in favor of "just a burger."
Pretentious and not neighborly. This place is so pretentious they are alienating their local neighbors. There is no reason for the attitutde as the food might be considered passable. I had the worst dining experience I have ever had in 5 years of living in Santa Monica. The way the managment treats certain guests differently than others they should be ashamed! Do NOT spend your money or time supporting this type of local business. At least I will not!
Our Server Rocked! (See Comment for updated Review). Our server, Brianna, was AWESOME! Prior to being seated and before knowing who our server would be, I saw her descretely walk after a customer who inadvertently left their credit card behind. I thought, HOW NICE! I loved seeing the extra effort to accomodate the customer, since customer service and appreciation is completely lacking these days. Not sure how R&D's mgmt felt about it, but Brianna deserves the trustworthy server of the year award. As well, she was very pleasant, personable, professional, knew the menu, and repeatedly checked on our table's needs. We had the Filet Mignon and Meatloaf entrees...both were delicious!
GO SOMEWHERE ELSE! Unless you like to be treated like dirt!.
This was our first time here, there is always a line but since it was after the lunch rush we figured we would be safe to finally try it WHAT A MISTAKE!
After waiting for a table when the place was half empty we sat down for a late lunch. It seems the waiters will not seat you so we had to wait until the hostess decided to come over. The waiter didnt even tell her someone was waiting - of course the bartender offered to let us sit at the bar - no thanks we would like a table. Finally the hostess who seemed to be annoyed to do her job came over and sat us, no apology just huffed.
We ordered a salad and a cocktail to start and waited for another friend to join. The seared tuna salad was good but for the price was TINY! For $18 I expect more than a tiny thing of seared tuna and a small pile of greens!!! Houston's portions are double this!! We were eating but the waitress was so rude and mad that we had the nerve to wait for a friend to order more food, hello the place was half empty so we were not taking up a table from someone else. She checked on us about 10 times until I asked to her to stop asking us if we wanted to order more food as we had not even finished our salad yet - at least three different people tried to remove our plates while we were eating!! Be careful if you put your fork down they will grab your plate so they can get you the heck out of there!
Our friend came about 15 minutes later and we ordered two entrees between the three of us to share - of course this made the waitress really mad! How dare we split something! We even ordered another round of drinks considering how much they cost she should have been happy! PS the burger and other entrees dont come with any sides like at Houston's but they ask you what you want with it - and then have the nerve to charge you! Very sketchy!!!!!!!! Who serves a burger with no sides for $14!!!
The food then took another 25 minutes to come - hello the place was half empty why did it take so long!
When we complained to a manager about our watiress and how rude she was the gross guy starting coming on to us and made sexual comments! We noted our bill was over $100 for lunch for three of us and we did not appreciate being treated so poorly - he leered down my friend's blouse and made a disgusting comment - she was not wearing anything low cut but he was standing and she was sitting so it was easy for him to look down her shirt - disgusting!
We were so disgusted by his behavior I went out to get cash to pay the bill so he didnt have any of our information.
I recommend single girls stay far away from this place! The waitresses have a serious attitude problem and if you see a bald guy run as he is using his position as a manager to try and pick up girls - this is supposed to be a nice place to eat I dont expect the managers to be making sexual comments to guests!!!!! DONT BOTHER EATING HERE THERE ARE PLENTY OF PLACES WITHIN TWO BLOCKS THAT ARE BETTER!! Go to Cafe Montana or Blue Plate - at least you dont feel violated by the staff at those places!
DONT EAT HERE UNLESS YOU WANT FOOD POSIONING!!!.
AWFUL!!RUDE STAFF - EGGS WERE NOT COOKED - DONT EAT HERE! NOT WORTH THE INSANELY LONG WAIT!
First of all our wait was almost 40 minutes over the quote - all the hostess did was snap rudely at us! The bar area where you wait is so packed you get knocked into constantly! This setup is awful - the poor people who eat at the bar or the tables next to the bar are crushed by people waiting - not pleasant at all!!
We finally sat - the waitress who greeted us only wanted to take our drink order, we said we were starving and wanted to order –she was so annoyed and rude but we insisted she took our order as we already waited over 1.5 hours! The waitress told us the potato salad came out fast for a starter. We all dug in - only to find out it had pieces of bacon in it - they go through the trouble of telling you one of the dressings has bacon in it why not the potato salad? I cried as I have not eaten bacon in 30 years for religious reasons. Their response was I should have told them - they were annoyed and rude!!! They tell you on the menu that a dressing has bacon why not the potato salad then? We also ordered a grilled tuna salad to start but it came with our dinner not before!
Next came out my omelet - it WAS ONLY HALF COOKED - WHO EATS HALF COOKED EGG OMELETS? I was disgusted - the waitress we pulled over said it was the chef's preparation and if I didnt like it I should have ordered it well done - hello I have never heard of asking for your eggs to be cooked so you dont get sick! Who eats uncooked omelets? GROSS!
They did us a favor and didnt charge us for the potato salad- oh wow since I never would have ordered it - didnt charge for the uncooked eggs - wow how nice to not charge us for food I couldnt eat - and they left off our soda drinks saving us a few dollars - as far as I was concerned they should have not charged us after all the disasters! What a waste of 3 hours of my life!
I WILL NEVER EVER EAT HERE! I was shocked at the how rude the staff was - this place is over rated and overpriced! You are better off eating at home than being abused by rude staff and get sick from undercooked food!
Great hamburger; smallish drinks. The ambience was bright, our waiter pleasant but totally forgetful (we had to nag to get water, and then nag multiple times to get our glasses refilled). We ordered a burger and chopped salad to share and enjoyed both. For dessert, the carrot cake was okay. Good food overall and good experience overall.
Have you ever had your omelet ooze raw egg juice??. I have to give this place 1 star for a few reasons. First this is the second time in a row I have been there and the food took over 20 minutes and they were not busy at all. Second, today my omelet was SO undercooked, raw egg juice oozed out. (After waiting 25 minutes for it to come!!) I was starving but I sent it back anyway. I think they microwaved it and gave it back to me. STILL undercooked! Now here is the reason for my wasting time on this site: The manager said she was sorry but then said they make their omelet's "medium rare!" This was so insulting! I have had it 2 other times before and all of it was cooked. Since when does anyone cook eggs "medium rare." They comped the meal but I still tipped and then I had to leave the restaurant and FIND ANOTHER PLACE to have lunch with only 10 minutes left in my lunch break. R&D has gone down hill. It used to be a great place to eat but the management was HORRIBLE and it's clearly trickled down to even the food!
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