disappointing experience, recommend place, nice service nice management, worst food, decent breakfast food, nice backroom, not bad remodeling
The new name of this place is called
West LA Grill Cafe.
This new owner needs to take some classes in proper customer service. I told him I was a loyal customer of Dolores for years and I felt bad that it closed. I was willing to give his new establishment a chance but when I asked what the requirement would be to have a breakfast party in the back, he told me it would be a flat $175.00 rate! HUHHHHHH??? That was one of the most awesome distinctions about Dolores - they offered that back area WITHOUT charge. Instead of winning over a new customer, this new owner just lost scores of prospective customers. Wow. tsk, tsk, tsk!
Terrible Terrible. I had been going to this restaurant for about 14 years then it was taken over by new management, well that was the end of Dolores. With the new management for the first few months the service was basically non existant, the cooks couldn't get any thing right, the waitresses were running around trying to help and the guy who now runs the place got in the way. I thought OK I'll give them time to get the place sorted out so I continued to go there and things got no better it got worse. The last time I went for breakfast there was no one working the counter its was hurry up and wait when I finally placed my order I was given my coffee and 40 minutes later was still waiting for my ham and eggs, I gave up paid for the coffee and left. I had not been back for about 9 months so today I made the mistake of going in for breakfast. The waitress could care less about taking orders, when I finally ordered the prices have gone up toast is not included with the breakfast item its hash browns or toast, I ordered the toast as well. She took my order and wandered off. So here comes the new owner and I suppose his wife the waitress runs off up to the front of the restaurant and starts yapping to her boss mean while my order is ready and sitting under the heating lamps where is the waitress? still yapping with her boss, so a waiter starts telling her the order is ready she pays no attention so he serves me my meal, I had ordered toast but its not served now the waitress is busy making her bosses wife a latte, when I ask where is the toast she's like oh wanders off to the toaster and brings me cold toast puts in on the counter and walks off like I had interrupted her day. All of the decorations and paint they have slapped on the place can't cover the fact the restaurant is poorly managed most of the waitresses could give a rip if they took your order or not. Today was the last time I will be going there.
Sunday afternoon, not very busy -- not hard to mess up, right? WRONG! When the waiter FINALLY comes around (didn't see him for the first 10 minutes we were sitting there) I asked for a cup of chili and a PLAIN bacon cheeseburger, with nothing on it and one request: crisp bacon. The chili comes right away and it was horrible -- Hormel would have been better.
Then we wait for our main food, and we see it come up and the "waiter" (I believe he was the manager, being cheap and saving on hiring an extra waitress) is busy talking on his cell phone. He then starts to try to prep the food while talking on the cell phone. He finally finishes and brings the food and walks away (very gruff). I open my burger and it has THE WORKS on it. I try to catch his attention, but he's back on the phone. I finally bring the plate UP to the counter and wait while he continues to talk on the phone for another minute or two. He hangs up and by now I'm fuming and begin to complain. He puts his hand in my face. "There is no need to yell! I am a human being!" he chastises me (I was annoyed, but not yelling).
I explain things and I wait (as my wife eats HER food) for another try at it. He's still off and on the phone and then brings me the replacement and it has pickles, tomatoes and lettuce on it! And the bacon -- not very cooked at all -- not even NEAR crisp. (And the burger tasted very funky.)
When he comes to see how things are and I point out the mistake again he begins to get irate again. I point out that if he wasn't on his phone he might have been able to check the order -- EITHER time. He yells that he has business to do!
Un-freaking-believable! I've lived on the Westside for a long time and heard good things about this place, so I went in expecting good things! BOY was I given something else!
This was my one AND ONLY trip to Dolores! AVOID IT LIKE THE PLAGUE... which might be in the food! (I had to put ONE star because they wouldn't allow ZERO -- and they didn't have negative stars!)
Dissapointed. While visiting my sister I suggested we visit Dolores. We couldn't believe it was still there. When we got there we discussed with the waiter how we used to frequent Dolores many years ago, and remembered the secret sauce they put on burgers and the suzie-q's were the greatest french fries. He told us the susie-q's were now different. We then ordered and were so surprised when we received our meal. The burger did not have the secret sauce on it rather it had an off the shelf thousand island dressing. The advertisement is misleading. It is time for Dolores to say what they sell currently. To say the least we were very dissapointed.
Best Place to Meet in WLA. As part of a professionals group, we've meeting here every week for the past year. After the first couple of weeks, the restaurant has been consistently getting high marks from all of us. We have never had a complaint about our food, service is fast and friendly, also, PARKING, parking folks, parking, free for customers. The room in the back where we meet holds about 60 and has just recently been remodeled. Highly reccomended A+
Heavenly Bread Pudding!!. I was across the courthouse paying a ticket and wanted a little treat afterwards. Dolores is right on the corner of Purdue and Santa Monica which is where the courthouse is also. I walked in looking for somthing fast and sweet, and the server suggessted the homemade bread pudding...OMG. You should try.
Above Average. After a lazy stroll into the local Sunday Market, I ventured across the street about noon along with the GF to get a cool drink and escape the merciless summer heat. We did not expect much at all but the first thing I noticed was how quickly we were seated. While the Ice Tea, my favorite, could have been stronger and so could the GF's coffee, we both loved the food. For me the French toast and for the GF the SouthWestern Chicken Wrap. Compared to other similar type restaurants their prices were very reasonable too.
excelent food and service. I was at the Shakespeare Festival across the street on Saturday night andwas looking for a late night cup of coffee. Dolores is right across thestreet and so I walked in with a friend. We were seated quickly and givenmenus. There was only one waiter working and I think only one cook in thekitchen and so our wait time was a bit longer, but not an issue. The servicewas friendly and the desserts were fresh. I had the 5 layer chocolate cakewhich satisfied and my friend had the strawberry shortcake. I would havepreferred a stronger cup of Joe, but no matter. I saw other people walksteadily in. the place was by no means full, but all in all the experiencewas satisfying. If I'm ever around here again, I might drop in to try somefood.
Solid Neighbourhood Joint. I moved here from Austin last January and being single, I don't like to cook much, and believe me I can't. I went to several places around the Santa monica Sawtell area and never ventured in here, honestly because of some of the reviews I read. One night I got desparate enough and as they were open late, I walked in. Ordered a pizza with abeer, I like the thin crust of the pizza, the sauce was fine and the beer cold. There were not too many people here, but I don't mind. servicer was relaxed and friendly and prices very reasonable. To be honest I don't know what these other reviewers are looking for. I'll be back again.
happy with the changes.
Came here for lunch with my buddy from work, service was really fast, which counts. I had their bacon cheese burger with onion rings which they make fresh in-house I was told by the waiter really delicious. My buddy had the Cobb salad and he equally enjoyed. our tab for two for lunch was under $20!
I liked the decor and the staff were friendly. I read the other reviews and really don't agree, but then everyone can chip in with their two pennies worth.
I would come back and try their breakfast one day, and I'll be sure to report bacb. All in all, good service, good food and very good value.
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