The Palace Restaurant

(310) 979-3377

11701 Wilshire Blvd Ste 16
Los Angeles, CA 90025 34.04937 -118.46099

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Neighborhoods: West Los Angeles, West LA

thepalacedimsum.com/map.html

Hours:

Daily 11am-10pm

Price:

$$

Last updated 7.03.11

Category:

Restaurants

Payment Methods:

American Express, Visa, MasterCard

Restaurant Special Features:

Lunch Spot

General Info:

Open 7 Days

Cuisine:

Dim Sum, Seafood, Chinese

Editor's Tips

What People Are Saying About The Palace Restaurant

Featured Review

Contributor

Contributor

In Short – With a second-story mini-mall location, this Westside dim sum destination is sunny by day, cozy by night, and always an intimate respite from the clamoring banquet halls of the San Gabriel Valley. Diners might rub elbows with Hong Kong stars like Chow Yun Fat and John Woo drawn by the authentic Chinese menu. Dim sum offers a variety of dumplings--chicken and spinach, scallop, taro and a myriad of shrimp variations--and the popular fried shrimp on wooden skewers.

Editor's Tips

Save Money:
Lunch specials--which for dine-in orders include soup and rice and to-go include rice only--discount select entrees like kung pao chicken.
Parking:
The valet is free.
ambiance
100.0% positive
  1. “It makes for a great Sunday afternoon brunch, they have valet parking and y.”
food quality
72.22000122070312% positive
  1. “The food isn't horrible, but it's not the best.”
  2. “We understand that VIP did not like our complaint about hair in its food and with all of its Sunday customers, had no interest in retaining new ones.”
  3. “the bottom line is that this place serves good food.”
  4. “Just to be clear, the food here is not "amazing", it's good to average.”
  5. “THe food is quite filling.”
  6. “The quality of the food are not as good as expected.”
  7. “My kids love the food and like to look a.”
  8. “This place is more of like a little bistro (e.g. PF CHANGS, etc) The food is ok, nothing too great if you've had dim sum before.”
  9. “Authentic, fresh, tasty food, attentive service & decent prices.”
  10. “The crab ball was also good, but smaller than you'd find elsewhere.”
  11. “Rather than seasoning their food in any manner befitting professional food service, it was a soupy mess of excess salt & pepper.”
  12. “The food is amazing.”
  13. “definitely would not recommend this place for service, but do recommend it for decent food.”
  14. “Great, started by owners/managers of the famous NBC seafood in Monterey Park, I hear.”
  15. “The food was okay but the service was the worst I've ever received.”
  16. “Okay food, worst service from Maine to California”
  17. “It's worth the added cost of a westsider like me not to have to have to go far for authentic dim sum.”
  18. “The food is just good.”
menu variety
100.0% positive
  1. “Great variety as well!”
service
57.69000053405762% positive
  1. “Okay food, worst service from Maine to California”
  2. “It's quite good and the staff is helpful and friendly.”
  3. “Rather than seasoning their food in any manner befitting professional food service, it was a soupy mess of excess salt & pepper.”
  4. “Authentic, fresh, tasty food, attentive service & decent prices.”
  5. “go there for the lunch specials because they're well priced and close by, and the staff is attentive and pleasant.”
  6. “Food is just ok, but the service is extremely BAD.”
  7. “The service is great though, people are friendly, and the prices are VERY reasonable.”
  8. “Their service is decent.”
  9. “definitely would not recommend this place for service, but do recommend it for decent food.”
  10. “The manager didn't seem nice, he was definitely an angry person.”
  11. “Also, the waiter Samson/Simon (I forgot his name, the handwriting on the "card" was so bad) was ridiculously RUDE.”
  12. “They all but blamed US for their lousy service.”
  13. “The food was okay but the service was the worst I've ever received.”
value
80.0% positive
  1. “Authentic, fresh, tasty food, attentive service & decent prices.”
  2. “They have limited dim sum which are mostly overpriced.”
  3. “If you want good, affordable dim sum fast, try ABC in Chinatown.”
  4. “The service is great though, people are friendly, and the prices are VERY reasonable.”
  5. “It's worth the added cost of a westsider like me not to have to have to go far for authentic dim sum.”
1 Star Rating: Poor

10/01/10

Terrible service! Thieves!

by speakkkup at Citysearch

My friend and I just finished dining at The Palace Seafood & Dim Sum.

The service was horrible. We waited and waited and waited for our orders to come. Finally, I asked the waiter what was taking so long? He never placed the orders and he repeatedly apologized. Then, he said that we could order an appetizer and it would be on the house.

When the bill came, they ended up charging us for the appetizer. We explained to the manager that the waiter said there would be no charge for it. The manager explained that the waiter had no right promising anything to us.

We resentfully paid the bill without any tip and we promised that we would NEVER go back there again!

As an aside, I keep reading terrible reviews about this new place. If they continue to mistreat their customers as they do, I wonder how long they will last?

1 Star Rating: Poor

01/17/10

Worst Dining Experience in Recent Memory

by USPSAGunner at Citysearch

After making reservations for a family dinner AND showing up to the restaurant on time, our table had been given away and we were asked to sit at a folding table with folding chairs. While normally I would have left at that point, one member of our family insisted we stay. It only got worse from there.

Service was inattentive (at best) and rude at most. They all but blamed US for their lousy service. For example, after bringing an insect laden drink to the table and being asked to replace it, they didn't bring anything back until we asked the Manager to intercede. Then he yelled at us for being so impatient on a busy night -- as though their scheduling problems were somehow our responsibility.

The food was nothing special. I've had comparable cuisine in a shopping mall food court at much lower prices. Rather than seasoning their food in any manner befitting professional food service, it was a soupy mess of excess salt & pepper.

Absolutely NOTHING worthwhile about this dining experience.

  • Pros: Not one
  • Cons: Rude service, Mediocre (at best) food
1 Star Rating: Poor

11/05/09

WORST SERVICE I HAVE EVER HAD BEFORE

by Daniel Koo at Citysearch

I went there on Saturday. It was not crowded or busy at all so that I could get a seat really quick. The manager didn't seem nice, he was definitely an angry person. He yelled at me when I tried to get the food server attention.

Also, the waiter Samson/Simon (I forgot his name, the handwriting on the "card" was so bad) was ridiculously RUDE. I first ordered a regular coke, but he mistakenly gave me a diet one. I asked him to change it for me. Instead of apologizing for his mistake, he showed a bad face and refused to change it for me. Later, he sent the busboy to serve me another coke. Also, when I tried to order something from the menu, he was IMPATIENT to explain the ingredients of the dish.

One more thing, I complained that the cup was dirty and requested a change. Guess what, he took the cup and whisper in Chinese, "HE IS TROUBLESOME" (Obviously, he didn't realize that I could understand Chinese). I believe lots of customers got the verbal abuse, but they just didn't know what he was speaking. Anyway, at that time, there were not many customers, he was not in rush, why did they treat a customer without manner.

Food is just ok, but the service is extremely BAD. I WOULD NOT RECOMMEND if you want to eat comfortably and you want some respect as a customer. And I will never dine in there again. NEVER!

  • Pros: You don't need to wait too long to be seated
  • Cons: Dirty, Bad Service, Rude
1 Star Rating: Poor

09/04/09

dirty

by DixonTT at Citysearch

if you guys see the kitchen ,then you would never come back here again.The food is just good..

  • Pros: dirty kitchen ,bad service...
4 Star Rating: Recommended

02/07/09

Great Place for Dim Sum

by Galanga at Citysearch

I like this place and I truly enjoy the dim sum. Their service is decent. It's a great spot to go out for lunch and it gets pretty crowded especially on the weekends. I have had dinner there a few times and they are quite delicious. I love their Shrimp Walnut and Sizzling Mongolian Beef. Yum!!!!

The Details on The Palace Restaurant

Place Categories:

  • amazing the food
  • affordable dim sum
  • helpful staff
  • worst service
  • professional food service
  • not recommend place
  • disgusting experience
  • decent prices
  • smaller crab ball
  • great shrimp dumplings
  • love kids
  • love sizzling mongolian beef
  • nice manager
  • great dimsum
  • great hau gau
  • too great nothing
  • great spot
  • not like vip
  • ridiculously rude waiter samsonsimon
  • friendly people
  • recommend not
  • not as good quality
  • attentive authentic
  • mostly overpriced limited dim sum
  • famous nbc seafood

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