great experience, worst product, very unhappy customer, really nice showroom, not like color, very helpful salemen, really bad quality
Terrible quality. From the salesman to the installer, all liars and rub you, they are there to get u, play very nice and give you false info, when u purchase and they send their installer who is a money gouger and a liar, you realize what a terrible material it is. If you want your money back they keep 25% storage fee. I hope no one goes through the same thing I did with this co. simply go some where else!
I love my new floors!. I found simple floors while researching materials for our home on craigslist. I was directed to a page where they had pictures from past customers posted and liked what I saw so I just had to check them out. I wound up going to their San Fernando valley store where the gentleman who helped me felt very personable while not trying to push for a good commission off my purchase and selling me only what I needed. I was very impressed and surprised, to say the least and would highly recommend them.
Not What I Expected. I was looking for laminate flooring, found this place and was initially very impressed. One of the salespeople explained the differences in the thicknesses of laminate. He explained that getting at least 10 mm to 12 mm thickness was the best. I chose the 10 mm and was happy they had the color I wanted. After getting home, unloading it and opening the first box, I discovered I had been mislead. The actual laminate was only 8.3 mm. The padding attached added the extra 2 mm so they weren't honest with me and I do not appreciate being mislead. When I called to question this, I was told "I assumed . . . " Well we all know what happens when one assumes. Secondly, I was advised that I could get corner rounds or t-squares at Home Depot, etc. only to find that Home Depot no longer carries my color. Again, I was given incorrect information. And, my floor guy was not very impressed with the quality of the laminate. The price may be pretty good but quality was only ok. Honestly, I would not recommend this place.
Issues Resolved/July, 2010 Bamboo Floor Installation. Our issues regarding our bamboo floor have been resolved by Simple Floors customer management team. We are happy with the outcome and believe that any company does mistakes. If you have any issues with Simple Floors products, do not contact your sales person and go directly to customer management department in order for your issues to be resolved. Good Luck!
Avoid this place at all cost or no cost.
I agree with "very unhappy customer."
Unfortunately I gave them a 1 star because they could not take a zero star rating but for the record... I want the world to know that 0 stars is what I give them. I give them a 2 thumbs down. Poor customer service and Really bad quality wood. I would have had a better experience at The Home Depot as well as the cheapest wood would have been better than what I have purchased from them. Please I beg all of you to go look for your wood somewhere else. You have been warned... and don't say i didn't tell ya so!
Bad quality merchandise and service.
PLEASE AVOID THIS PLACE!
Employee by the name of Ted will harass and yell at you and sell you a lemon!
I received a phone call by Ted in beginning of September telling me that he has a good news meaning discount for me. But when we (my husband and I) saw him and mentioned his good news he was offended and turned red yelling at us and harassing us that he refuses to bargain with a customer or offer any discounts.
Simple floors has the worst product ever. My floors are been installed for the last 2 months and it is already chipping several areas. The customer representative Ted never mentioned to me their warranty policy which no where in the documents/contract I signed indicates that I had to hire someone from my own expense to inspect their cheap quality merchandise.
Truly this place had the Worst customer service and product! I will take this to BBB.
Disappointing experience. The salesman at the Commerce store was nice (he has since left, unfortunately) and the selection and price were good enough. I bought enough laminate for 2 rooms, but after the first room was done I decided I didn't like the color. So I wanted to return the unused,unopened boxes. I knew there was a restocking fee, but the salesman had told me the return time period was a lot longer than what their actual policy allows. So I'm stuck with many boxes of the wrong laminate, when I would gladly have exchanged them for another color and paid the restocking fee, too. Count me out as a return customer, and I won't recommend them to anyone else.
Very unsatisfied customer. At first the salemen were very helpful at this north hollywood store. However, once i purchased the laminate floorings that was it. This company ONLY wants peoples' money and have absolutely no skills in customer service. I drove all the way to LA to pick up the materials, as the sales person told me everything was in stock. When i got there, i only recieved half of my order (i wanted to start the floors ASAP, but at this point i couldn't). When i call the customer service number, they were not at all helpful. When spoke to Tracy, she claimed to be the manager and did not have anyone above her that i could talk to.When asked to speak to a president, she says "he doesn't talk to customers". What kind of customer service is that? The vibe i was left with was that this company ONLY wants your money. And when they do, thats the end for you. At this point, i don't even trust their warranty.
Acacia Flooring. Showroom was really nice, I met my salesman there on a Sunday. It was pretty busy but I got helped. I chose the Acacia flooring, its beautiful. I have an engineering background so lots of grain and knots was a big leap for me to take. I'm so happy I did though, the variation of color is not overwhelming. I did request delivery and a shipping company delivered prior to when I thought they were coming. Make sure to confirm your delivery date otherwise great experience!
Excuse me. Can we get more then just this bland page, how am i to know what services you offer besides the explanation. Pictures of accomplished work? something............
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