1015 Santee Street, Los Angeles, CA | Directions 9001534.038509 -118.255510
Neighborhoods: Central LA, Downtown, Historic Core
Worst move ever. We trusted American Trusted Movers to move us from California to Montana.
They broke something on almost every piece of furniture and equipment we owned. It was horrible. The movers even tried to hide what they broke from us. We could not believe a move could be this bad. It was like they were trying to break everything we owned.
When they showed up in Montana they tried to raise the price because we had a long driveway.
When it came to making a claim they use an evil company called Anthem Claim Management then doesn't allow you to contact them by phone only snail mail. They make you photograph everything and send it to them allowing them at least 90 days to respond. Then they never respond. Upon calling American Trusted Movers a dozen times or more they always state that someone will call me back and that never happens. At the end of the day they overcharged us for the move, They cause over 10k in damages and they didn't even care enough to return a phone call.
Be sure to tell everyone do not get robbed by this company like we did. Be sure to read the other reviews and you will see their true colors.
American Trusted Movers and Anthem Claim Management belong together in jail.
Good Move! – My Mom decided to downsize from a house to an apartment and she nad I couldnt move everything on our own. So we called American Trusted Movers. They helped us move some of her things to a storage unit and her other things to the apartment. They were kind to her and me and it was nice to have their help. Good tgo have some strong men around since my dad isnt around anymore. Couldnt have done it wouhout them
Quick N Easy – I moved last month from Santa Monica to San Fransisco and called American Trusted Movers to help me out. I had called around to a couple different moving companies and decided to go with them because they had the best price. I was in kind of a rush to move and I'm glad I could count on them to move quickly at an affordable rate. Although I dont have a lot of stuff it was nice to have the two movers there to help. Especially when it came to my couch and dressers. They are very heavy and I couldnt have moved them on my own. I got them to my new place in one piece and now I'm all set at my new place. Glad to have gone with them!
DO NOT TRUST – I learned my lesson. I was in a hurry and did not read the reviews. Honestly, I'm worried about writing a negative review, because they know where I live and now have my credit card number to boot. Enough said.
PLEASE READ BEFORE HIRING THIS COMPANY – AVOID THIS COMPANY!!!! PLEASE READ ALL ONE STAR REVIEWS ON THIS SITE AS THERE ARE MANY AND ALL ARE LEGIT! ALSO READ THE 5 STAR REVIEWS ON THIS SITE AND NOTE THAT THEY ARE ALL WORDED ALMOST THE SAME WITH THE SAME SPELLING ERRORS AND ALMOST THE SAME USER NAMES!
My experience with this company was the worst in my entire life. I have filed complaints with the BBB. I also plan to take them to small claims court should these complaints not have an outcome.
At first company seems professional and legit. Phone operator Eve was very professional while making reservations over phone. BEWARE of confirmation email/moving quote not having important details such as stated inventory list or estimated wt. We were verbally quoted over phone a 24-26 ft moving truck. Movers showed up in a 16ft unmarked moving truck with graffiti all over it. The truck was too small for our move which would have doubled the expected time for our move along with doubling our cost. Management and Supervisors have been virtually non existent in this whole matter. We did finally receive one phone call from Supervisor Ashley and were told it was our fault for not reading inventory on "confirmation email/moving quote." Forwarded her the only email we had received which did not contain any type of inventory list. We later received an "Order for service non binding" email from company that was the exact same form previously sent on the date of job order but it had a supposed inventory list inserted! Very shady practice as the move and their errors had already taken place!!!! We have never received a phone call or email back from company. VERY UNPROFESSIONAL!!! One of the worst parts of it all was after asking the movers to get our belongings out of the truck and be on there way they kept my unborn baby's brand new crib and dresser(still in the box) as well as my fiances leather he uses for his business in the truck until I agreed to my credit card being charged. I wasn't sure if I should call the police or what to do. Being 9 months pregnant we hired this company to make this move less stressful and it has been the exact opposite! PLEASE DO NOT HIRE THIS COMPANY!!! IF YOU DO...YOU WILL REGRET IT!
Avoid like the Plague!! (Ebola perhaps) – All of these reviews must be bogus. This company is so bad I just can't imagine anything good you could say about them. If you are moving two blocks away, then just maybe they might be competant to deal with that. But even then they would probably break something.
First of all, it was promised that they would move me into my apartment on the East coast from LA by June 28th +/- a couple days. It ended up there on July 30th!!!! In addition, only ONE GUY SHOWED UP TO MOVE the entire apartment. I payed for shuttle service (so that a 24 foot truck would move me); however, they showed up with a 50+ foot truck that took up half the city block (i.e., I payed $350 for nothing). As only one person showed up to move me, my doormen had to do half the work.
As this whole process was going on, customer sercive was entirely absent. I was blown off nearly a dozen times. I was told they would call me back numberous times to let me know when my stuff would be delivered, but now one ever called. I was given three different delivery dates, but no one ever showed up. In general, almost every person that works there is a compete idiot. It took a threat to call the Police for theft to finally get a call back to actually let me know where my truck was, seriously. This was the most nightmarish move I could imagine. I can't say enough back things about this company. They lied to me to many times it became humerous. No one there knows what the hell is going on. After you pay, watch out!!! You can email me if you ever consider doing business with them, that is how strongly I feel they should be avoided. All these companies are crooks, but these guys are just completely incompentent to boot. AVOID LIKE THE PLAGUE!
UnprofessionalScam Artists – HORRIBLE! I moved half way cross country, and when my things arrived, they were either soaking wet from the rain [given they left things out] as well as ripped and damanged furniture. They drug their feet in making a claim for me and after nearly 10 days of fighting with them, they offered me less than $40.
DON"T EVER do business with these people. They are unprofessional, not trustworthy, and they are liars!
Terrible to Work With – American Trusted Movers cannot be trusted. Moving truck ran off driveway and crushed water main pipes. Big hassle and big expense to repair. American Trusted Movers will assume no responsibility for their actions and negligence. DO NOT USE THIS COMPANY!
Great Great Great! Only three words to describe my move with this company. This was my second tiem moving with a professional moving company and if I ever have to move again, I will use this company that's for sure.
They treated me with the best respect and really were careful with all of my property. The movers themselves were professional and showed up exactly on time. The price was reasonable and the service was great.
Best Movers Around – First I have ever moved with a professional moving company, and won't be my last. I was really happy and greatly satisfied with my movers that I had from this company. They treated all of property with respect and were very polite.
I really appreciate the move and affordable move as well.
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