worst car wash, not even clean car, horrible customer service, great price, great place, worst experience, rude staff
do not come here. I agree this place is a freaking scam stay away!
PLEASE DO NOT BRING YOUR CAR HERE UNDER ANY CONDITION!. PLEASE DO NOT BRING YOUR CAR HERE UNDER ANY CONDITION, UNLESS FOR SOME REASON FOR THE PRICE OF A CAR WASH YOU DESIRE A VEHICLE AS UNCLEAN AS WHEN YOU BROUGHT IT IN BUT NOW GIFTED WITH NEW HORRIFIC DAMAGES! I brought my car in July 29 2010 to get a basic wash. Not only did they not wash my vehicle properly (my car had sap on it and they refused to wash it off the vehicle at all), they banged my windshield wipers so hard that the glass of my windshield CRACKED IN HALF. The entire windshield underneath the wipers is cracked horizontally from left to right. When I notified the supervisor of this, his response was to tell me I had done it myself and not noticed it. Hardly.
I took my new car in to get washed and waxed. When I picked it up there were scratches along the side of the door and the back of the car (I noticed that the rags they were using had been on the ground and think that little rocks on the rags may have been the culprit).
When I asked about it they pretended they had no idea what I was talking about and denied it. After leaving I also noticed that my floor mats were missing. I came back in to speak with the manager, who refused to look me in the eye and vehemently denied everything. I then spent 2 months attempting to get the owner on the phone. I spoke with the same receptionist numerous times and was never able to get in touch with anyone who could help deal with the issue. The damage they caused will cost me a new paint job and floor mats. Go elsewhere, these guys are horrible!
terrible experience. i live near bluewave and so i've used it quite a bit. but no more. the last time i was there was truly a terrible experience, far beyond the others. they messed up my gps system and had no regard for the problem or me. when the manager was called i thought i'd at least have a little regard, but not so. the previous visit my ipod headphones were stolen, this time the damage was far worse and they took no responsibility. do not use this car wash!
Theives at this car wash.. I went to this car wash, the car wash was ok. Gave the guy 5.00 tip. When I got home, I found that 10.00 worth of quarters were gone. Whoever lifted the quarters did not even leave one. When I called to speak with the "manager" he almost implied that I could be wrong. I am POSITIVE the quarters were stolen from this car wash. When I looked on the internet to find the phone number, I saw that many people have had problems with theft from this car wash.. For shame.
Stole my hair pin!.
The car wash is average, but only thing I don't understand why would he need to take my pink flower hair pin!
If you go there, make sure you have nothing in your car!
What a scam!! Horrible!. This is the WORST car wash EVER. a year ago i had som electronics stolen from my car, and the company denied it; then a few months ago, my mom went there - against my advice - for a detailing service, and they took the paint off the car! Then denied it, of course... don't take your car here!! Go to the Wilshire West car wash at 2320 Wilshire in santa monica, it's SO MUCH BETTER
AVOID THiS CAR WASH EVEN IF YOU HAVE TO DRIVE A LITTLE FARTHER.
Steer clear of this place. Even if you have to drive for a while. The only reason I went back is because I got lazy and bought a ten-pack of washes there. What a mistake!
1. The quality of the wash is poor. They don't vacuum well. I actually saw the guys toss the end of the host into my car, shake it around and that was it for the vacuum job.
2. They are reckless. I close the windows on my car always. One of the guys did not close the tail gate of my car completely and the inside got flooded. Also, when pulling my car from the wash tunnel to the drying area, they ran over the guide rail - thankfully my car has a high clearance.
3. The wash quality is poor. My car simply came out dirty.
4. I always have to ask for a towel to finish the job they don't do. I'm not talking about being a nit-picky customer - I'm talking about the basics of drying the car so there are no water spots or remains of soap, vacuuming in the most basic of quality, and getting the soot off the wheels.
To top this all off (and I have not listed all my gripes against them), when I complain, they give me the run around regarding who the manager is (e.g. pointing me to five different guys, none who are the manager and then telling me the manager is back and when I go to the back, telling me he is in front, and when I go front telling me he is hanging out having a smoke behind the wash tunnel). The manager is actually the older gray haired guy, whose name is Juan . It's easy to tell who he is - he is the one who does not look at you when you talk to him, does not give a damn about you, about the workers, about the fact they scuffed your car, about your rain check, about you cleaning your own car nor about where the guy disappeared with your keys 10 minutes ago - but mostly he does not give a damn about you.
Finally, this car wash was busted for breaking minimum wage laws. Look up up in the LA Times, March 23, 2008, Local News Section.
CAN be a great place wash your car....
Like I said in my headline, it CAN be a great place to wash your car, as long as you know how to pick the services.
Before I go on, I'd like to say that this place is a HAND WASH, not a machine wash with giant bristles that will scratch your paint to nothingness, so that's an automatic plus. I detail cars (usually my own and friends) as a hobby, and I know the ins and outs of car detailing.
Anyways, let's start with the basics: there's three basic washes, which are regular, super, and ultimate. They are all pretty much the same, except Super and Ultimate gives you tire dressing. The differences between Super and Ultimate are nearly zero, with the exception of "3 Coats of Rainbow Wax", which is a false claim since it's not a true wax, and because they only spray some crud on your car while they dry it.
These basic washes are great for your everyday driver and it does the job, but I would not recommend it for your cherished and babied vehicles, as the wash isn't as thorough as it could be.
For your cherished and babied vehicles, I'd recommend the VIP wash. It is $29.95 and it is a much higher quality wash. For this wash, they don't run your car through the assembly line wash like the basic washes, but rather they take it under a tent while two guys hand wash it. This wash is much more thorough, and is comparable to when I wash my own car. (Unfortunately, I don't have access to a hose right now to do that).
Afterwards, you could add on a detailing job for 50 bucks (if money isn't an issue). However, (for those who aren't made of money, but still care about their car) I recommend instead JUST getting the VIP wash and then go to Kragen or Autozone and buy a microfiber cloth and a bottle of Quick Detailing spray (total cost: around 10$, and 20 minutes of your time) and detail your car yourself.
It's easy: just spray and wipe.
Bluewave gets the job done, and if that's what you're looking for, then this is the place to go.
POORLY RAN BUSINESS!. I'll keep this short and simply. Do not go to this establishment. Most reviews are in agreement that both Blue Wave car washes are poorly ran businesses. The majority of the staff are rude. They have no regard for personal belongings. I've witnessed them vacuum change and perform poor vacuuming. I had to redo the job myself. When my vehicle was 2 weeks old, I noticed one of them wearing jewelry while wiping the exterior of the car. Then I noticed scratches and of course they said the scratches were already there. I made the mistake for paying for a detail, which is just a alonger car wash without much difference. DO NOT GO THERE!
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