Norman's Automotive

01/19/12

NEW OWNER IS AWESOME!!!!!

by arriasmom

I haven't been here since before this guy "Greg" you are all raving about BUT I went and there is a new owner!! His name is Tony and he had some bad news my car's computer was kaput!!! He gave me three options as far as price (I chose the longer wait with the cheapest price because I am between jobs) Well it was way quicker than he said it would be and my car is up and going again for 1/3 what the dealer said it would cost if that was the problem... I have a new mechanic and apparently after talking with others he just moved from another location and everyone says he is honest and great at his job yay!!!

12/01/11

The right mechanic for all of my vehicles.

by James Hayes

Our family in Silverlake has a wide variety of cars-foreign and domestic, older and new. Greg has taken great care of all of them for years now. It is so convenient to have one dependable place in the neighborhood to do it all. This guy knows his stuff! He provides friendly, timely, excellent service. I will continue to recommend him highly to my friends and neighbors.

05/11/10

Horrible customer service

by jkramer11

Jenifer K.

Los Angeles, CA

5/7/2010 I have to wonder about all of the people who love Greg so much. No offense, but I have NEVER been treated so rudely by someone in my entire life.

I called and made an appointment a few weeks in advance to have a 30K mile check up done and asked if I could drop my car off the evening before. Greg agreed and told me that he leaves at 5:30pm.

In order to get to the shop on time, I went into work an hour early and left at 5pm on the dot since I work just downtown about 15 minutes away. On the way to the shop, I called Greg to assure him that I was on my way and he responded with a very exasperated "I have to leave really soon." To which I replied, "but you told me you leave at 5:30!" At this point, folks, he HUNG UP THE PHONE ON ME! Yes, you read that right, hung up the phone. I thought I would give him the benefit of the doubt and called back, assuming that we had gotten disconnected. And hold your horses, this guy hung up AGAIN!!! Before I could even get a word in... click!

Now, my boyfriend is rushing to meet me so that we can leave my car overnight. I too am rushing to get there before Greg leaves. I don't know what to do but I figure, let me give him a few minutes and call one last time. I wait about five minutes, call and get his answering machine. Since he isn't picking up, I don't know if he has left or is still there or what, but I can't get over that anyone would treat a customer this way.

I get to the shop at about 5:25pm (five minutes before he told me that he needed to leave) and he is totally gone, locked up, closed and done. There is no one there and it is clear no one is coming back.

Thankfully, my boyfriend came and took me over to his mechanic's shop. Pacific Auto saves the day (at the intersection of Hoover and Santa Monica - 5 solid stars on yelp!!!).

I am one of the most loyal people I know and I can assure you that I will NEVER go back to Norman's and would never recommend this guy to ANYONE I cared about. If you go to Greg, I wish you good luck and hope that this kind of thing never happens to you!

• Pros: None
• Cons: RUDE, RUDE, RUDE and unreliable

06/18/09

Best Mechanic in LA

by jake15

It's been a while since I went to Norman's, but my experience there was great. The mechanic was very accommodating and helpful--he explained why the check engine light was on and didn't lie about the severity to get me to pay more. My car was finished in one day and he gave me a discount because I had him fix my cabin fan too, which had been broken for a long time.

All in all, a great experience and the work has held up for over a year.

• Pros: Good price, high quality quick work
• Cons: None

02/08/08

I wish all repair shops were like this!

by bosunj

Greg delivered good work on time within budget. Good guy great attitude and manner. Will return for more work in the future. Recommend highly.