Golden Needle Tailoring

12/23/09

THE WORST!

by rsklucky1 at Citysearch

The worst customer service I have encountered from any business... EVER! Please allow all of these bad reviews steer you away... they don't deserve to stay in business.

• Pros: none
• Cons: mean, bad attitude, all around AWFUL service

05/07/09

I have never felt so humiliated and upset

by Tami88 at Citysearch

Please don't go here. I had such an awful experience and can’t believe what happened. I’m a strong believer in respecting those around you and feel strongly that having a good rapport with your customers will make them a lifetime customer. I feel that the owners of Golden Needle may be qualified in their filed but unfortunately are very rude and hostile and need to take a course on Customer Service 101.

I’ve learnt at Golden Needle that inquiring about the price and how long it will take to get something done aren’t appropriate questions to ask a tailor. If you decide to ask any questions approach with caution because you might set the owner off.

I went to get a button repaired on my jeans and kindly asked the lady if she had a button that was similar to the existing ones on my jeans. She rudely replied that she didn't have the exact button. I figured she didn't understand my question because I didn’t ask for the exact button but for something that was similar. I requested to see what she had available to decide if I needed to look for a button and bring it back to her to fix onto my jeans. This made the owner very upset and I didn't understand why.

I inquired about how busy she was and time it would take for my jeans. Irritated, she asked me when I wanted it to be done. Thinking that I had a choice I gave her a date. I was wrong. Clearly upset she said she was fully booked until Wed. I didn't understand her behavior because I did initially ask her when she was able to get them done. I asked about the price and wished I didn’t because the lady answered discontentedly.

I filled out my info I politely asked the price range for shortening jeans so I could drop off a few pairs. She didn't give me the answer and rudely told me that I had to bring in the jeans for her to answer. She followed up with saying that I asked too many questions and that she didn't have time for this. I was taken aback because I thought my questions were appropriate to ask a tailor. I knew I wouldn’t be able to get an exact quote for the jeans hence the reason why I asked for a price range.

I was shocked at the way I was being treated and calmly told her that I didn’t appreciate how unprofessional she was and her lack of customer service and suggested that I perhaps should take my things elsewhere. In return yelled at me to take my stuff and to GET OUT! I was appalled and amazed that this just happened. I was upset and near to tears because I’ve never dealt with such cruel service before in my life. I explained to the lady that this isn’t the way to treat a customer and asking for a price range and how long it would take were appropriate questions for a customer to ask.

After her son came and told me to get out. I had tried to explain the situation assuming he would want to rectify the problem. Wrong. Soon enough I had the son in my face and husband shouting from the back to get out of the store. I was so embarrassed, humiliated, and upset. I was trying to explain the situation and trying to solve the problem, instead I was being yelled at.

You might say that there are two sides to every story and I agree. Perhaps the lady was having an off day and I was reading her wrong. In my defense I tried to solve the problem with the owner but she walked away and demanded that I leave. I tried to explain to the son but he was biased.

I’ve worked in PR for over 8 yrs, worked for major corporations to smaller boutique firms and I KNOW customer service because I live it and breathe it. I know my experience was not unusual because glancing over reviews on CITYSEARCH, YELP, GOOGLE MAP, YAHOO LOCAL, etc. my viewpoint is proven over and over and unfortunately over again.

• Pros: Not Sure
• Cons: Very disrespectful

06/27/08

Not so nice.

by FrankyDeez at Citysearch

I wanted a pair of jeans to be altered so i called this place to just get an idea of what to expect. I asked him if he could give me a range just so I don't become surprised just in case it was overpriced before I went to the actual place myself. He had a strong accent and i could barely understand him but he basically told me that I had to bring it in myself in a moody tone and talked to me like I was stupid. He could give me any kind of range from $5-100, as long as I had some kind of idea since i've never had anything tailored before. Guy doesn't seem like a very nice person.

• Pros: From reviews, sounds like they do a good job.
• Cons: Customer service and people skills are bad.