Golden Needle Tailoring
Los Angeles, CA 90027-2719
Phone: (323) 666-3365
User Reviews for Golden Needle Tailoring
06/27/2008 Posted by FrankyDeez
I wanted a pair of jeans to be altered so i called this place to just get an idea of what to expect. I asked him if he could give me a range just so I don't become surprised just in case it was overpriced before I went to the actual place myself. He had a strong accent and i could barely understand him but he basically told me that I had to bring it in myself in a moody tone and talked to me like I was stupid. He could give me any kind of range from $5-100, as long as I had some kind of idea since i've never had anything tailored before. Guy doesn't seem like a very nice person.
Pros: From reviews, sounds like they do a good job.
Cons: Customer service and people skills are bad.
02/19/2008 Posted by mjordan33
I have been taking my clothes to be tailored at Golden Needle for the last 2 years. As stated in other reviews, Golden Needle is quite expensive, but I have never hesitated because they do very good work. Today, I had a very negative experience. A week ago I dropped off two sets of curtains to be hemmed. The owner was out of town on vacation, so his son helped me. When I dropped off the job, his son quoted me a price of $30-40 for one set of curtains and $2.25/yd for the hem on the second set. This should have come out to a maximum of around $60. However, when I picked up the curtains, the owner told me the bill was $150. He went on and on about how long it took to do the job. I explained to him about the price that his son quoted me. He admitted that his son was wrong to quote this price, but refused to lower the price! He did not offer to drop the price at all. I understand that mistakes happen and I would have been satisfied to split the difference between the two prices, but he was completely obstinate. I paid the price and on my way out he told me that he felt bad and that he would make it up to me by giving me a discount next time I came in. I am sad to say that I will never return to Golden Needle. I don't say this vindictively; it truly does make me sad. I have enjoyed going there for the last two years and have been very happy with the work that they do. The owner has lost what would have been a customer for life over $150. The people at Golden Needle do know tailoring, but they have a lot to learn about customer service.
Pros: Quality of workmanship is high
Cons: Dismal customer service
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