Pep Boys

Doesn't Recommend

mitsu3g

Joined 4 years ago

BEWARE!!! DISHONEST!!. Bought a battery for my car at the PEP Boys in Hollywood Blvd. I was given an old battery! When I confronted them about it, they denied it and refused to give a refund!

BEWARE! THEY ARE CROOKS!!

Doesn't Recommend

lostincyberspace

Joined 5 years ago

My son & I were almost in an accident because of their bad brake job! BEWARE - You could be risking YOUR LIFE!. I took my vehicle to PEP BOYS HOLLYWOOD for a complete brake job. When I left, I noticed that the brakes were "locking" up, so I called the service Manager and he told me that sometimes the brakes need "breaking in" and to wait a few days. I ended up bringing the truck back and leaving it there for the day to be checked. They found NOTHING wrong, but said they lubricated the brakes. The next time I drove the truck - Again - the breaks were locking up. By this time there was a new Service Manager - Ignacio. He told me to bring the truck back ONCE AGAIN - and assured me he would take care of it. I did so - and he couldn't find anything wrong with it. He then told me it was "probably" the ABS system and that I should take it to the FORD Dealer. He further explained that if it was the brakes - that PEP BOYS would pay the Dealer Costs to replace the brakes. I was driving down an LA Freeway after a light rain with a 10 year old in the passenger seat - and when I put on the brakes -they LOCKED UP and the truck spun completely around. We got out - completely shaken up and called a tow truck and had it towed to the Ford Dealer. The dealer said they put faulty brake shoes on the truck and they replaced them and it is GREAT now - as it should have been. Ignacio lied and only offered me 205.00 back and did NOT pay for the BRAKE redo which was $350.00. When I asked to speak to the General Manager - He out right LIED to me ONCE Again - saying "HE" was the General Manager - which he is NOT - he is the Service Manager. I will now blog and take them to court them for STRESS & the 10 (yes 10) times I had to be dropped off and picked up to get this truck serviced and re-serviced. by the way - a call to the Corporate offices was never returned. BIG MISTAKE PEP BOYS - cause I'll get what's coming to me either way - and so will you. CONSUMERS FIGHT BACK!

Recommends

Contributor

Joined 10 years ago

Editorial Review by Citysearch Editors. Offers everything from shocks to XM radios. Auto service includes engine tune-up, wheel alignment and brake maintenance.

Doesn't Recommend

MoxieTheCat

Joined 5 years ago

Avoid at all cost - dishonest people!. Right before I turned over my keys to the guy writing up the service on my car, he said to make sure to take anything valuable with me so I took the bills out of my change drawer but left the change. The next day they quoted me over $1K worth of work when I'm pretty sure I don't need most of it. I put about 1500 miles on my car last year and do regular maintenance (e.g. oil changes, etc) so I decided to pay for the inspection and diagnostic tests they ran but take it to another mechanic. They were rude because I didn't want to do the work they recommended and while driving home, I went to put the bills back in the change drawer only to discover it was completely empty. Not a penny, not a piece of lint. If they had left a few coins, I might have doubted myself on how much was in there to begin with even though I had taken the bills out right before turning over the keys. There was no doubt about it - Pep Boys ripped me off not only on the service but stole all my change. I didn't have much in the car but now I need to do a complete inventory of the glove box, trunk, etc. just to make sure they didn't steal my spare tire!"

Doesn't Recommend

sdkidwalkinginla

Joined 6 years ago

Absolute Feces!. It took 3 hours to get an oil change here! and they kept telling me "it'll be done in 30 minutes" and so Id come back and they'd tell me it again and again. Biggest waste of my time!