best shiatsu massage, best little spa, just as wonderful front desk staff, terrible service, very good massage therapist, great overall experience, able products
A special thanks to an Equinox staff member.. Actually I want to give some serious recognition to Michael who works in the maintenance crew for helping me find my wallett & ipod when I was there a few weeks back. I thought I lost them, or someone had took them. After talking with Mike & retracing my steps, it turns out I left them in one of the other lockers in the men's locker room by mistake. Thanks to him & his first searching the lockers next to the one I was using he was able to locate them. I was so relieved that he was able to find it so quickly. He was very professional & took the matter very seriously. Thank you Michael, this is one member who appreciates you!
RIP OFF!!!!!!!!!!!!!!!!!!!. $45 should get you a decent pedicure right? Not at this spa. Mine looked like it was done by a my 8y old daughter. The lady used a crusty nail polish from the 90's and clipped/cut my already short nails 5 times and still they were all crazy angled. It was actually amusing after awhile, like a geometry puzzle. It was supposed to include a short foot massage (pedi was 40min long) which is what a SPA pedi NORMALLY does, however this lady SKIPPED it and went straight to hot towels and...yup you guessed it... more filing (she was down to my skin by end of session!) I live in Palm Springs and must be use to trained manicurist. This was RIDICULOUSLY BAD! I walked around showing ppl how bad it was for the next 30min. I really found it unbelievable I spent $45 on the worst pedi I have ever received. Save yourself the needed do-over pedi I had to have done...go across the street to the mall and have your nails done.
Best Massage Ever.
if you want to experience the best relaxing massage of your life, you must try Will Thomas whose Talent and character are far beyond his massage skills but rather reach those of a master and a one who deeply cares about you not just as a client but as a human being.
Sham!. I feel bad for the people who work here because they are really talented, for the most part. This company churns through employees like McDonald's serves customers and it makes me wonder if they understand spa at all.
One of the best Spa Experiences I've ever had. I travel to Los Angeles regularly and I am definitely going back to this spa every chance I get. I was greeted by a very sweet woman named Mia, who was an absolute gem. The layout is confusing, but she walked me through to the waiting area where you meet your therapist. I had an incredible shiatsu massage with Parker and absolutely floated out. The facility is incredible. I was able to shower for the day and the products in the shower and at the counters in the women's lockeroom are awesome. This is absolutely my spa when I am in LA.
Amazing Spa Experience. I had no idea that I would get to use the club because I bought a massage. For spending $115 on a massage, I got to arrive in the morning, work out at their not-crowded awesome club, take a yoga class, shower, sit in the sauna, get my massage, and then spend the afternoon at the amazing outdoor pool. we were also able to order lunch from the hyatt. i'm doing this monthly!!! my therapist sherri was amazing. i would describe her as gifted.
Best Massage Ever!. My experience was amazing! I had an 80min sports massage with a guy named Cedric. This was recommend to me by the receptionist when I called to book an appt. I was not sure exactly what to get, but once i described my aching muscles from working out a new trainer, the host suggested not only I get a sports massage but that I get it with specifically Cedric! I am happy I took the suggestion because he knows sooo much about each muscle in the body and worked out my muscles in a way that i'v NEVER experienced before. From the moment I arrived at the spa to leaving i felt relaxed and pampered. Everyone was very helpful and friendly. I felt relaxed even before I was picked up to receive my massage, because the staff made me feel at home. Cedric knew how to use just enough pressure to get the knotts out of my aching muscles without it being painful. Also I normally have a very hard time relaxing, yet somehow he was able to get me to relax my body and mind. The stretching incorporated in the massage was another bonus! He stretched my muscles in ways I didn't know I could stretch, and used drapping techniques to secure my comfort. After my massage cedric was also very helpful in giving me a follow up suggestion with my workout regime as well as a timeline for when I should come back for anther massage. This was the BEST massage I've ever experienced in my life! I'd recommend this to everyone, and i'm thankful that the spa receptionist suggested this to me.
Such a waste people! A broken machine..
I love it when someone or some company that has endless money throw their money away opening up spas. If you like the over-the-top scene but could care less about serenity and well being then by all means go to the spa located in the Century City Equinox. They honestly know as much about me the client as I do about how to build a car: nothing!
The formula for opening up successful spas is having people run it that actually care about your inner peace and energy rather then taking as much out of your pocket as possible. I am headed back to my favorite little spa in West Hollywood. If I could give this place a little advice it would be to simply start caring.
peace and love!
NEVER NEVER NEVER Go here. What a joke? This place charges 110 for a 50 minute massage so you know they better bring it. THEY DON'T. Simply put this place has no idea how to be a spa. I almost can't say anything good accept the facility is beautiful. If you book know you will have nice diggs but terrible service... kind of like a beautifull restaurant that has terrible service and food. Go elsewhere!!!!!!!!! The massage was a disaster, the front desk was inept, and the check out was hilarious. D-
Confusing Layout, must tell therapist exactly what you want!. I am at a spa at least once a month. Not only was this spa confusing in layout (as many have already mentioned) the staff's lack of attention to detail was pathetic! The only person that did his job well was Justin, a host that greeted me upon check in and check out. They asked me if I wanted a robe and slipper upon arrival....OF COURSE! This is standard at a spa! Not to mention the robe was see through and super thin! The showers in the locker room were a joke, while the shower heads were too big for the stall, the water kept getting hot and then cold for the duration of my shower (and I even switched shower stalls mid shampoo because I thought it might be that particular shower -- it wasn't!). I had two treatmtents, the first therapist had only been working at the spa for one month and she was horrible! Not to mention at the end of my treatment she suggested that I refer her name to my friends in order for her to builder her client list! AS IF! And the second treatment i had, the therapist didn't even ask me any questions! It was clear she failed to look at my paperwork because it clearly indicated to focus on my fact muscles (which she didn't!). I was so mad that I spent my hard earned money at this spa, i'll NEVER GO BACK! Upon check out (which is entirely confusing) the register was freezing up, so after 15 minutes of waiting (and listening to the check out host say the F- word more than 5 times) the manager came down but offered no help. I ended waiting over 20 minutes to check out and left with such a bad taste in my mouth I promised myself that I'd forwarn others about this place. USE YOUR MONEY SOMEPLACE ELSE! It's obvious they don't care about their jobs! Oh, and I forgot to mention that they were 15 minutes late to get me in the waiting room for my 2nd treatment! REALL PROFESSIONAL!
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