comfortable environment, excellent retail products, best value
This place gives me the creeps.
I've been in there three times over the past several years with gift certificates and it hasn't changed. I've dreaded going in there since the first time, hoping they'd eventually come around .. not happening. The front desk is intimidating, bitter and callous. I responded directly to their tactics the last time I was in there with a birthday gift two months ago and I was dismissed like I was no longer present in the room upon checkout. If you don't buy into their program, you're treated like some people treat Mia Love, with intolerant disgust. I also didn't have a male/female choice, although the massage was just fine but nothing worth writing about.
It's amazing how a franchise like this can stay in business with minus ten customer service. My best friend caved to their annual subscription and couldn't make her way out for sixteen months. She took issue with the verbal representation of the contract she signed. The details and catches in the contract are amazing in hindsight. She followed up with the Better Business Bureau and filed a report even though Massage Envy already has an 'F' rating. Live and learn, it's not the only place in town .. consider somewhere else.
Worst Massage Ever. Worst massage ever. I asked for a deep tissue massage, and it felt as if the therapist was merely scratching my back. I filed a complaint with both the store and the corporation. The store manager called me back, but never returned my phone call once I inquired about a possible refund. The corporation never had the decency to email/call me. I highly recommend Massage Spot on Pier Ave in Hermosa Beach.
Massage Envy is the best value for pampering I have found!. All of the therapists are so professional and very good. The retail products are excellent and I love the comfortable environment. The best thing of all is being able to come whenever I want because it is so affordable. I feel regular massage is important to my health and well being and the facials really help keep my skin looking great. I get compliments a lot.
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