Cerritos >Lexus of Cerritos
I bought a Lexus and paid for Lo Jack to be installed. My car was stolen and I attempted to activate the Lo Jack only to find out that Lexus never installed it and still have not returned my money. I've been given the run around for 2 years despite the fact that I was defrauded. They fall all over you to have you buy a car but there's no net if something goes wrong when dealing with this company.
This was the most pleasant, easiest car purchase I've ever made. Sam Cho answered all of my questions, negotiated the deal over email (at my request), and was completely honest and upfront in terms of the invoice price and the terms he could offer. When I came to the dealership to sign my paperwork and, subsequently, pick up my vehicle (which was at the port at the time of my purchase), Sam made sure everything went smoothly and that I was well taken care of. Lexi Tra, the sales consultant that handled my paperwork and went over the vehicle with me when it arrived, was incredibly sweet and a pleasure to work with. And Walid Sarsak, the finance manager who proceed the transaction, was amazing as well. I cannot say enough positive things about this dealership - they are terrific.
Baited Customer. BAIT and RE-CREATE. I called Lexus of Cerritos after seeing an advertisement. A sales person named Nader quoted me a price under the listed price on the telephone. After driving nearly 100 miles to get to the dealer, I was told by a different sales person named Cleo that the price which was quoted on the telephone was not available. Finally, the finance department does not return messages. Don't trust these jokers.
Great Dealer. Sonny is the man! He knows what he is doing and knows how to execute a problem and make it right. I am very pleased with Lexus of Cerritos. They are an excellent dealer.
Great Deal. We bought from here because Bassam gave us a really awesome deal on the RX. We went to dealerships everywhere but we found the best deal here at Lexus of Cerritos with the help of Bassam Jamal. Thank you Bassam!
Punching Numbers. We bought from Lexus of Cerritos because of Bassam Jamal. He was absolutely superb, knowledgeable and patient with my number punching husband. I will be recommending them to all my friends and family.
Great Referal. This has been the most pleasurable experience that I have had purchasing a new automobile. The staff was very professional and knew everything about each individual vehicle. I selected Lexus of Cerritos because of a great referral. I will be sure to send a referral in , because I was extremely satisfied. From the minute I pulled up, til the minute I pulled off in my new Lexus.
In & Out. My husband and I have been shopping around for some time for a new car. We came across Cerritos Lexus and as soon as we walked in and was greeted we knew this was the place for our specific needs. The sales rep Al Alcantra was very patience and not pushy at all the entire time we were looking for something that suited us. He was very friendly and knowledgeable about all the cars and answered all of our questions throughly. We decided to go home and think about it and about what car we wanted to purchase. The next day Al called and we had decided to purchase a 2009 Lexus IS250. Al got us in and out in no time, very easy paperwork and he even got us a better deal to fit our budget. Had a wonderful experience at Cerritos Lexus and will definatly recommend this dealership to all my friends and family.
satisfied. We were very satisfied with how we were treated at Lexus of Cerritos. All questions were answered and we found the right vehicle with the right price tag! Peter the salesperson, David the finance officer, and manager all provided excellent customer service.
patty is great!. Patty the service Advisor is great she always makes me feel comfortable, and always makes sure I am in and out of there. It’s a pleasure to do Service with Lexus of Cerritos.
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