19350 Nordhoff Way, Northridge, CA | Directions 9132434.23403 -118.55508
M-Tu 9am-11pm, W-F 10am-10pm, Sa 9am-11pm, Su 10am-10pm
Neighborhoods: Northridge, North Valley
Horrible! Don't shop here – Plain and simple, don't shop here. I bought appliances back in April and I had the worst experience. Every time I went, there was no one around to help(they weren't even busy). Someone helped me with the products, he was nice and seemed to know what he was talking about. I had to do a bit of research so I came back the next day. I had to look for help, when someone finally came to help me, he seemed to be from another department. I told him everything I wanted(since I was there yesterday). He assured me I was getting all of the prices and discounts I was quoted. I took his word(big mistake). The manager came around, offered the credit card, I declined. Another manager came around, seemed like he was offering the credit card as well, I declined again. Apparently he was reminding me to use reward zone, I didn't understand him well because I declined. He then treated me like I was an idiot because I didn't understand him the first time. Look, I am here shopping at YOUR store, BE NICE!!! I really wanted to just walk away but since I really needed the washer I brushed it off. I left and then I realized that I wasn't honored everything that I was told. I called( they never answer). I had to go back to the store( not happy about that). I spoke to customer service and explained the situation, they then called a manager. Explained the story to the manager and although he was nice, he said what I was told wasn't possible! YOUR employee told me it was! I was so peeved at that point! I don't understand how they have this idiots working in the store and even bigger idiots managing this place. I also informed him that that same employee gave me the wrong price in accessories(which I may have gotten being told the correct price). The manager then tried to "make a deal" with me., Come on, you just told me you couldn't do anything for me on the stuff I just bought even though your employee misinformed me, BUT you can make a deal on accessories! I told him that since he couldn't help me, I wouldn't be buying anything there anymore. I spent a lot of money here and I would have appreciated good service, and smile, a thanks for coming in, and the RIGHT information. 1 star is too much for this place.
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