very cool pedicure, full set, perfect gel nails, friendly service orientated, amazing staff, great jars, recommend place
My Groupon experience at Trilogy Spa was great! You get alot for the price for sure! A float bed experience, a tub soak and a massage all for $75! I've been there several times for facials and massages and i love it, especially being part of their Text Messaging service where i've gotten several discounts via text! So I figured i'd try the Groupon and try treatments i've never done before.
The float bed was soooooooooooo relaxing. I totally fell asleep within a few minutes. Courtney, the sweet Groupon girl, actually had to wake me up!! :) The tub soak was very relaxing and soothing as well. It was nice product to soak in which softened my skin. I liked it because it's not on their regular menu so it was something new and different. Then i had my massage. I upgraded to the full 50 minute massage from the included 25 minute massage. My therapist Mark was AMAZING! Nice and strong yet smooth and relaxing at the same time. I doze off a few times and once i snored and i woke myself up! I will TOTALLY be going back to see him for sure. He did wonders for my back!
For $75 bucks you get alot. And you can stay as long as you want, enjoy the outside deck, take a shower, go in the sauna. I myself ordered lunch from one of the restaurants in the plaza and ate on the deck. It was such a nice day for me!
Not only that, Mark actually took the time to come outside and check on me between his clients. I told him i was going to come back to see him, hopefully, monthly. Then he told me about their membership program called Club Escape or Escape Club or something like that which gives you a discount. A monthly massage for $79 instead of $95??!! Come on! How great is that! I signed up when i checked out and already made my appt for February!! Thanks Mark!! See you next month! :))
My Day of Pampering. I had a Lehua Honey Scrub by the dynamic hands of a girl named Bernadett. She explained the service to me and it was exactly how my girlfriends described it. I was rubbed and scrubbed! The pampering was endless but when it was over my skin felt renewed. I will be asking for her again. I hear she does a great massage too. My friend loved her facial and enjoyed the sauna. I would recommend this spa to you just like my friends did for me. Enjoy yourself at Trilogy Spa.
Favorite Spa & They Do Fundraising for MB Schools!. Trilogy Spa is my favorite spa. My friends and I love to go there for massages and facials. We love to get there early and lay on the outside lounge beds and have lunch before our services and then relax after. Last week they did a fundraiser for our preschool and my best friend held her baby shower on their rooftop in March and we didn't want to leave. It's sometimes hard to remember to talk softly when you're in a group so you just have to remember that or they will gently remind you. Parking tickets are very expensive so bring quarters because the cops ticket fast. I know they have lower prices coming soon, and my other friend told me that she goes monthly for only $79 - I hadn't heard of this before but I'm going to ask about it next time I'm in. I don't think they are very good at putting their specials online but hopefully that will change.
I received a gift certificate to this local oasis several years ago, and I had been prolonging using this gift for no apparent reason. Finally, last week, I made time to pamper myself, yet I was unsure, if my certificate was still valid? Regardless of its validity, I was going to treat myself to a day of overdue relaxation. I dialed the number and the voice on the other end described in detail the treatments available to a spa beginner like me. Upon answering my endless questions and scheduling my appt., the poor guy looked up my antiquated gift certificate and to my relief it was still available for use.
Being punctually challenged, I arrived within moments of the beginning of my session. Instead of rushing me or suggesting I reschedule, the receptionists greeted me in a calm manner and escorted me to prepare for my appointment. Moments later, I was greeted by a massage therapist, who took my sore, extremely tense body and made me human again. Embarrassingly, I woke up to the sound of my own snore.
Perfect gel nails. I just had a full set of pink & white gel on my fingers & toes with patti and I LOVE them, they are perfect. The whole experience was so far removed from some of the other local nail salons in the area, it felt so luxurious & relaxing - like a real treat. There was a great movie playing, jars of candy, tea & water offered, it was such a pleasant experience from start to finish. I intend to go back here & only here in future, I can not recommend it highly enough.
Original Staff, Customer Service and Smiles are back!.
WOW - I've just been alerted to some of the past reviews and I am here to publically apologize to everyone who received poor customer service at Trilogy Spa Manhattan Beach! It is always our intention to take care of our customers and we obviously had the wrong team in place which is why we now have our original leadership from Hermosa running the Manhattan location. For those of you who had bad experiences, please give me a call as I'd love the opportunity to make it right. The promotion we did with the Beverly Hills Rejuvenation Center was sold by a third party in a manner in which we've don't do business and upon learning of the issues, we immediately terminated the relationship. We apologize to everyone who was effected, we agreed to the promotion simply as an effort to support the Rejuvenation Center who had recently opened. It is our mistake and we hope you give us a chance to make it right. We are a human busienss, we value our customers and pride ourselves on our levels of customer service that have no returned in full force. Individuals not sharing these values are no longer with our company. Thank you for taking the time to post the comments and for reading our apology.
Wishing you a very healthy and happy holiday season!
The Trilogy Spa Family
Amazing and relaxing. Zenka has an amazing staff that are super friendly and very service orientated. I got a very cool pedicure with no water!!! A great way to treat your self, and do good for the earth! It's super relaxing and youll free like a new woman when you leave! i def recommend this place, next time you need a mani pedi.
Dear Valued Customer,
Thank you for your review on Citysearch.
I am very pleased to hear you are satisfied with our service and staff. When you have a chance to come back, please let us know that you posted a review on Yelp.
We would like to offer you complimentary masque or paraffin and shell massage that come with the most luxury pedicure we offer at ZENKA.
Worst Day Spa in Manhattan Beach.
My friend & I got a pkg. deal from Trilogy Spa.The massage experience from Trilogy SPA was HORRIBLE! Oh where do I begin, my friend & I, both made our appnt. a week before the 5th of July. Not only was it a Sunday but the day after the 4th of July so needless to say parking in Manhattan Beach was a hot mess! We got to the receptionist to cool off but only to find out that our appnt. was on the 12th, not the 5th, it was changed w/out our knowledge, the staff's explanation was that the promotion we had purchased was only valid Mon-Thurs. We had mentioned clearly when we booked the reservations last week, that we wanted to upgrade our massage so that would have been another hint or indication to whomever made the 1st appnt. for us that we had a promo pkg. So I looked at my phone to see the calendar to book another date, to my surprise 12th falls on a SUNDAY! What?! My friend & I looked amazed because the front staff clearly are out to space! Still didn't get an apology or acknowledgement of their mishap, she only blurted out, " well we have to change that date quickly to some other time!" Ok am I delusional but since we made time & drove around to look for parking during the holiday that they should have just honored the 1st appnt? Anyways, I let that slid, to be nice we made another appnt. We get to the spa, they rushed us coz' our upgrade is only 60min & they will count the 5min before & after so technically 50min! That's not what it sez on the pamphlet but ok, moved on. Next I got to my room, it was freezing cold, I'm not sure if my masseuse was new but she didn't even asked me if the temp. & pressure (massage) was fine so I finally volunteered after a few minutes that I needed more pressure coz' it felt like she was just rubbing lotion on my back!!
After my massage, I wanted to take a bath in 1 of the tubs (there are 2 side by side) My friend's masseuse got her bath ready served w/ fruit & the sugar scrub, mine?? No where to be found?! Now mind you I've been cold from the massage room, So I decided to prepare my own & while waiting for my bath water I waited in the dry sauna room, come to find out my water was luke warm, it wasn't working properly. I asked 1 staff for assistance, she never came back??!!! My friend is somewhat amused but also annoyed coz' now she had to rushed her bath so I can use it afterwards. Fast forward to this horrific experience, we informed the front desk while in the process of paying our bill, she never apologized for the inconvenience but continued on to explained the gratuity for the services! What services?Then our bill was $5 higher than what the promo pkg listed it as, so I showed her again, she went on to say that what we have in print is incorrect & no other explanations! Aggh, correct me here but don't they have to honor what they had advertised on these promotional list of prices? Again, no apology just swiped my card & charged the bill! The other staff mentioned they do have a few "kinks" to fix, they're not used to this "promotional stuff" and we should still be glad coz' it's still a lot cheaper than paying their normal prices! Was that a jab? That we're being cheap about this? It's the whole business principal & etiquette for me here.... Here's another kicker!! I asked for a comment card, the front desk left, came back very shortly & said they don't have any? I've been to a few spas, less expensive than this place & they always asked for me to make sure I fill out the survey! Hello Trilogy management, you need some serious training with your staff, start with...say it with me, "The customer is always right!" I work with a big corporation, BMW (I'm sure you've heard of it), if we clearly had put something in writing, not only we have to honor it, we have to give something to accommodate our clients & make sure to APOLOGIZE for the inconvenience. Get it together people! I will NEVER go back to this place, not even if it is for FREE!
Rude service, average therapists trying to upsale, beware!. Hermosa location was great but it closed so my husband and I went to the Manhattan Beach location. The amenities were great, especially the deck, but the facials we got were just about average. I got Nicole (although I requested Angelicha, they told me they put my request under the wrong name!) and he got Karina, and we would not recommend them. The worst part of the experience was the front desk - a guy with short bleeched hair who introduced himself as the manager. We were asked to pay $30 more than out services cost because according to the manager my husband's facial was upgraded from a manhandler to a fitness massage according to the therapist Karina. Funny thing is he was not asked if he wanted to change or upgrade his facial and he had no idea what facial he got. I told the manager we are not paying for upgraded services we were not asked to accept. Here is the funny thing - the therapist was in session he couldn't interrupt so he told us we have to pay in full and come back for a refund! Gosh! What a nightmare after an experience that was supposed to relax us. After we came back we got the refund and a very brief apology that the therapist did not remember (after an hour!) what the situation was. If you ask me- she just tried to get higher commission and the manager handled this absolutely unprofessionally. Next time we want to drop $230 on 2 facials and tip, we will go somewhere else. I will also stop buying their toiletries. What a horrible experience! Make sure they do not rip you off. And ruin your mood after you've had an average but relaxing facial.
Rude. I've been going to the Hermosa one for years and decided to give the one in Manhattan Bch a try... big mistake. The staff was rude and stuck up and the massage that I got was below average. I felt rushed to get into the room and then they couldn't be bothered to ring me up in a timely manner... because they were busy chatting. Go to the Hermosa location for a truly relaxing and enjoyable spa experience.
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