Toyota/Scion Santa Monica

12/07/11

PLEASE GO TO ANOTHER DEALER

by andyokno

i spent 7 hours at the dealership waiting for them to find the car i wanted. When i took it in to have some of the premium packages put on that i had paid for they told me my car was not compatible. WHAT IN THE WORLD? The manager came out and started telling me the upgraded speakers are no big deal and that they sound as good as the ones i have and that the subwoofer only moves air around and that humans cant even hear the the low tones generated by that speaker. he was telling me that the 6 factory speakers sound as good as the 12 premium JBL speakers. He is insane. He tells me that the car he sold me does not support the 12 speaker package anyway and that they would make no money off me if he in fact added those speakers. I cant believe it. I paid for it already. I told them i wanted a black interior but they did not have one in stock. so they sold me grey one but told me they would switch out the seats and redo the inside. Now im told that there will be a grey vinyl patch by the door handle that they cant replace because its to expensive for them....

I was sold a car based on the fact that i could get the features added on that i wanted. easy. i was lied to. apparently the car i have will not accommodate the specifics of what i wanted and paid for.

DO NOT EVEN THINK ABOUT BUYING OR LEASING A CAR FROM THESE LIERS AND THIEFS.

11/12/08

Crooks with No conscience

by Joethaconsumer

I don't know how these people sleep at night. I took my 2003 Camry there for a service and they call me up and tell me I need $3,400.00 in repairs including a new computer and catalytic converter among other things. I took it to another mechanic and they said all I needed was an oil change. Toyota service responded that since the computer was broken it gave them false readings, but still charged me $108.00 for the false diagnosis, (the computer is not really broken either). I thought it was just that service rep so I took it back months later after it kept stalling out after AAA put a new battery in it. When they called me and told me that the throttle body assembly needed to be replaced for $1,500.00 I knew that this was the way they do business and not just an isolated incident. Took it to another mechanic and was told that when you replace the battery on new cars they may stall out for a short time. I will dispute the charge this time.

They do not want to do business with you unless they can rip you off. You have been warned.

• Pros: They are in Santa Monica
• Cons: They are unethical, rude and argumentive

07/18/08

Thives. They charged me and never fixed the problem.

by santam

I will never take my car to the toyota dealer again. They are thives. I heard a loud clicking sound in the back of my car and was concerned b/c every time I drove my car it sounded like the car was going to fall apart. I took it in to the Toyota dealer on a Saturday and told them about the sound by my back rear wheel. They kept the car all day, only to call me and tell me that they couldn't fix the struts b/c they didn't have the machine to fix it. Wait ... I drive a toyota and this is a toyota dealer and they don't have the machine to fix their own cars? I was already mad when they told me this, but to make things worse when I picked up the car they charged me over a $100 for labor and hadn't even fixed the problem. On Monday I took the car to a Shell station to be looked at the mechanic found the real problem. The 2 bolts were missing on my wheel, which only left 2 to hold it on. The mechanic said the car was unsafe for me to even be driving and that Toyota should have caught the problem. When I called Toyota back to tell them what happened their response was "that's the risk you take when you bring your car in" and refused to refund my money. I'm disputing the charges with my credit card company now. I should press charges on Toyota for having me "take the risk" to drive an unsafe vehicle they worked on!!! NEVER TAKE YOUR CAR TO TOYOTA ... b/c according to them you take the risk of driving an unsafe vehicle if you do!!!

• Pros: none
• Cons: Thives. They can't fix their own cars. You risk driving an unsafe car.

07/10/08

Worst service department on the westside

by jp90291

The management and staff here are so unprofessional. I made an appointment to get my car serviced (they said by making an appt they could get it done within a few hours) and my car was ready 3+ hours late. I could only pick up my car the next day (24hrs later) and the service manager was not apologetic at all. He said I should've rented a car in the meantime in anticipation of things going wrong. Also, they did work on my car and charged me for things without calling me first.

Horrible experience. Do not go here. It's not worth it. Try another Toyota dealer.

• Pros: none
• Cons: hidden costs, attitude, takes too much time