How are they in business?!. The owner is an idiot. I have no idea how she started a business. I tried to call and make an appointment and she lectured me about being late & missing appointments and how this is rude to the other clients and the staff. I'd never been there before! Want to make a new client? Try not yelling at them before they come in. Big lashes, small brain.
I had an appointment for 9am on a Saturday morning for eyelash extensions. The night prior, I was working an event til 2:30am. With only 5 hours of sleep, I still made the drive down from the Valley into Beverly Hills to make that appointment. When i arrived at 9am, the store was closed (locked with the lights off & no one inside). i decided to wait at a salon next door in case some one was running late. when i checked back at 9:15, the store was still closed. at 9:18am i called, but no one picked up so i left a message.
since i had forced myself to get up and make the drive down, i didn't want to give up that easily and naively wanted to wait further. so, i grabbed breakfast around the corner. around 10:30, i came back to find someone at the front desk. i confronted her with the following:
1. she failed to keep the appointment
2. no one had attempted to return my message
3. no apologies (she claimed she was there at 9am!)
i was just so fed up with how unprofessional their business, that i just left. instead of paying $395 for a pair of eyelash extensions, i paid a great deal more for my lack of sleep, gas & drive, parking, breakfast, wasted time, naiveness and anger. definitely not worth it!
THERE'S A LOT OF OTHER EYELASH EXTENSION SERVICES THAT PROVIDE MORE AFFORDABLE PRICES, GREAT SERVICE & PROFESSIONAL STAFF! PLEASE THINK TWICE & DO YOUR RESEARCH BEFORE YOU THINK ABOUT COMING HERE!!!!
Citysearch Editorial Review. Located just across from Sprinkles, this white Beverly Hills outpost from East Coast mother-and-daughter Suzanne and Shawnie Cats is where you can get your eyes brightened, your eyebrows shaped using official charts, proprietary Botox procedures done around your peepers to battle the effects of aging and, of course, their signature eyelash extensions. While the comfortable, clean and, yes, luxe, office is a welcoming environment for anyone in pursuit of Bette Davis eyes, there are also take-home kits for some services if you prefer the privacy of your own home.
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