Keyes Lexus

Doesn't Recommend

Jon G.

Joined 7 months ago

Purchase lease on 2013 RX 350 Keyes Lexus. 10-06-2012

Keyes took advantage of our desire to avoid personal conflict with the sales staff and “Walk”.

At every step of what should have been a very easy transaction Keyes sales management (Joey Yerkanyan) Lied about what RX350’s they had available with the options we had originally requested. As we discovered this cascade of ongoing misrepresentations about the features installed on the RX we were forced into repeated renegotiations.

After we made the long drive into Van Nuys because Keyes said they “had the car with the features we had very carefully specified in stock” this turned into a very unnecessary 4 hours of “used Car sales tactics”.

Driving home the bad taste in our mouths about finalizing a deal with a dealer which employs such dishonest tactics made us decide to return the car the next day and cancel the deal. Unfortunately the Lexus Lease contract we signed has a “NO Cooling OFF” clause. After 4 hours we were a little too impatient to leave and didn’t check all the fine print.

After checking around about Keyes more thoroughly with other Lexus dealers it is clear LEXUS is willing to turn a blind eye to the Keyes sales treatment of Lexus customers as long as they move their products off the lot. We can only assume all the Keyes Auto dealer sites employ the same tactics. Our advice is never walk on a Keyes lot because you will regret it.

Jon Gilchrist

Recommends

Tiera M.

Joined 9 months ago

Sales associate was knowledgeable and friendly. My sales associate Narine was very knowledgeable about the car I purchased and was such a pleasure to work with. Overall great experience with Keyes Lexus. Will purchase future cars from this dealership.

Recommends

Jason P.

Joined 10 months ago

I already have recommended. Great service. I loved the people there, they were great & so were there homemade cookies. They have great snack selection and customer service. Great service goes a long way.

Recommends

Babet H.

Joined 11 months ago

I feel completely taken care of at Keyes Lexus. I have tried other Lexus dealerships and have been very disappointed in their customer care. I feel truly special at Keyes. Only because my service consultant is outstanding "Bill Horvat"!

Recommends

Asbury N.

Joined 1 year ago

It Was A Good Day For Me At Keyes Lexus. I started next door at Keys Toyota (a Prius) the salesperson was Clayton and he was outstanding. Toyota did not have the car with the color or options that I wanted. I told him that I might walk over to Keyes Lexus since I have a Lexus all ready & just take a look. Clayton called ahead for me and they were waiting at the door, Carole had the perfect car for me & I drove it home! It was a good day!

Recommends

Sonia W.

Joined 1 year ago

No Pressure. Carol and Edmund were great help through this process. Made it really easy for me. Also, she was extremely nice to my family. Truly recommend this dealership to all my friends and family because there is no pressure, outstanding customer relations and service.

Recommends

Peter T.

Joined 1 year ago

Everyone did a good job on helping me.. The entire staff was very helpful and bent over backwards to get us a good deal and make everything convenient and comfortable for us, and we love our new Lexus GS!

Recommends

Rudi M.

Joined 1 year ago

I like the whole experience. The broker and agent were very helpful throughout my leasing process. I am very satisfied with the whole experience. Everything was great I wish every dealer would work with me just like this one did...great job Keyes Lexus.

Recommends

Jodi M.

Joined 1 year ago

Very Helpful and No Pressure. I bought my IS 250 from Edmunds and he was wonderful. Great service and professionalism, Linda was very helpful also, no pressure as I look at the vehicle. I already have recommended Keyes Lexus to my friends, great service.

Recommends

Fred M.

Joined 1 year ago

Very Courteous and Very Patient Sales Rep.. Yes. David our sales person was very nice and Linda in service was wonderful. She was very nice and would come and find me at times exactly when she said she would. Overall great experience with Keyes Lexus. Will purchase future cars from this dealership.