Az Air Conditioning & Heating,inc.

Recommends

Arvid E.

Joined 11 months ago

For TRULY honest service with absolute professionalism, reliability and the personal attention of the AZ !! Before I buy anything I do the research and read reviews. So when my HVAC died, I began the hunt hoping to find a trustworthy repair company in the area. After reading all the positive reviews (here), I called AZ. I couldn't have made a better choice! Since I called late afternoon for the initial appointment, I was immediately surprised to be offered an appointment as soon as the following morning. A Tech and an assistant showed up ON TIME! Based on my experience with other companies in the past, this was totally unexpected. They briefly questioned me regarding the symptoms and began troubleshooting. Within 30 minutes they had not only found the failure in my unit, but also what had caused the failure. The Tech took the time to explain to me (in laymen's terms) the function of the failed components. He then showed me how the prior system was improperly installed and explained how this caused the failure. He thoroughly described my options, from the repair of the existing unit to the various alternatives for replacement. While I was weighing cost vs. comfort, went the extra mile. He asked me questions concerning my lifestyle (as it pertained to HVAC such as; temperatures my wife and I prefer and at what times, humidity levels etcâ?¦) and the he made a recommendation based on our lifestyle, size/configuration of home. I consider myself a good judge of character, and easily found AZ to be genuine and trustworthy. The more I spoke with them, the greater respect I gained for AZs innate integrity, Their professionalism and the sincere concern for our comfort and honesty. When considering the recommendation and looking at pamphlets of options, I asked them about a more expensive unit. They responded that in my case, the more expensive unit would not provide me any additional benefit! There aren't enough businesses out there with that kind of genuine honesty! With the decision made, AZ was able to offer a $1000 instant rebate from Lennox and communicating directly with a lender he secured me 0% financing! We scheduled the installation, and they detailed what to expect. On day one of installation, AZ and their professional crew showed up (ON TIME) immediately set to work placing protective covering over my floors. Throughout the day, I had conversations with each person on the crew and found all of them to genuinely concerned with their personal quality of work and my satisfaction. (Additionally, I found them to be friendly, responsible people). The entire two-day installation went exactly as they described, with one pleasing exception. Installation was completed 6 hours ahead of schedule! AZ and the team are the epitome of Customer Service! In my 25 years of home ownership of 4 different homes, I have NEVER felt so comfortable with my decision of who to perform the work. Nor have I ever been so pleased with the whole experience and the final result. If AZ Air Conditioning does it, I will never allow anyone else in my home to do it. Best regards

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Artie S.

Joined 1 year ago

Next 14 Years. Over the last 14 years I have had maintenance agreements on my heating and air conditioning system and have used several of the top ranked/rated dealers in town. They all provided ok not wonderful service, some better than others. I have had an opportunity to observe them and their quality of work as they went through their hurried routine/checklist and were in and out in 10 minutes (a slight over exaggeration, but not by much). Without question, AZ Air Conditioning & Heating has outperformed them all. Their technician's knowledge of the unit, his methodical and thorough inspection of the system, actually taking things apart and “fingering” the parts, and performing various diagnostic tests instilled a great deal of confidence that I was getting my money's worth—speaking of which, they also were the most reasonably priced. The irony is that my system is brand new and quite honestly, all the tech really could have done and/or needed to do was a quick walk through, but he didn't…now that's what I call a true professional and honest professional service. I fully intend to be using all of their services for the NEXT 14 YEARS

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Kevin A.

Joined 1 year ago

AZ Saved the Day for my Mom. My mom had her furnace replaced last Wednesday by AZ Air Conditioning & Heating and although I have no other furnace-replacing experiences to compare it to, I'd say things went great. I was not present when the salesman recommended the furnace to my mom, but she did discuss all the specifics with me and after doing some research online, the furnace she got looks to be sized correctly for her house and she got a good price. I was around for the installation (which took about 6 hours!) because my mom had to work. The installers were really nice and explained what they were going to do and didn't seem to be bothered by some of my dumb questions. The work area looked like a small bomb had exploded after removal of the old system, but after the install was done, the area was left nice and clean. My mom came home just before the installers were done and went over the operation of the new thermostat they installed. Her new furnace has been running great for the last few days and my mom has expressed her happiness that everything went so well. An installation inspector came out a couple days after the installation to follow up with my mom to make sure everything was working well and he went over the thermostat operation again with her (she doesn't get along with technology, lol). So overall, AZ Air Conditioning & Heating did a great job and I'm glad my mom can keep warm for the rest of this winter.

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Sarah B.

Joined 1 year ago

Fresh to see a great company and people. My husband and I recently moved into the area and had problems with our furnace it was not working, I called the company on the furnace sticker around 10:00am, they said were short two sevice people but could be there around 6:30pm that night and it would be an extra $100, they never showed up. I called my neighbor she gave me AZ Air Conditioning & Heating's number. I called, spoke to customer service and they had a service man here by 8:00am. He got us running. Suggested getting a new furnace, this one was 19 yrs old with other issues. So the next day I called and they setup an appointment for a salesman to come out that day. I also had two other large companies come out the following day. AZ Air Conditioning & Heating had the best presentation and had many options the other companies did not speak about, tax breaks, Nor financing. I called AZ Air Conditioning & Heating and they had the unit in by the end of the next day. I still remember what AZ Air Conditioning & Heating said to me, please call if you have any issues, we will not allow any of our existing and new customers go without heat. It was a positive statement. I highly recommend them.

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Matt H.

Joined 1 year ago

So Happy to be warm again!. So Happy to be warm again! AZ Air Conditioning & Heating is by far the very best heating and air conditioning company around! My 18 year old furnace finally gave up on me the other day, so I called my son who had just had his furnace and air conditioning system replaced by AZ Air Conditioning & Heating a few months ago. He told me to call AZ Air Conditioning & Heating because he thought they did such a great job for him. I was so pleased by the response time as well as the friendly professional service I received. I was sure the old furnace needed to be replaced. When the service person came up stairs and told me he was going to his truck for a part and should have me up and running in a few minutes, I was floored! He made the repair and told me about their preventive maintenance program that I quickly signed up for I could not be happier. I had already figured in my mind that I was going to have to get a new furnace and was so worried about how I was going to pay for it, I was almost sick. We need more companies like this around. I will be recommending AZ Air Conditioning & Heating to all my friends!

Doesn't Recommend

Matt D.

Joined 1 year ago

Done with this idiots!. We called AZ. We are now done with this horrible company.

I called and scheduled an appointment for the following week. I went out with my young son, leaving our cleaning lady with limited English proficiency home. In my absence, someone from TB dispatch called and left a voice mail that "Technician is on his way to my house." What's the point of having a dispatcher that doesn't know when your appointment is, and sends someone when you're not home. My very naive cleaning lady let technician into my house...this is also very alarming, but a story for another day.

Technician leaves an invoice stating that he couldn't find any problems, and for me to call if I want further follow-up. When I get home to the invoice and the voice mail, I can't believe the stupidity of this company.

I call them, they ask for my name and address, and then my name again. It's funny to me that they ask for my name twice but will enter my house without asking for me at the door. They are sorry for the confusion, and ask if I want someone to come out again today. Seriously? I'm sorry I called on such a slow work day for AZ. They certainly decide when they want to show up, disregarding the scheduled appointment. I just love having an unsupervised worker in my home, too.

Did I mention that they were coming to fix an outdoor hose that they "fixed last summer" and is still leaking, and good ole technician couldn't figure that out? Done.

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Andrea S.

Joined 1 year ago

AZ Air Conditioning & Heating has been wonderful!. AZ Air Conditioning & Heating is Courteous, friendly and efficient.

My technician was very friendly helping me get our furnace installed. Best of all, they made me feel like a real person and not just another number.

I was asked if I had any other concerns or issues that I would like looked into and then got right to work! I also really like their annual maintenance plan. I'm always contacted with a reminder call to schedule my summer and winter inspections which has been a big help to me and saved me money as my heating and cooling system is assured of always running at peak proficiency.

AZ Air Conditioning & Heating has been wonderful!

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Michael F.

Joined 1 year ago

So Happy. I am happy I went with AZ Air Conditioning & Heating for my project. In January 2011 I had them install a new furnace w/thermostat in my 2nd story bedroom at a cost much less than the other prices I received that were over $3100. They had to run new lines because I had an older, gas heater in there previously. All winter before my new system I was getting air in the radiator and bled it every few days. I thought it was just because it was a old system and the air would work itself out. By the winter of 2010, I finally figured out it was a problem with the system. It turned out I had a very rare, very stubborn problem with air in my system. Over the year my new system was great. It running very smoothly and I have no problems with the system. . According to AZ Air Conditioning & Heating, "We believe you should have a working system when you choose us." They stuck to their promise and for this, because I'm not aware of any other company that would great customer service without any additional charges with the follow up they have done. They made extra follow-up phone calls and emails. AZ Air Conditioning & Heating administrative assistants, were very helpful on that end and very responsive and helpful on my questions. I did some research and it was helpful so I thought a true review was needed which is why I'd recommend them to others

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Charles H.

Joined 1 year ago

Totally Impressed. I was totally impressed with the integrity, professionalism and product quality offered by AZ Air Conditioning & Heating. When their sales rep visited us the first time, he listened intently, asking pertinent questions along the way. We were looking to replace our whole system - furnace, air conditioner, and humidifier. When he made his proposal on his second visit, he actually suggested we wait a few more years before replacing everything. However, I wanted to go ahead anyway because our system was already 10 years old, and was having a few minor problems. He had recommended a highly efficient system, which was what I was looking for. Their proposal looked good, and the price was reasonable, so I had them replace everything. The installation team was very professional and friendly. However, after the installation was completed, I felt the Heater, which was maybe a little too efficient, made more noise than I was comfortable with. It was only an issue because our TV room is right next to the furnace room. The installation guys called the sales rep immediately, and he was there within 15 minutes. He agreed that the noise could be an issue, and was very accommodating. The next morning, the heater was replaced. No hassle whatsoever. The whole process was very smooth and totally customer oriented. I could tell that this is a company that is indeed very customer oriented, unlike a lot of other contractors I've worked with in the past. This is my sixth house, and I have replaced five heating and air conditioning systems in the past. AZ Air Conditioning & Heating provided the best experience I have had in this regard, and I would not hesitate to recommend them to my friends and family, as well as anyone who is reading this review

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Kirk H.

Joined 1 year ago

Customers Come First. Valued Customers we here at AZ Air Conditioning and Heating Value our customers and we would never put up with any bad treatment to our customers.Customer with any problem to contact us at 818-782-7777 ext 120 or contact BBB so we can address any issues for and with you. We strive to make sure all our customer are happy. Our Investigation to some Internet defamation of character (Slander) since Nov 2011 is almost complete we have found info of the unethical company who is behind these postings and we are taking the proper legal action moving forward.