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04/10/12
Next 14 Years
by ArtieSUD29
Over the last 14 years I have had maintenance agreements on my heating and air conditioning system and have used several of the top ranked/rated dealers in town. They all provided ok not wonderful service, some better than others. I have had an opportunity to observe them and their quality of work as they went through their hurried routine/checklist and were in and out in 10 minutes (a slight over exaggeration, but not by much). Without question, AZ Air Conditioning & Heating has outperformed them all. Their technician's knowledge of the unit, his methodical and thorough inspection of the system, actually taking things apart and “fingering” the parts, and performing various diagnostic tests instilled a great deal of confidence that I was getting my money's worth—speaking of which, they also were the most reasonably priced. The irony is that my system is brand new and quite honestly, all the tech really could have done and/or needed to do was a quick walk through, but he didn't…now that's what I call a true professional and honest professional service. I fully intend to be using all of their services for the NEXT 14 YEARS
04/05/12
AZ Saved the Day for my Mom
by Kamon
My mom had her furnace replaced last Wednesday by AZ Air Conditioning & Heating and although I have no other furnace-replacing experiences to compare it to, I'd say things went great. I was not present when the salesman recommended the furnace to my mom, but she did discuss all the specifics with me and after doing some research online, the furnace she got looks to be sized correctly for her house and she got a good price. I was around for the installation (which took about 6 hours!) because my mom had to work. The installers were really nice and explained what they were going to do and didn't seem to be bothered by some of my dumb questions. The work area looked like a small bomb had exploded after removal of the old system, but after the install was done, the area was left nice and clean. My mom came home just before the installers were done and went over the operation of the new thermostat they installed. Her new furnace has been running great for the last few days and my mom has expressed her happiness that everything went so well. An installation inspector came out a couple days after the installation to follow up with my mom to make sure everything was working well and he went over the thermostat operation again with her (she doesn't get along with technology, lol). So overall, AZ Air Conditioning & Heating did a great job and I'm glad my mom can keep warm for the rest of this winter.
04/03/12
Fresh to see a great company and people
by Beckermints
My husband and I recently moved into the area and had problems with our furnace it was not working, I called the company on the furnace sticker around 10:00am, they said were short two sevice people but could be there around 6:30pm that night and it would be an extra $100, they never showed up. I called my neighbor she gave me AZ Air Conditioning & Heating's number. I called, spoke to customer service and they had a service man here by 8:00am. He got us running. Suggested getting a new furnace, this one was 19 yrs old with other issues. So the next day I called and they setup an appointment for a salesman to come out that day. I also had two other large companies come out the following day. AZ Air Conditioning & Heating had the best presentation and had many options the other companies did not speak about, tax breaks, Nor financing. I called AZ Air Conditioning & Heating and they had the unit in by the end of the next day. I still remember what AZ Air Conditioning & Heating said to me, please call if you have any issues, we will not allow any of our existing and new customers go without heat. It was a positive statement. I highly recommend them.
03/19/12
So Happy to be warm again!
by Matt Hull
So Happy to be warm again! AZ Air Conditioning & Heating is by far the very best heating and air conditioning company around! My 18 year old furnace finally gave up on me the other day, so I called my son who had just had his furnace and air conditioning system replaced by AZ Air Conditioning & Heating a few months ago. He told me to call AZ Air Conditioning & Heating because he thought they did such a great job for him. I was so pleased by the response time as well as the friendly professional service I received. I was sure the old furnace needed to be replaced. When the service person came up stairs and told me he was going to his truck for a part and should have me up and running in a few minutes, I was floored! He made the repair and told me about their preventive maintenance program that I quickly signed up for I could not be happier. I had already figured in my mind that I was going to have to get a new furnace and was so worried about how I was going to pay for it, I was almost sick. We need more companies like this around. I will be recommending AZ Air Conditioning & Heating to all my friends!
03/06/12
Done with this idiots!
by Matt Daniel
We called AZ. We are now done with this horrible company.
I called and scheduled an appointment for the following week. I went out with my young son, leaving our cleaning lady with limited English proficiency home. In my absence, someone from TB dispatch called and left a voice mail that "Technician is on his way to my house." What's the point of having a dispatcher that doesn't know when your appointment is, and sends someone when you're not home. My very naive cleaning lady let technician into my house...this is also very alarming, but a story for another day.
Technician leaves an invoice stating that he couldn't find any problems, and for me to call if I want further follow-up. When I get home to the invoice and the voice mail, I can't believe the stupidity of this company.
I call them, they ask for my name and address, and then my name again. It's funny to me that they ask for my name twice but will enter my house without asking for me at the door. They are sorry for the confusion, and ask if I want someone to come out again today. Seriously? I'm sorry I called on such a slow work day for AZ. They certainly decide when they want to show up, disregarding the scheduled appointment. I just love having an unsupervised worker in my home, too.
Did I mention that they were coming to fix an outdoor hose that they "fixed last summer" and is still leaking, and good ole technician couldn't figure that out? Done.
