10514 National Blvd, Los Angeles, CA | Directions 9003434.029536 -118.413310
Neighborhoods: Palms, West LA
So grateful to John Carroll at No Problem Mac for solving my Mac problems with ease. He also returns my calls asap- even on the weekends when he has been out of town, and another time when I called with email problem late on a Sunday night. Can't recommend him highly enough!
ALWAYS and I mean always No Problem Mac saves the day. I have been to the Genius Bar, and may I say, for all the IQ supposedly stacked behind the counter...John of No Problem Mac is the man I'd put my money on every time. I never write reviews, but I felt I had to this time as I am so utterly grateful that once again John fixed my Mac in abut an hour when I'd been told that it would cost close to a $1,000 and my Mac would have to be sent away for over a week. He goes where geniuses dare to tread. I so appreciate that he gives so much time, expertise and care to his work that you know you are getting the best deal. He has helped me so much over the months and even long distance by phone. He is patient, generous and has the ability to explain with great clarity what the problem is and why he is doing what he is doing. And the thing I most appreciate about John, next to being able to finally use my imovie and the evil icloud as well as relearn how to backup my files properly etc...is that I trust him. Because I am so challenged, to put it mildly, regarding computers, I know I am lucky to have found No Problem Mac. I can tell you from my experience, and that of friend's who have used No Problem Mac as well, that John is honest and will always go the extra mile for you and your Mac.
Up late last night like other millions of people around the globe who were hoping to capture the elite and imagined elusive bird known as iPhone 5 before anyone else did. About to go to bed in defeat until I read some tips and clues recommended by No Problem Mac. He saved the day and within moments I had my confimation e-mail that I had captured my prize. THANK YOU Mr. Mac (aka John)! I highly recommend all apple product fans and those with less than perfect tech skills as well as those in need of amazing precision and knowledge to check out this gorgeous and information packed site. I am a fan and a satisfied customer!!!
My husband has suffered for YEARS with chronic address book and calendar problems. Duplicate, triplicate, quadruplicate entries across multiple Apple devices.
So much frustration...until now.
Dr. John made a house call and in three hours had my husband's devices up and running and synched correctly.
Happy husband = happier wife.
Every computer place I call has a "diagnostic fee." That's before they even attempt to fix anything. I found No Problem Mac on Craig's List.
John answered a lot of my questions on the phone completely free of charge. I decided to have him come out to my house because my "Mobile Me" had stopped syncing and I felt like I finally needed to upgrade to Snow Leopard. He fixed the syncing problem and completed the upgrade on both my Macs within 2 hours. I like the fact that I could ask whatever questions i needed to and he was happy to answer them. I had him stay back an extra hour to go through some iPhoto and iTunes questions.
Overall, he's extremely knowledgeable and competent and is able to explain it in plain English. He's also patient which I find important when you're trying to pick up new stuff. Like a good car mechanic, you stick with them and recommend them to your friends.
Fast, professional AND nice!
I try to avoid driving in Los Angeles as much as possible. So when I was having some problems with my Macbook, I looked around for someone who could come to me -- why not? Anyway, John answered the phone, I think he's the owner. He was very nice and heard me out to see if maybe it was something he could just tell me how to fix over the phone -- alas it was a little above my paygrade and so we set up a time for the next day for him to come out. He quickly diagnosed and set about getting me back up and running. I had the dreaded folder with the ? screen and was terrified i'd lost everything. I hadn't. John got me back up and running. Since I still had some time on the clock I got him working on my wireless setup. He got me sorted out. I'd been wanting a way to stream music to speakers around the house and and he recommended a couple products and is coming out at the end of the week to set that up. There are lots of things that I can do, but when it comes to macs, as cliche as it sounds, I leave it to the experts. why waste hours poking around in the dark so to speak when you can just get the job done right. John's a great guy and I highly recommend him. Give him a call, you see immediately what I'm talking about. Oh, I also got on his mailing list -- so every week or so I get an email with basic tips and things like the most recent one with shortcuts to search google more efficiently. i thought i was a master, but there were a bunch i'd never heard of. very helpful reference material. okay, that's all.
They saved my life – This Apple/ Mac service was instrumental in saving me time. Making the jump from PC to Mac, John helped me transfer thousands of graphic files without a single hiccup. The move was inexpensive and painless.
Awesome Company and Service! – I would recommend this company to anyone. John explains things so clearly and simply, and fixed my problem right away. He came to my house and was professional and great. You don't have to worry if you call his company for help!
It's Not My Fault! – John Carroll of No Problem Mac had me repeating this mantra in No Time! His assurance I am not to blame for computer issues gone wonky fits right in with all the other great qualities he has as a “teacher”- super competent, quick thinking, tenacious, reliable, humorous and non-judgmental.
John clearly cares and is passionate about what he’s doing. He has also quickly responded to my 911 calls between visits and generously helped me solved matters, quickly and miraculously over the phone. On the rare occasion he has not had the answer, he researched issue and got right back to me.
I could not ask for a better person to assist me along the exciting/frustrating/still flawed Mac technology path than Mr. Carroll. Even when I ask cryptic, “kindergarten level” questions, he gets it and then gets right to the root of things.
I‘m the novice Mac user who loves acquiring all things Apple: i- Phone, Pad, and Mac, then becomes completely befuddled about how to “keep it all together”. This especially the case with my photo snapping habit, hence over 10,000 amassed images. Enter iCloud, and things got really cloudy. Not to mention all sorts of troubled tendrils, including unrecognized passwords (not my fault; it was Mac’s), jittery videos (not my fault, a Mac bug), and on and on.
John came highly recommended by a friend, and it is abundantly clear why!
My Mac is SO much more awesome now! – Before John got his hands on my Mac, it was mind-crushingly slow.
John recommended a RAM upgrade, checked out my computer's specs and sent me a specific link directing me to where I could buy the exact correct RAM for my model of computer.
He then installed the RAM for me, upgraded the operating system and performed other seemingly magical rites which resulted in reclaiming about 40+GBs worth of hard drive space, and generally making my mac run like new again!
He made further recommendations of ways I can keep things running smoothly and installed a couple of handy apps to help me do this.
In short, I love my computer again and it's all thanks to John!!
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