Cerritos >Auto Dealers > Norm Reeves Honda Superstore
18500 Studebaker Rd, Cerritos, CA | Directions 9070333.863071 -118.099400
Mon-Fri: 8:30am - 10:00pm
Sat: 8:30am - 10:00pm
Sun: 9:00am - 9:00pm
I hate buying a car and going through the whole process. We visited couple of dealerships and had an idea what I wanted to pay for the car. I visit Normreeves and ask to be helped by Internet Manager. I told the gentleman that we have few prices already and see what you can do for us. This gentleman was not only kind, courteous but was very straightforward. He showed and explained all the features thoroughly and took his time .The other dealership didn't bother showing us the car and they said they can get it from another store and gave us the price and the boot by saying call us when you are ready. Mr Adil Khan not only beat both offers but didn't pressure us at all. He explained all our available options in detail and they had the color that we wanted. This place was very busy on a saturday I was surprised they had that many people unlike other dealerships. We were extremely happy and relieved that they didn't pressure us at all even the fiance guy was very nice and he helped us with the alarm. We will definitely recommend friends and family to this dealership because they made it very easy for us and didn't play any games.
I had a great experience purchasing my used Fit at Norm Reeves Honda in Cerritos. The wide variety of vehicles to choose from allowed me to find the car that fit my needs and personality, while the knowledgeable sales team gave me the information and time I needed to choose the right Honda. They take care of you at Norm Reeves, and I still take my car in to get serviced here.
Highly recommended! Never before have I had such a pleasurable experience buying a car. The sales representatives were pleasant and incredibly helpful, the prices were phenomenal, and I left very happily with my new Honda Fit. If you are looking for a car I strongly recommend stopping by this dealership.
I am amazed some people have a hard time with this dealership. I get a new car there every 2 or 3 years. They always have what I want in their huge inventory and their prices are always competitive. The finance guys are aggressive and will try to sell you things you might or might not need. I know what I want and I buy it. They take care of me efficiently and I am on my way. Great place to buy a new Honda.
Do not go to this Honda dealership. Especially do not trust Avery Richey, the finance manager. He added an item to our contract that we didn't agree to.
When we were dealing with the sales man, Ishan, he gave us the price of the vehicle (out the door). We had a check on hand from our bank, but it was short, so we called our bank to send us a new check in the amount that Ishan gave us.
We then headed to the Finance Department, and Avery started offering us an anti-theft security system and extended warranty. We NEVER said yes to any of these offers. He tried to get us to finance with Honda, but we said we're keeping our financing with our bank. We had to sign papers as if we were financing with Honda, since were are doing an option contract (we are still waiting for the new check from the bank). A few days later we received our check from the bank, so we took it to Honda, and it was short. We then realized that even though we DID NOT say yes to any of the offers Avery mentioned, he still added the anti-theft security system. We told Sal, one of the other finance guys, to just remove the security system because we never wanted it in the first place. And of course he said they can't do that. All they did was add some computer chip to the car and they can't remove it? Full of crap!!!!!
Never ever coming back to this Honda again.
Stay far away from this dealership! Norm Reeve's Honda needs to rethink some of their business practices. Although we had a great experience with our salesperson, working with the finance department was a whole different story. The misrepresentation and manipulation is abominable! Be wary of the slick representations the finance manager makes on the great savings you will receive on your car insurance premium by purchasing their car alarm. We bought a 2012 Honda Civic, which comes standard with a passive anti-theft device - the Immobilizer Theft-Deterrent System. It is an ignition defeat, which already qualifies the car for the anti-theft device discount offered by insurance companies. You will receive $0 savings as a result of purchasing the car alarm, contrary to the 8% - 16% savings the finance manager promotes. The misrepresentation is further compounded by the fact that the finance department promotes anti-theft discounts as a percent savings of your total auto insurance premium, when in actuality anti-theft discounts are only a percent savings of the COMPREHENSIVE portion of your premium. HUGE difference!!!
Secondly, the finance manager will try to sell you on the great value of the gap insurance plan they offer at $750 (for 2012 Honda Civic - may be different for other models.) Gap insurance is sold by a number of automobile insurance companies. For example, we found gap insurance for $16/yr as part of our premium through Mercury Insurance on the new Civic we purchased. Realistically, gap insurance will be needed for no more than 3 years on our car. So, we will be paying about $48 instead of being gouged $750. SEVEN HUNDRED FIFTY DOLLARS!!! Ridiculous.
There is a way to sell your products and still make a profit, without making misrepresentations and gouging the customer. You end up losing more money in the long run. Word of mouth is the most powerful advertisement for businesses, and you have just lost ours. Due to the experience we had with the finance department, we will not do business again with Norm Reeve's Honda and we will not be recommending this business to family or friends.
Helpful and Professional!! – The service that I got in that store was phenomenal. Ray Tabatabai gave me great suggestions that stayed within my budget and also fit what I described that I wanted. At the end I got a honda civic and I am happy with it. I am very grateful with Ray and I would recommend him to anyone.
Thank you for taking the time to share this great feedback. The whole Norm Reeves Honda team strives to give our customers the most personalized and pleasant experience. We appreciate you noticing our efforts and we look forward to seeing you in the future. Please be sure to follow us on Twitter and Facebook as we have exclusive specials for our followers.
Brad Mugg - General Manager
Great new car buying experience at Norm Reeves Honda – Went to buy a new 2012 Honda Civic Ex sedan. Got an internet price from Mark Nelson, and everything went just great. The 2012 model has only been out a couple of weeks, so the best price I could get was "good" -- no reason to cut me too good a deal for their brand new model. Even so, we still got a price below MSRP for a new model that just came out that month (same as the Costco price I was given during my car shopping).
As it turned out, the car we were buying was sold while we were filling out the paperwork, and the other one they had in the same color/model had a dealer package added on. YET, they sold me the other one with the extra package for the same price! Now that is great customer service! Mark Nelson was great to work with, as was the finance guy, Gary Curry (no hard selling, and a really great financing rate). A very pleasant experience indeed.
Thank you so much for your kind words! Here at Norm Reeves Honda we are always thrilled to hear back from a happy customer! Mark and Gary is certainly assets to our team! They will both be glad to know you were appreciative of the service they provided. If there is anything else we can do for you int he future please just let us know! Also, be sure to follow our store on Facebook and Twitter for great monthly specials!
Brad Mugg - General Manager
The Best Car Buying Experience – Absolutely the best car buying experience I've ever had. I will definitely return to Norm Reeves Honda Cerritos to purchase my next vehicle. You will BE satisfied with the service and ease of purchasing a car.
Thank you so much for taking the time to share the great experience you had about Norm Reeves Honda. We hold our customer service at an utmost standard, and we're pleased that you took notice of that. We hope that you are enjoying your purchase, and please do not hesitate to contact us. Also, be sure to check out our Facebook and Twitter pages to see our most recent news and special offers exclusive to our fans/followers!
Brad Mugg - General Manager
NORM REEVE'S HONDA SUPERSTORE CERRITOS – WE HAD A GREAT EXPERIENCE AT NORM REEVES HONDA SUPERSTORE IN CERRITOS. LINDA LY WAS THE BEST OF THE BEST. SHE MADE THE ENTIRE EXPERIECE SO EASY. I WOULD RECCOMMEND ANYONE LOOKING FOR A CAR TO GO IN AND TALK WITH HER. SHE WAS WONDERFUL,
THANK YOU SO MUCH AGAIN LINDA!
Thank you for sharing this excellent experience! We appreciate you taking the time to share this experience and if there is anything else we can do for you, just contact us or stop in. Also, visit us on Facebook and Twitter as we have many specials going on exclusively for our followers!
Brad Mugg - General Manager
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