Roman Shades By Ray

11/11/09

Old school, meticulous quality

by welr8n at Citysearch

This is a wonderful place with courteous, old-world service and meticulous attention to detail. They really know their subject and have clearly had a huge amount of experience. It's not cheap but if you want cheap and cheerful you should go elsewhere. They understand the individual customer's needs and have a painstaking hand-finished service. Our requirements were very complex and they had a quick grasp of what we needed and executed it perfectly.

11/07/09

NiGHTMARE!!!

by lynnie HG at Citysearch

Whatever you do go somewhere else! I’ve never dealt with a more unpleasant company. They insist on 100% payment upfront and then proceed to mess up one thing after another and not take responsibility for their mistakes. They basically ignored what I ordered and gave me the wrong hardware. The installation was a mess. They used mismatched brackets and hung the curtains at different heights! When I tried to get them to fix any of the problems, I was met with utter rudeness and attitude. They have absolutely no customer service at all whatsoever. The whole process was a nightmare. I can’t even explain how frustrating these people are and what a terrible job they did. Do not use them!

• Pros: none
• Cons: worst customer service imaginable & terrible work