Horrible customer service - do not rent from them.
From the time we booked our event with them there has been nothing but rude behavior. As the customer, I would like at least a little respect and I got none of that. They had lack of flexibility (last minute changes due to a death), lack of answer to pick-up times, lack of organization. I will never rent from them again.
Don't let the look of their office fool you--they throw one heck of a party.. In Short Hillcrest Party Rentals cares little about appearance but is big on performance. The ragtag look of their small office and showroom belies their ability to throw together a first-rate shindig. The folks at Hillcrest are genuinely friendly and helpful individuals, and they care just as much about making your party a success as pushing the high profit-margin china. In an age of megacorporations and waiting on hold for an hour, their personalized customer service is a refreshing change.