recommend body shop, never terrible customer service, worst turnaround, terrible turn, never terrible quality, very poor job, more beautiful mercedes
They did a great job fixing my BMW! I really can't understand the negative reviews. I found them to be courteous and helpful, and their work was immaculate. This is one of the shops Mercury Insurance routinely sends it's insured drivers to. I hope I won't need their services again, but if I do, I'll definitely go back.
Upfront and to the Point. This is an excellent body shop - you can tell from the minute you walk in that they do good work on all of their vehicles. They did a great job fixing my Subaru. They seemed both honest and straightforward, and I appreciated how transparent they were about exactly how much the parts and labor would cost. Very satisfied with the repairs and will keep them in mind should i need use them once more.
got my baby back. At first I was reluctant to have my car repaired by this bodyshop. I ALMOST allowed myself to be swayed by the reviews, but seeing they are certified by BMW USA and my dealer I went ahead and dropped my car off. i was told it would take about 2 weeks for repairs and contrary to what I have read, I got it back in that time. Car looks great!!!! No problems for me. Thank you for your great help Paulees! Entrusted them with the job and they got it done.
What a relief. Customer service is ok...the girls in the front are somewhat welcoming...They kept my car for about a week and a half and looks brillant. There was a slight increase in the orignal estimate but was given the heads up beforehand and no surprises....Hope I don't have a reason to return but if I do...I would go back.
Not as bad as made out to be. When I first entered the office was very chic and clean. Stark difference from previous repair shops i been to. Clean not dirty. Personable staff for the most part and the guy who handled my file was very patient in going through every detail done to my C350. My dealership recommended them to me as their choice body shop and when i got my car back I understand why.
I was hit from behind in my barely two week old M6 and was frustrated with the whole situation of the young kid who hit my car and insisted i take my car here and have him pay for the repairs.
Once I got my car back I was very pleased with the work they did on it. The service writer who looked at my car assured me the work would be done to BMW requirements. They did just that and if I ever need work done on my car again, which I hope I dont, but if so I would take it to them again.
Paulee. Incompetent and questionable workmenship at best, then you should go to Paulee. If you want to save yourself time and money, then there are many body shops in Los Angeles that will welcome your business.
Worst experience ever!!! Stay away!.
I got my car reparied their spent $2800! they did a very POOR JOB ON THE PAINT JOB, now i have a yellow SPOTS ALL OVER THE CAR and they refuse to FIX IT.
I spoke to Rodney the manager, and he says "I can't help you".....
The manager can't help repair their mistake, but maybe i can help consumers not make the mistake of using these guys.
Never mind the terrible customer service, THE QUALITY OF WORK THEY DO IT POOR!!!
Under their so called "new owners" Paule Body is now a Chup shop scammer opperation, All the positive reviews you see on here are all fake. Good luck,
Search for a corporate type body shop, you'll get better, honest, service there.
User Rating: 4 out of 5 stars
by sean alexander2009 08/25/2009
I normaly don't write reviews....however when I view these comments about paulee body shop, I felt it was neccessary to write about my experience. I was in a major accident back in may of 2009. I was reffered to paulee body shop by my MBZ dealer. I got my car back after 6 weeks and I have to say they did an amazing job. My car looks and drives like new. Now I don't know anything about the body shop repair...but I can say I found out that paulee has been there for almost "60" years, and they are the factory authorized MBZ body shop as well as prefferd shop of my MBZ dealer...so, they must be doing something right!!!
Liars. The may do good work, that remains to be seen, if i ever get my car back. I call when my car is promised and it keeps getting pushed off a week. Insurance has stopped paying for a rental and i am stuck with nothing. They build new cars twice as fast as minor damage repairs at this shop. Avoid.
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