Crestview Service

Doesn't Recommend

J J L A

Joined 3 years ago

Worst attitude and service possible!. Worst attitude and service possible!

The arrogance and stress must have come from having plenty of customers, it's always busy there. When I dropped by the previous morning, they told me that if I wanted my car back in the same day I should come at 7 AM, so I did. My mechanic was supposed to be Big Steve, but he wasn't in the office when I came in. So Little Steve (probably the owner) started taking notes while I gave him all the problems I noticed and recent works done on my car. When Big Steve came in and started taking over, I asked him if I needed to retell everything to him, he said yes. After this, he asked me, despite the oil change was just done less than 3 months ago and 800 miles to go until it's due, whether I wanted to do another oil change today, I hesitated. But I have learned from other reviews here that I really can trust these mechanics here, so I asked him, "what do you recommend?" Then the most bizarre thing happened.

Little Steve took a break from his dispute about a credit card charge over the phone, interrupted us and told me that I was taking too much of their time. When I raised my eyebrows by this, a lady customer also at the shop told me to just leave my car to them and they will take care of it. Take care of what? If I have been coming to this shop for years, I may do that, but this is the 2nd time I took my car for a repair here. He went on to complain that I asked for a quote (he thought that I was shopping around), brought my 9 years old daughter in the office to wait for me by quietly reading a book the previous morning, and some of my car's recent repair wasn't done at his shop!

It was the most bizarre conversation I've ever had. It was so unprofessional and it was a humiliating experience!

There are many celebrity customer pictures on their wall, but I'm no celebrity and I don't expect to be treated like a celebrity either. But they didn't even show the most basic courtesy to a customer. I'm glad that this happened sooner rather than later before I waste more time and money in this place. You get what you pay for, it's my fault for going for their cheaper rate. But looking back, if you regard car mechanics as car doctors, would you have your car treated by someone who is not interested in the story of the patient?

If you don't want to be bullied by these mechanics, stay away from Crestview Service Center.

Recommends

George001

Joined 3 years ago

The Bestist mechanics. Los Angeles, CA Automotive - Los Angeles, CA Auto Parts & Accessories - Los Angeles, CA Tires - Los Angeles, CA Automotive Repair 02/05/10: 'The bestist mechanic in town'

I've been going to Crestview for many years and they are about as good as you can get. They take good care of my car deliver as promised and are pretty good about their actual costs vs. their estimates. My elderly parents tkke their super clean Caddy Seville there and Crestview changes the tail lights and headlamps on the spot for them and does not charge them for the work.

I am very happy that I have a mechanic to go to that I can trust.

Recommends

jim Piper

Joined 4 years ago

This place is great!. You can trust Steve and the folks at Crestview to maintain your vehicle at a fair price and with an honest assessment of the situation.

I've been a happy customer for 10 years. Before that I went to Dealers and various smaller shops. Crestview was the best.

Recommends

LaurianneGBC12

Joined 5 years ago

A Mechanic You Can Trust!. While driving along the other night, I nailed a pothole the size of a small child. This immediately flattened my tire and I was stuck on a donut for 2 days. While scanning CitySearch I found this Mechanic and called to see about a tire. On the phone they were beyond nice, and when I asked if it was ok to get just 1 new tire, they informed me that if all the others were fine, there's no need to get all new ones. (WOW! A repair shop that tells the truth!) Anyways, I got there and when they took the tire off we saw that the wheel was totally bent from the pothole. As I saw dollar signs, Steve said they would do what they could. I was skeptical, but went in and sat down to read my Tom Cruise Biography. About 20 minutes later they had fixed my tire, salvaging the wheel and all for a phenomenal price! The best part was when I got back to work and looked in the trunk to put the jack, wrench and donut away, I saw that they had already done all of that for me.

This is a full service auto shop and I will be telling EVERYONE about them. Thanks guys!