West Coast Chief Repair, Inc.

09/29/09

Home Waranties Are a Big Mistake

by FixItIn2012 at Citysearch

Where do I start? The first mistake I made was signing up for a home warranty with Total Protect Home Warranty through my mortgage company. One of the most dishonest companies I have ever dealt with! My oven was giving me some error messages. Called Total Protect. Had to call West Coach Chief Repair myself and pay them a $75 deductible. Had to wait while they ordered the part. They installed it, and then a week later, the SAME ERROR codes appeared. They did NOT honor their 90 days parts and 30 days labor guarantee and wanted to charge me an ADDITIONAL $75 for another part. So they MISDIAGNOSE the problem in the first place and then wanted to charge me twice to have it fixed. I said okay, call me back when the new part arrived. THEY NEVER CALLED BACK. I'm sure they figured out that they would not be reimpbursed by the Home Warranty company so they're comfortable with screwing their customer. NEVER AGAIN!

• Pros: I only lost $75 to them
• Cons: Dishonest, Misdiagnosed problem, Terrible Customer Service

08/28/09

2 for 2, reliable A/C repair company!

by ScottmE7 at Citysearch

One of our 5 ton A/C units broke down about a month ago and we had West Coast Chief come out to fix it. It was a complicated repair but they know what they’re doing – the unit was fixed in 2 days (required 3 trips). People at West Coast were also very understanding. The unit broke in the middle of a heat wave and they promptly dispatched their technician to fix it, so we didn’t have to wait for days, it was getting pretty close to 100 degrees inside.

Now, a month later, another heat wave comes around and our other 5 ton unit takes a dive. West Coast was here in under 3 hours and the unit was back up and running an hour later. Very professional outfit. Would gladly recommend and use again in the future. Semper Fi!

• Pros: Very professional and knowledgeable. Fair prices.
• Cons: None

08/04/09

Smart Repair Guy - Great Refrigerator Repair

by MichaelB at Citysearch

My whirlpool refrigerator was leaking, constantly running and making noise. Food inside the refrigerator portion was not keeping cool.

Tech came out - found a tare in the door gasket (rubber seal between the fridge and the door). Had a replacement part in his truck.

He replaced the gasket and gave us some tips on how to help keep the fridge cool during hot summers and showed us how to clean the condenser coils which helps with conserving electricity.

Can't complain about these guys.

• Pros: Tech Knew what he was talking about