431 S Fairfax Ave, Los Angeles, CA | Directions 9003634.069008 -118.361599
Neighborhoods: La Brea, Central LA
VERY BAD ONLINE SHIPPING EXPERIENCE – I have no problems with this samys store but i do have a big problem with the samys online store. I orderd binoculars that were $2000 for a customer on 11/23/2011 and when the salesperson asked for my name and address I gave them my business address and I specifically told them it was a business address. On Monday when I called the samys 1-800 to check the status of the order the salesperson I talked to said they would get back to me with a tracking number--well they never called back and I even called the 1-800 and left a message with their order status department and no one called me. I called tuesday 11/29 and after several tries got through to the salesperson I originally ordered through and they finally gave me the tracking number. When I called FEDEX to check I was informed that samys had sent the package fedex ground residential and that they also left the suite number off so fedex couldn't find our address and didn't deliver. Now the customer who ordered the $2000 binoculars is on a plane to korea and doesn't want to go through the trouble of having to pay for shipping to korea not to mention the tax he will have to pay once the $2000 binoculars reaches Korean Customs.
Camera Shop for a specific market – This camera shop is cater to "A" class people. If you were minority like me you will be less important to them. You will be the last priority or they're just don't talk to you at all. The way they stare at me makes me uncomfortable. They don't even smile or greet you. I'm not racist towards white people. I'm just saying is the way they treat other race/class.
I think this people were not train how to be "wholesome" to other race.
They have the best deals and equipment here. The only problem is this "people" working at the counter. Makes me sad.
There's one good camera shop in hollywood called "Simon's Camera". Great stuff. They will treat you equal and valuable customer.
Excellent customer service – I wanted to thank Samy's Camera and especially Rod in mail order for his excellent customer service. My husband and I are leaving for a trip to Hawaii and wanted an underwater camera, the Panasonic Lumix TS3. After trying the usual places, I contacted you - not only did you have the camera in stock but Rod was able to expedite the order and it arrived the last Friday as promised. When I need or want something new, I will now look to you guys first. Thanks again!
Great customer service – Pasqual was great! He was helpful and provided excellent service. They have very good prices here and the attention they give to individual customers is great.
Love this place – I love this place, they always have excellent service here. I feel like a kid in a candy store whenever I come here! I don't live really close but when I am in the area, Samy's is always on my list of stops.
Helpful and patient staff – Ian was super helpful and extremely patient. He knew a lot about the type of camera I was looking for so that was really helpful. He walked me through the store showing me a few things that I should consider and I left the store with a new SLR camera.
Awesome store – The store is awesome! It's big and there's lots to look at. I could probably spend half a day just looking at the cameras they sell. I just got back into photography and I'll come here at least every other weekend just to look around. They always have excellent service here and really great deals.
Great Customer Service – Kim was very helpful and informative. I love how you guys always have what I need to take pictures and videos. Repeat customer !
friendly staff – great service! i got all my answers! thank you Samy's!
Just excellent service. Alicia was very informative. Incredibly helpful and fast. Keep up the good work.
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