(323) 936-1515
100 N LA Brea Ave
Los Angeles,
CA
90036
34.0737
-118.3439
Neighborhoods: Greater Wilshire / Hancock Park, Central LA
What People Are Saying About Custom Auto Craft
The Editor
Contributor
Citysearch
Los Angeles auto shop troubleshoots mechanical problems, repairs accident damage, and revamps with paint work and interior restoration.
03/21/09
PLEASE, SIMPLY A WASTE OF TIME and People
by JOKER8Ball
There wasn't an option on here that allowed me to give the company ZERO stars. Which is odd. But for this company, giving them a star is extremely generous. I went in for a quote last weekend and I had to park my car right across the door of the building because there were so many cars in the lot that needed work. As i walked into the building, there was an argument going on that was escalating between two people. Im guessing that it was a customer that wasn't satisfied with their work. I had read the reviews on here but I figured that maybe things change, but they had not. My quote took 2 minutes from a guy that only took one picture of the damage and then immediately wanted my insurance information. I asked for paper work and the guy drew a blank. His phone rang and he had a 5 min long conversation with his "baby momma" (as he refferred to her several times) I was just amazed at how rude this was, so I left. As I drove away one the guys ran to my car and tapped the side of it to grab my attention. So i stopped and the guy asked me to come back in, and then offered a discount. So I did. We sat at the guys desk and he kept apoligizing, his phone rang again, and i waited again. When that was done, he wanted to show me some of their previous work that was on the company website. He clicked on the browser and first check his Facebook and Myspace accounts. And that where I just figured these were kids I was with. What a waste of time. I left and got the work done somewhere else. DONT waste your TIME HERE Thanks for providing these reviews Citysearch
- Pros: They didn't take long let you know they're lazy
- Cons: They're rude/unprofessional
03/12/09
This is priceless
by Masonking
Best place in Los angeles, clean friendly, quality is excellent, timely manner and very Customer Service oriented. You need to check it out to believe it. especially with there pick and delivery you cant beat it.
- Pros: Delivered as promised, and made you feel like your home
- Cons: none
10/03/08
WORST MISTAKE EVER!
by California333
Taking my car here was the worst mistake ever! I must admit that when I first read some of the reviews on here, I thought it seemed like a great place to take my car - i was dead WRONG! They ended up charging more than 30% over their estimate, took 1 week longer than they originally said it would take, and even after I picked up the car, it still had a major accident-related issue that they refused to fix!! The owner was completely RUDE and honestly - if you are a female - DO NOT go there alone. The shop workers stare, and one might even be balsy enough to comment on your legs like they did to me (I was dressed in a suit!). By far the worst service and results I have ever received. There are many other body shops in LA, i recommend this be a LAST resort.
- Pros: locatoin
- Cons: CUSTOMER, SERVICE, TIMELINESS, PRICE
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