Doesn't Recommend

BnBgal2009

Joined 4 years ago

"CANCELLED ROOM CHARGED ANYWAY!". After making a room reservation for out of business associates, we cancelled the reservation well in advance due to a change in plans. When we looked at our credit card bill, the room charge was reflected. Several attempts speaking w/ the desk attendant Marisol & the Manager Josef, they admitted the error, but never bothered to refund the money. They are disorganized and unprofessional. You cannot believe a word they say!"

Doesn't Recommend

melfucious

Joined 3 years ago

WORST HOTEL EVER!. This place was absolutely horrible. A cheap, chintzy remodel, they used pergo floors in the rooms, which makes for waking up way to early to the clickety clack of everyone's shoes coming and going. Cheap soaps/shampoos, etc. Something seemed strange as there was no hotel name on the generic keys, the key envelope was a small manilla envelope cut in half, and the do not disturb doorhanger has 'maid service requested' on the back of it, which makes for an easy mistake when a sleepy traveller places it on the doorknob, resulting in the maid walking in on me naked way too early in the morning. A complaint to the manager resulted in him saying he only cares what 'good customers' think(!) I am a business traveller, I know how to act and what to expect. When he refused to offer any kind of remuneration for my bad experience, I calmly told him that was a horrible policy, he threatened to call security on me. I took a photo on the way out, and he came at me like he was going to attack me, and threatened to do so. I should have called police on him. According to a clerk, this crazy man was they 'highest guy up' and they did not have owner's contact info.

Recommends

NinfaHayes

Joined 2 years ago

Thanks so much. Thank you very much for the enjoyable stay. Everyone was very friendly & kind. a real upscale experience for 2 folks from wyoming.