27520 Avenue Hopkins, Valencia, CA | Directions 9135534.428858 -118.570155
Payless Water came out to my property and told me that the water heater i had was a special unit and it had to be ordered. I asked if that meant i woud have to pay additional, Danny the service technician told me that I had the best coverage with Fidelity and they would cover everything and I would only have to pay the $55 deductible that night and he would come back with the water heater unit in the next couple days as soon as he got it. He also advised me to contact my home insurance and tell them i had no water and they would have to put me in a hotel.
Next day i received a call from my home warranty stating I would have to pay $376 additional for "modifications" I told them that it was never mentioned and that Danny told me there would be no additional charges. I called Payless Water and spoke to Josh the manager and he basically told me there was nothing he can do, so I asked for the General Manager and Gonzo called me back and told me the same thing as Josh-that he couldn't help me out that I would have to pay the $375 on top of the $1900 from my home warranty.
They didn't seem to care about what I needed and didn't try to do anything to work something out. They didn't care that Danny had misrepresented them and acted like it was my problem, They didn't even seem to consider what I was saying and that there was no way it was Danny's fault for not disclosing everything up front.
These guys will trick you, don't believe anything they say because they will try to rip you off the day of installation. Read their reviews online, they have negative reviews all over the place.
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