Pasadena >American Laser Skincare
good experience, rude staff, wonderful ashley, very insightful carole, rude manager, great service, bad american laser center
American Laser Center/American Laser Skin Care. This company has very low quality of customer service as well as their management. As of 12/08/2011, ALC(American Laser Center)has filed for bankruptcy protection. Please be careful if you are still going there to buy anything from this company.
DID NOT WORK! But nice staff.
I should have listend to my gut feeling about this place.
LEGAL DISCLAIMER: I am not a doctor or expert in this field. This is just my own personal opinion of the service I recieved.
Dermabration treatment: Wast of time and money. I could get a better exfoliation from an otc face scrub. No exaggeration here at all. What a joke, the machine blows Silica at you and is vacuumed up. All it did was leave dust on my face. No exfoliation at all. (and I had them turn it up full blast). Way too expensive. No refunds at all!
Laser treatment: Had this treatment for my face. No results at all. They said it was a "gauranty fix", Yeah right, I asked for a small refund because it did not work (they agreed it did not work) They said no. I pushed, they still said no way. Get it in writting next time. Go to a real dermatoligist not some spa laser center.
Great service!. I am very pleased with the service received, thanks to Bernadette D. She is the sweetest person and makes my experience a great one. After over a year of treatment, I just started to see some results. Keep up the good work Bernadette and hopefully I will get rid of it all. I recommend to try Bernadette because she is just a breath of fresh air!
Overall good experience..
I've been doing hair removal treatments since the year 2000 in different facilities and nothing has worked well for me until American Laser Centers. I have referred personal friends and I myself have signed up for new packages after happily completing other packages with them that I started in 2006.......This means I have experienced both the new and old management and seen the new laser technologies cycle through the door throughout the years. They are always getting new equipment and keeping up with the times.
Overall, I'm happy with the place. Electrolosis in other facilities never worked for me and was painful (I don't even know if anyone offers electrolosis anymore.....if they do then don't bother). A couple other laser facilities caused me to blister and burn. However, at American Laser Centers I've done full legs with great results (about 97% hair loss permanantly) and various other parts of the body with about 80% hair loss. My treatments would leave my skin a little pink for 1-2 hours and that is the only side effect.....the treatments were generally comfortable. Here's the thing, you can't judge your results until your package is over. You have to stick with it.
The only problem I had with the old management was the difficulty getting anyone to pick up the phone or answer my messages. With the new managment, my calls are always returned quickly if the phone is not picked up right away.
This place may be expensive but it is in their best interest to get you good and fast results. Places where you pay per treatment want you to keep coming back for treatments. American Laser Centers wants to get you results asap so you don't have to use their free warranty.......yes there is a warranty!
And.......I like the staff at American Laser Centers.....all are licensed nurses and all are professional, friendly, and working hard to get your hair to never come back.
Roxane Is Super Cool!!!. I signed up for service several months ago and have found the treatments to be very effective, and Roxane the girl who treats me each session is super cool and I look forward to seeing her again.
This place is a sham. I've been a client of American Laser Center for 2+ years and have seen none of the results they initially guaranteed. I am sick to think of the amount of money I've already spent and the money still owed, and I'm not even done. I am going to do whatever it takes to reclaim lost damages. Do not use them, they are only in it to make money, it does not work here, please find a reputable clinic.
WHATEVER YOU DO- DO NOT GO HERE! If only there was a 0 rating.. This place is AWFUL. I did a full cycle of Velasmooth (cellulite treatment) and laser hair removal. Completed all velasmooth with NO result (2K later). Friend bought whole body laser hair package 2 years ago and after 12 bikini sessions she still has the same amount of hair! She's spent 6k and endless hours for nothing. I went elsewhere and after 5 treatments I have no hair. I made the MISTAKE of purchasing a forearm package (prior to speaking with her) but will be looking to get a refund based on her experience and the fact that they charged me TWICE what I could have paid at a reputable company. Do your homework and find a place that has top notch lasers. They use IPL which is not the best for hair removal. This place is a joke. Plus, they've closed several of their LA locations and have a class action suit coming.
horrible horrible horrible.
I want to kick myself for not doing the research before hand. I agree that the positive comments sound like they were written by the staff. Im sorry but I have been researching on reviews of ALC all over the country and about 99% of them are 1 star. That is not a coincidence. I have had so much trouble with this place and for the amount of money we spent you would think they'd treat their customers with a little bit of respect. I signed up for velashape in a location where the manager told me that they would be getting the machine in a couple of weeks. I kept calling back to see if the machine had arrived until one of the staff told me that they had no idea when it was supposed to arrive. That was back in October of 2007, it is not August 2008 and they still dont have the machine. Basically I was lied to. Since I paid for the service I had to switch to another location further away from my house- and that took ages. I had to call 8 or 9 times for them to finally send my file over. It seems to me that transferring a patient's file to a different location is about one of the simplest tasks that a person can be asked to perform, but apparently it is too difficult or complex for the staff at alc.
I am so fed up with them I wish there was something I could do to get my money back, if anyone has advice, please let me know.
Bottom line- dont sign up for any treatments with ALC they are rude, incompetent, and money hungry. They dont care about you at all.
Much better now..... I was on here looking for a place to get my hair done and I saw American Laser pop up...I can't believe the mixed reviews although, as a patient, I can relate. I signed up at the Beverly Hills location 2 years ago and had the absolute worst experience. I could never get an appointment. Nobody ever answered the phone. The managers were always getting fired or quitting or something and there was always a different nurse treating me. It was really bad. I ended up changing to Pasadena. (That's one good thing I can say about the company is that it is really great that I could transfer my sessions to another location!) Anyway, my experiences at that location have been much better. They don't change staff and I always get the same nurse, Carole. It's just night and day from my experience in Beverly Hills. I'm very happy I transfered and I'm happy that all the people in Pasadena have been so nice to me and taken really good caer of me! I'm pleased with everything over all.
Very clean, and nice. I am giving 5 stars based on the experience I had with this company so far. My mom and I both won gift certificates at an event we attended and we decided to look into it. I do think the prices were high but I felt comfortable with everything and I'm excited. My mom went to the clinic in La Jolla and she said her experience was not that great but I've been treated nicely every time I've come to Pasadena. I hope the treatment I've received continues because so far, I have absolutely no complaints!
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