most knowledgeable vet, amazing recovery, most expensive place, compassionate staff, great place, good care, great vets
Um, I just want to say that there are a bunch of crazy people writing on here. All the staff at LFSAH are very nice, and the vets are good.
THIS PLACE SHOUDL BE SHUT DOWN!.
A tech named Gabriella just dragged my puppy across the floor right in front of me. I had to ask her to please stop and explained my pup was probably a little afraid because she shoved her fist in his face, made no attempt to connect with him and was totally cold. She still continued to drag him along the floor until I asked her to please pick him up.
This place has NO record of my husband or me bringing our puppy there. There are seven charges on our credit cards, yet the hospital has no record of any of those visits. Something strange is happening there.
They make you wait for 45 minutes to an hour inside a small, very hot room before you are seen.
I have given them my signed insurance claim forms and they have lost them, twice. They have not filed any claims since December 2011. They say they have now changed their policy and will not submit claims any longer because people were complaining (I cannot imagine why).
One receptionist weighed our puppy FIVE times and came up with the wrong weight each time, insisting our dog lost four pounds in four days!!! She gave me attitude and told me she was deeply concerned until the vet weighed him and he actually GAINED half a pound.
I tried to pay cash for our visit today and they didn't have change. I asked them to please download another claim form so I can sign it and they can submit it and their Internet was down.
The two doctors I saw were arrogant and nothing special anyway. There is certainly no love for animals at the Los Feliz Small Animal Hospital.
Something that comes to mind when writing reviews is thinking about how we treat others in the world and in the case of this review how we treat our pets also. The Dr.s and the staff at the front desk plus the technicians at LFSAH have all been kind, caring , considerate and extremely skilled.
Mind you the Gals at the front desk are also professionals some with degrees in science, some parents etc...They have all been wonderful and helpful, put yourself in their place, some days are crazy some days were grouchy...try asking them how their day is going or what their pets names are , instead of the selfish entitled attitudes people carry now a days !!!
My cat is 24 years old and has been a patient there for 12 years. She is currently under the care of both the young Dr. C and Dr. H . Ive taken good care of my cat, they see this and without question have provided me with thee best service. Also how can we talk and complain about money when were dealing with another's quality of life ? This is not about bargain shopping. They have also given us excellent references for specialists. Once again everyone at LFSMH is amazing and if you have problems refer to the first sentence in my review again !!!
From Jes G. in Los Angeles.
I'm really surprised by the low reviews. Last spring, my landlord's (who lives on the premises) older cat was attacked by 3 coyotes while she was out of town. We didn't find him until the sun came up, he had been under a car wounded for over an hour. After getting him out and wrapped up, I took him to LFSAH because it was the closest vet I could bring to mind since I was new to the area. I won't go into the gory details of how bad the cat's injuries looked, but I was heartbroken and convinced as we drove him to the vet that we were probably taking him to be euthanized, he looked so bad it really looked untreatable.
They began treating him immediately when we arrived. They gave the most informative diagnosis, were very thorough in explaining exactly what his injuries and prognosis were (several broken ribs, bruised lungs, throat, multiple bite wounds). The vet was the most knowledgeable I've ever seen and she and the staff were very compassionate and concerned. Everyone there was pulling for him and the vet was determined to save his life. The cat made an amazing recovery and was stable and recuperating after a couple days.
After the cat was back to normal, my landlord joked about how I unwittingly took him to "the most expensive place in the city." The total bill for the cat was around $1600, but he was nearly dead when he came in so in the course of treatment had an MRI, surgery, oxygen treatment, and painkiller IVs. That's some serious care, if you had to pay for that kind of treatment for a human it would be a fortune. I'm not certain I would use them for vaccinations or spay/neutering, but if my dogs or cats were ever in a position where I knew I needed a vet to save their life, I wouldn't hesitate to bring them here.
From Kate C. in Los Angeles.
Dr. Costin does rock! I've had appt.s with the other doctors there, but now I only see him because he is caring and very knowledgeable. In fact, last year my kitty was diaganosed with cancer when I brought him for a regular check-up. I was very upset, and Dr. C was extremely compassionate and made that process as good as it could be.
Also, the staff has always been nice to me....
From Rose L. in Los Angeles. I have been going to the Los Feliz Small Animal Hospital for 17 years first with my cat and now with my new puppy. I have always found the front desk staff to be very helpful and professional. I have seen several different vets there over the years and have always been happy with the care with which they have treated my pets. I would highly recommend them to every pet owner.
TERRIBLE. We took our cat in due to swelling in the rear legs. Dr. Matt Costin of the Los Feliz Small Animal Hospital indicated that he was unable to find any reason for the swelling. He literally said he had `no idea what the problem could be.` He advised us to go home and see if the swelling would go down. It did not. After a month, and an increase in the swelling to include the other rear leg we returned to his office and saw another doctor who referred back to xrays which had been taken during the previous visit with Dr. Costin. The second Dr. pointed out a sub lumbar mass that was not only visibly clear but explicitly noted in Dr. Costin's notes from the previous appointment a month earlier. During the first appointment Dr. Costin made no mention of the mass though he clearly knew of it. In the file which we later obtained he specifically elaborated that there was a sub lumbar mass, though again; at the time he very specifically told us that he had no idea what the problem could be. As it turns out this mass was a fatal form of lymphatic cancer that if treated at the time of our original appointment with Dr. Costin might have been successfully eradicated. Being that it is an aggressive form of cancer, the month that we were misled into waiting was a death sentence to our cat. At the very least this is willful misrepresentation of a serious condition affecting a pet which we have had for 15 years and which we consider a member of our family. In consulting with other vets in an attempt to treat our pet they were shocked and disgusted that Dr. Costin did not alert us to the existence of the mass which has resulted in the untimely death of our cat.
Unethical, Misleading.... In my experience in going to this facility at various times over the last 12 years, I have found reception and staff to be rude and uncaring and I have found at least one doctor, Dr. Costin (Jr.) to be inept if not incapable of performing his job. In my most recent vist, I took my cat in due to swelling in the rear legs. Dr. Costin (Jr.), indicated that he was unable to find any reason for the swelling and actually said he had no idea what the problem could be. He advised me to go home and see if the swelling went down. It did not. After a month I went back to his office and saw another doctor who brought out xrays from the previous visit with Dr. Costin (Jr.) and pointed out a sub lumbar mass that is not only visibly clear but even noted in Dr. Costin's notes. He actually noted that there was a sub lumbar mass, and then came in and told us that he had no idea what the problem could be. As it turns out it is a fatal form of lymphatic cancer that if treated at the time of our original appointment with Dr. Costin might have been successfully eradicated. Being that is an aggressive form of cancer the month that we were misled into waiting was a death sentence to our cat. I believe Dr. Costin did this in order to bilk us for more money. What other explanation could there be?
Dr. Paulosky. Could someone please tell me where Liz Paulosky went? I know she does occasional days at Eagle Rock but I can't remember the other location. I am very sad LFSAM let her go. It's been rough getting the treatment I was used to since she has left.
Going downhill quickly. This used to be such a good place. My pets (many) and I worshipped Dr. Liz Paulosky, who was over the last few months cut to two days a week, then one, then canned. Every day it's someone new -- doctors, receptionists, assistants. No one lasts very long, it seems -- and it sure would be fun to find out WHY. It's hard when several doctors try to interpret another's suggestions and treatments and aren't familiar with a pet's long history. As I said, it used to be great place. Now it's staffed by miserable people who, I have a FEELING, are pushed by the owners to pile up the largest bills possible for its clients to have to fork out. I, too, have been encouraged to transfer a pet to Eagle Rock Emergency for overnight care -- and guess who ALSO owns that place???
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