Auntie Em's Kitchen

Doesn't Recommend

carenconcarne

Joined 4 years ago

not impressed. I waited for 5 minutes at the register and was ignored by not one, not two, but three employees before I decided to take my business elsewhere.

the strange part was it wasn't crowded like it usually is, and it was Easter morning! We got parking right in the front! if it's not crowded and I can park in the front of this establishment, yet I can't even get a "hello! one moment please.." then that should tell me how long I'll be waiting for a water refill!

Larkin's is right up the street off of Colorado and their service was amazing! their food was phenomenal! That turned my day around.. ^_^

Doesn't Recommend

lafoodster

Joined 4 years ago

don't believe the hype -- or let them cater your event!. Friends of mine used Auntie Em's to cater their wedding. The food was fine but the service - leading up to the event, during, and after - was horrendous. This place is super pretentious and borderline arrogant about their quality and the uniqueness of their offerings, but then they don't deliver. That's a fatal combination in a town with a multitude of culinary offerings. Good food is important but NOT worth putting up with poor customer service, whether you're throwing a big event or going out for brunch on a Sunday. Shop around before committing to any sort of relationship with these people - there are other caterers out there who are more customer-friendly AND less pricey.

Recommends

poochamina76

Joined 5 years ago

cupcakes are delicous. very nice people!!! I ordered a small salad and a cupcake this last visit (i've been there 3 times) and I forgot my wallet and they were so nice as to tell me to bring it next time.

The cupcakes are always fresh and yummy (wait, not yummy because yummy's cupcakes are nasty) the salad was tasty and unique.

I will go back again and again. very nice people and the food is tasty.

Recommends

CAZADOR

Joined 6 years ago

Breakfast, Lunch or Cupcakes. After reading some of the bad reviews I am happy that I have only eaten there for breakfast and lunch or to pick up some cupcakes. Although the "dirty" review has grossed me out a bit. Grrrrr.

In all honesty it was the cupcakes that brought me in to the place, but now, I do enjoy the food and the diverse staff at Auntie Em's.

I love to see a success story and it seems as though this place is one of them. Great for them. Although, I would suggest that the owners get on any of the "dirty" issues and cross contamination (touch face = wash hands, not go back to slicing meat).

Recommends

Contributor

Joined 10 years ago

Eagle Rock diner dishes out fresh salads, gourmet sandwiches, pot pies and decadent baked goods.. Colorful and kid friendly (there's plenty of paper and crayons at each table), this Eagle Rock diner is a family favorite. At lunchtime, the front takeout counter is jamming with a bustling neighborhood crowd. On weekends it can get a little crazy as folks flood in for open-faced breakfast sandwiches, huge salads, soups and pastas. Popular items include a fat BLT with avocado and sprouts, piled-high Cobb salad, orzo pasta with kalamata olives, and lamb shepherd's pie. But it's not just the savory staples that keep the crowds coming--people from all over drive miles for the bakery's famous red velvet and coconut cupcakes.

Doesn't Recommend

vividvivr

Joined 5 years ago

Even Toto would pass on this place.... Arrived for dinner around 6 PM and the employees were far more intent on eating their meals, than serving the few customers in the place. Tables were dirty, most of the specials listed on the board were not available (how about taking a minute to erase them?) and the staff was slow and disinterested.

Maybe this place was on the Food Network, but they are difinitely off the map now. If you even think of going here, I suggest you continue on down the 134 FWY, just a few minutes more, and enjoy the great and reasonably priced restaurants in Pasadena (where there is always parking available).

Doesn't Recommend

Catlov

Joined 5 years ago

Go back to Kansas Auntie Em!!. I arrived there at around 5 p.m. to beat what I thought would be the Friday dinner crowd. when i walked in the employee's out numbered the patrons six to two. as i looked for an open table i found many, one of which was clean enough to touch. the employee's were eating and could not be bothered with an actual paying customer. When a lady did decide that maybe i wanted service she came over and took my drink order, iced tea, sweetner please, "we're out" ok i will have the Quiche, "We're out" ok the roast beef "we're out" ok so i order a sandwich. In the meantime one of the employee's turns some god awful head banger music on and decides he can sing to it to further my glorious dining experience, WRONG! So myself with my new headache now have moved out side, choked down the meal,

overpaid for it said,"I'm out!

You're out Auntie Em! You're out of a customer. I bet your employee's dont even notice till you tell them "we're out" of business.............

Doesn't Recommend

bobbi1965

Joined 5 years ago

CUPCAKES ARE THE BEST THING ABOUT THIS PLACE. My girlfriends and I went on Sunday to celebrate a birthday since we heard Auntie Em's was so great we had to try it. It was a disapointment as soon as we saw it. The parking was horrible and the place was smaller than my bedroom, people were so crowded together you could hardly move and the door always stayed open so flies were buzzing around. You could not quite tell who the servers were and all looked like they just rolled out of bed. I get the atmosphere is supposed to be somewhat bohemian and garage saley but it just seemed dirty. If I am going to pay $9 for a sandwich I have to be sure that it at least comes with fries! The only thing good about this place are the cupcakes, they were very tasty and it seemed each of them weighed about a pound. But the cleanliness of the staff and kitchen make me think of what could be in the cupcakes for that extra flavor. This is not a repeat experience for me, once is enough!

Recommends

emory42

Joined 5 years ago

scrumptious red velvet cupcakes. We shared the chocolate, carrot cake, and red velvet cupcakes. Hands down, the red velvet was the best: moist, light. and not too sweet.The frosting could tip the cupcake over :), but you have the freedom to add however much sweetness that you like. Yum! :) And even though it was lunchtime that we went, we had prompt, friendly service.

Doesn't Recommend

millsmgnt

Joined 5 years ago

Long lines mean nothing - cleanliness is key. Having a job in the entertainment industry, I am always looking for a great place to buy treats for the people I work with. I had heard many great things about Auntie Ems and was eager to bring their cupcakes and cookies into a studio meeting I had coming up. On the day of my meeting I went by Auntie Em's to pick up the goodies I had heard so much about. The line was nice and long and out the door. I waited patiently, noticing firemen and policemen having lunch outdoors. Once I entered the place I noticed there were a few flies inside. Flies fly around - there's a door - it happens. I was able to look past that only because I was in line and I was not sitting and swatting, like some people I noticed. As I got closer to the counter I got a better look of the open kitchen. My stomach turned a bit to see someone (who was slicing meat for a sandwich) scratch their face and then touch the food. At that point the food in the display case now looked inedible and I was no longer interested, so I left with nothing.