Hilton Los Angeles Airport - Los Angeles Hotels

04/21/10

Comfy beds, great tv selection, and accommodating staff!

by milehighwinters

After naming my own price on Priceline, I scored a couple nights at this gem for an excellent price....or so it seemed before I learned about the parking fees at this location. I decided to pony up the extra $10 a day and do the valet since reviews on other sites protested the awful conditions of self park.

The rooms are plain, but the beds are incredible and comfortable! Soft linens, soft and firm pillows, and an incredible mattress made my sleep happen.

My only complaint was that the neighboring room had a dog that would not stop barking and woke me up and kept me there. I was offerred a breakfast coupon to apologize for the early awakening. I was appreciated this gesture, but am a bit upset that after the same thing happening with the same dog, they failed to move the patrons in that room. The offer to change my rooms was extended to me but as I had checked in first and was unpacked, I felt that I shouldn't have had to myself.

I don't mind staying by LAX, as it puts me at an access friendly starting point for where ever I am going to check out. I was pleased how quickly I was back at the hotel from WeHo last night.

For what I actually paid to stay here, the accommodations were pleasant but after the parking and internet fees, I could have stayed somewhere closer to the beach.

• Pros: Great service, comfy beds, onsite facilities
• Cons: Pricey Parking, Pay for Internet, Check In Line

01/11/09

Worst Customer Service Ever!

by ilovethsea

I was looking to park here because of the covered parking and the valet service. Plus I figured it was the Hilton, how could I go wrong. Well here is how. I started this debacle with a simple question. When I tried reaching anyone at the Hilton valet or front desk, I was put on hold for five and ten minutes at a time, hung up on, transferred to the wrong place, and when I finally asked for a manager, I was hung up on again. When I finally got hold of a manager, I had made more than fifteen calls just to get to this point. When I spoke to the manager, I was furious and told her about the happenings and explained that I was going to take my business elsewhere. She expressed her apologies and told me that she would take care of my reservations due to the problems I had. So then I stayed. Big mistake!!! When my boyfriend came to pick up the car, no one anywhere knew about the arrangements with the manager and now the manager is saying that she never said anything about taking care of the payment. What else does taking care of the reservation mean?

Bottom Line:

I had to take care of this mess from 3000 miles away and it interrupted my lovely Christmas Holiday. I have been trying to get a hold of the same manager to resolve the issue now that I am home and she is not responding back to me.

AWFUL CUSTOMER SERVICE!!! GO TO PARK AND FLY. CHEAPER AND BETTER CUSTOMER SERVICE!!!!