04/06/08

Rudest customer service EVER!

by Shockedcustomer

The reviews on this site are too kind. I am in disbelief that the Korean woman (who seems certifiably crazy) could actually be the owner of this establishment. I ordered a drink that tasted awful and asked for assistance. She insulted me at least 4 times and I tried to be nice and she continued to insult me. Then I said I should ask for my money back. She then said "what do you think this is a restaurant or something." If she is actually the owner, it would shock me to see this place stay in business for any length of time. She is simply awful and has no interest in keeping customers or treating customers with respect. The fact that there are so many comments regarding this woman on the site is simply not surprising. This coffee shop is currently a monopoly in this location but I give it time before her poor attitude and horrible service comes back to hurt her where it counts--in the pocketbook. Considering how clueless this woman appears to be, she probably will still not realize that she is sending all her customers to spend their money elsewhere.

• Pros: Location
• Cons: Crazy mean owner who mistreats customers!

02/18/08

Worst Coffee with Worst Manager( or Owner) EVER!

by hurahura

I and my friends went to movie and had some time before movie started, so we stopped by this coffee shop.

As soon as we got in, the owner looking lady greeted us with irritated attitute and kept telling us "Only Cash!" since he closed her register. No problem. We understood.

One of us ordered latte with soymilk and it came out really aweful!

It tasted like she didn't steam the milk and put cold soymilk. And she put it incredibly small amount so I couldn't even taste even milk in it. Worst thing was... when I opened a lid the coffee was covered with ground expresso around the cup. We couldn't take it ,so asked her to make it again.

First response from her was, "Get out of the register" she yelled us. And she started yelling us harder that it was her style of expresso(full of gound expresso inside?) and she woudn't either make another one for us nor refund money. She said it was usual thing you saw those things for expresso. I never saw that much of ground expresso in any coffee. Come on. All we needed was another appropriate Soy latte or money back but all we got was screaming and yelling and threatening from her. She also kept saying there was no coffee and what she used was expresso. but isn't Expresso coffee?

For the worst part, She screamed at us. pointed her finger to the door and "GET OUT or I will call police!"

There were around 10 customers inside of small shop and she embarrased us and treated us like non-human. We left because we didn't want to see the worse thing happen, but I won't go back there and still VERY upset!

If anyone want to buy coffee before movie, please try inside of theater. They also have coffee. I can't easily get rid of this BAD experience out of my mind!

• Pros: Nothing
• Cons: Bad Coffee. Bad manager. Bad service.

12/29/07

Hazelnut Muppet @#$%

by luckyy

OK...true story. I walk in to an empty Buzz Coffee before a movie with my wife at the Laemmle 5. The coffee @#%$ comes in off his break. The owner sits at the counter behind me tallying her receipts for the day.

I order a medium late and he rings me up for something like $4.24. I balk at the price, and ask for a medium coffee instead. He shoots me a #@$%%* look, then rings me up for $2.54.

He then pours me a cup from a carafe marked "Hazelnut" and tops it off from a carafe marked "French Roast." The coffee is clearly cold as he warms it up with the steamer on the espresso machine. I'm confused about the concoction that he just whipped up so I smell the coffee (which reeks of Vanilla and Hazelnut) and ask him, "Is this Hazelnut coffee?" He lies to me and says its French Roast. I tell him that I just wanted a regular cup of coffee and he insists that it's French Roast..again.

I ask him if he's joking because it's clearly flavored coffee, after which chaos ensues. I tell him I'm paying $2.54 for a cup of coffee and all I want is what I ordered. The Korean owner jumps in and says that people "love Hazelnut coffee," and why it's better coffee because it's more expensive. When I tell her that all I want is a regular cup of coffee and that her coffee is double the price of Starbucks (my benchmark for over priced coffee), she starts screaming "THIS NOT STARBUCKS! THIS NOT STARBUCKS! DO YOU KNOW HOW MUCH GAS COSTS THESE DAYS?"

I tell her that if it were Starbucks I would have been served what I ordered. The white boy coffee monkey mumbles to her about how I was being "difficult" because I changed my order. I tell him he was acting like a @#$% from the moment I walked in, after which he threatens to "kick my #@$."

These people are clearly insane. As far as I'm concerned they can keep overpriced Muppet @#%$.