Toi On Sunset Rockin Thai Food

10/11/09

Mighty Tastey!

by jwpraus

Just had the Cashew Chicken with brown rice. It was take out so I can not say much about the service or atmosphere, but the food was mighty tastey.

08/19/09

Great theme, no substance

by WWu

I visited Toi recently, and my first impression was - "ok.. they have a rock/Hollywood theme. cool. Oh look! They even have a bouncer! er, I mean 'host'"

After that, it was VERY lackluster. You can get better Thai food anywhere else in L.A. with better service than this place, and will probably cost you less money.

As for service - forget it. Unless you ordered too many plates and they have to clear room for more food, you can forget about them busing your table until the end of the meal. (My visit was during the week, and the restaurant was half empty.)

Also, the fact that I can see the servers smoke outside, come back in, then continue to wait on tables without washing their hands? GROSS!

With this going on, I don't know if anyone was even managing this place!

So, unless it's my friend's birthday and they intensely insist on going there, I will NEVER suggest this place to anyone I know.

• Pros: Rock n Roll theme
• Cons: overpriced food, bad service

08/19/09

a birthday celebration RUINED

by jtownsendphotos

TOI was one of my favorite restuarants. I ordered from them for delivery for years and have been to the actual restaurant countless times. However, last night changed all of that. Having attended a b-day dinner, all was great. However, as we left, things took a sudden change. Once outside, out waiter comes out and asked us to sign an additional receipt. I did so no questions asked. He thanked us and went back inside, at which the cashier came out and then accused us of not paying the full bill. Confusion arose. We had paid the bill with two cards. I have the receipts for BOTH transactions. I showed these to her, she apologized and went inside. My friends and I chatted a bit before crossing the street-- at which time it dawned on me that I was given receipts and fortune cookies, but NO DEBIT CARD. I went inside to question this. The employees became very rude, accusing us of not giving them a card, etc. Again I showed them both receipts... questioned where my card was. They claimed I didnt supply them a card-- then said they ran the card and returned it... then said they didnt know where the card was... started using foul language and told us to leave. I immedietly called my bank-- which verified I was charged not once, but TWICE within 4 minutes of each other. I called the restuarant with all authorization numbers, transaction details, etc. The girl I spoke to on the phone was very rude, told me to "shut the F up!", called me a liar, and hung up. I contacted my legal rep. who called to speak to a manager. She was told the manager would only be on duty for one hour the following day... Today, I called to speak to a manager, was told he was not available... I have reported to beter business bureau, Wells Fargo, etc. Very upset. Businesses should not be ran in such manner... I am sad to say they have lost my business forever...

• Pros: good food
• Cons: insanely bad service