Macy's

03/28/09

Unhappy with service from manager Kevin

by GoGators81 at Citysearch

I tried to exchange merchandise at Macy's without a receipt, and after speaking to a friendly sales associate who called the manager, I thought I would be taken care of---more than anything, if an item cannot be returned, I would expect to be told in a kind, professional manner. Instead, I was told by the manager Kevin that "I don't know what you've done to this item or how long you've had it, ma'am", I found this rather accusatory and offensive. Instead of explaining that it was the stores policy and beyond his control, he got a little bit personal with me.

I will agree that the sales ladies are pleasant and easy to talk to---maybe you should make one of them a manager instead, Macys :):):)

• Pros: Lots of inventory, good deals sometimes
• Cons: Poorly trained staff, bad customer service

03/21/09

Candace in womens apparel is wonderful!

by BrigitteTols at Citysearch

2 months ago I invested in some 236$ jeans, and ever since they had proven fragile and ripped and needed several alterations- finally, I had enough, and I went back to Macy's, prepared to potentially have a battle on my hands- I wanted a new pair of jeans, and I was a bit heated.

Up to me walked Candace- a smiling, warm sales associate, who I explained my problem to, after which she said "oh honey, that's terrible! I'll do what I can to get you some brand new jeans!", I assumed she was a manager because she knew a lot about all the brands of jeans, and she made it her mission to make sure I was taken care of, and read that I was a bit stressed from the get-go. Candace managed to be quick, informed, and professional- while still being extremely personable and fun.

I've had poor experiences with Macy's before- but this more than makes up for it, and I wish every business I walked into had a staff that worked so hard and were so pleasant!

• Pros: Great experience this time- in and out quickly
• Cons: Alterations take weeks, understaffed, slightly inconvenient

11/13/05

No plus size clothing in skinny Bev Hills

by angieb55 at Citysearch

Everything about this store is good, except this is the only branch of Macys I think I've ever been to ever, with no plus size section. There are bigger people in Bev Hills who are willing to spend their money here - but, they'll have to go elsewhere this time.