Blueprint Furniture

01/06/10

I got the most for my money

by LexyGirl at Citysearch

I didn't have a lot to spend, which was really clear after hitting the new Room & Board. I fell in love with the clean lines, but I couldn't afford the sofa I wanted. After hunting around, a set decorator friend gave me a few suggestions and Blueprint was one of them.

It's not a fancy place, but I did find a cool, comfy sofa that I could afford. Picked my own fabric & it still came in about 3 weeks. I like that it's made here too. If you know what you want, you gotta at least check them out.

• Pros: good style, great value
• Cons: jam packed store, watch your shins...

11/02/09

worst service ever.

by heej at Citysearch

I only shopped here once and will never shop here again.

The only reason I went to this store was to get seating for my living room fast. I would have just ordered on-line (somewhere else) if I was going to wait a couple months for my chairs.

The sales person told me that the chairs are in stock so I scheduled to get it delivered by the weekend. Two days later, someone from the factory calls me to let me know that the chairs I ordered are not in stock and I will have to wait 2 months to get it delivered. I called the store to cancel my purchase but somehow they can't find my order with my name and phone number. (I didn't have the order number at that time.) I didn't want to get into a fight so I just decided to wait.

After 2 months, I called them to get my furniture. (they never called me. I had to call them,) It turns out that I owe them 10 dollars. I didn't even bother to figure out what it is for so I just gave them a check. Now I'm just happy that i got my chairs and i don't have to deal with them anymore.

• Pros: ok price
• Cons: customer service is horrible

10/26/09

Blueprint Furniture makes me Red with anger

by glamgail at Citysearch

Over the years, I have shopped at Blueprint by default. I like contemporary decor and there has been a shrinking market in LA until recently. And since online furniture shopping is hardly easy, I stop at Blueprint. They carry all the obvious middle to upper strata of furniture lines and accessories; at least I think they do. Not once in all the years that I have shopped at Blueprint, alone or with friends, has one of their service people had the interest to offer help or answer a question, if asked. They are all clustered at the one service desk seemingly preoccupied with whatever orders were deemed acceptable by them to process. I have rarely seen a store who's sales policy runs from bored to rude to just condescending. Their air of smug superiority permeates the showroom so asking them any information re: prices, fabrics, construction is ridiculous. Without kidding, even asking them about a restroom is discouraged as if they simply never have the need to ever use a bathroom themselves. Bottom line: if one leaves less satisfied than when enters, what’s the point? Their prices are as high as their noses. And since there are no bargains, no help and all attitude, I’d rather return to online or one of the many new stores that dot the same neighborhood. Those new contemporary stores need to pay their rent and are eager to make your experience a good one. As for Blueprint, shop there only if you really love to be made a fool and put down at the same time. In that case, Blueprint would be happy to take your money as they show you the door on the way out.

• Pros: Good Location; decent parking
• Cons: They make 'customer service' to be an oxymoron.