favorite jeans, rude staff, bad experience, bad attitude, favorite store, like cords, very bad custmor service
JUST A RECOMMENDATION!!!.
Please when you are going to this please check the address and business name. they are 2 (TWO) similar businesses DENIM REVIVAL and SIMON MASTER TAILOR ones by mistaken I enter the other door (Simon Master tailor)and Russian leady told me they are Denim Revival and the tailor is out and will be back in 30 min. She asked me to leave my jeans and they will fix it. They called me in 3 weeks and when I saw my jeans I was shocked. IT WAS LIGH!!! Denim Revival was next door and tailor (ANNY) was there. So if you have bad experience with your repairs PLEASE DUBBLECHECK the please you are going.
In Denim Revival your repair will be ready in 1 (ONE) week and prices for average holes are $20 for original hem $22. also you can check the website I found out www.denimrevival.us they have very nice portfolio.
DO NOT GO!. I found out that my tailor fixes these holes! they wanted 60 bucks for my hole b/c they said it was bigger and they had to open the inseam. I decided not to do it and took to to my tailor and he fixed it for 8 bucks in 2 days! They totally rip you off! DO NOT go! ask your tailor first! my jeans look GREAT!
It was good for me. Ok, so I've read everyone's reviews and seen that the majority of people have had bad experiences here. I actually took some jeans in after reading all the reviews, although I steered myself for rude staff and an extended wait. When I got there, the girl greeted me and gave me a price( $20 for a tiny hole) and an expected wait time of 4 weeks. So I was forewarned, and I agreed. Anyway, I left and got a call 2 days later from them stating my jeans were ready! So, I went in to pick them up and salesgirl #2 was courteous towards me, also. Fortunately, I just happened to get lucky and have a good experience. Not to mention, my jeans look great..you can hardly see the patch-up! Also, they have an excellent display of vintage jeans, cowboy boots, and vintage t-shirts. I say it was worth it.
Terrible, horrible, horrendous. These people have NO IDEA what they are doing with a pair of jeans. This place needs to go out of business. They RUINED my jeans with the worst hemming job I have ever seen.
Great Job, Horrendous Staff. The reviews are dead on. They totally fixed my favorite jeans, but the staff was rude and it took 5 weeks to get my jeans back. I wish there was another place that did as good of a job more timely and without the sour attitude. But...they did an amazing job on jeans that I thought I'd have to lay to rest. For the restoration of my beat up jeans it cost me $50 which is pricey but worth it. I would go someplace else if you just need jeans shortened, but if you're patient and need some major revamping go in there and kill them with kindness.
Decided to take a risk and it was worth it.
There is some truth to the reviews, the customer service/relations is lousy, and I felt the people acted unprofessionally, and it took them 6 weeks.
For the positives:
I got my jeans back today -- the work is superb. It took me a little bit to even see what they had done. The material they picked out not only matches the color of the jeans but works well with the wash/fading from use. They used a very strong material and to patch and it looks like it won't tear again.
So I caution people if you go there you have to have a lot of patience and be ok with letting them do their thing, but if what you really care about is the quality of the worksmanship this is the place!
Horrible Work & Horrible Customer Service. Denim Doctors butchered my favorite jeans! And contrary to a previous reviewer's comment, they were NOT completely destroyed when I took them in--in fact they were almost brand new. The repair looked so sloppy, that I complained and they did it over again, but the 2nd repair actually looks worse! And this is after enduring the nasty attitude of the employees (a couple of them are ok, but overall they are surly). I'm sure my dry cleaner could have done a much better job, it would've cost much less, and there would've been no attitude involved. I think that those who have been happy with the results are the excpetion, not the rule, and that unless you are a celebrity client, you're seriously taking your chances.
I WILL NEVER GO THERE AGAIN. I gave them 3 jeans to alter and told the girl specifically which one i wanted done before i my vacation and I tell her that if she cant get the jeans ready by the date I will take it somewhere else. WORST CUSTOMER SERVICE EVER. I called the day the jeans were supposed to be ready which was the same as the day I was supposed to leave for my trip and she says its likely it wont be ready. After i told her my story she finally finds the jeans, then when i pick it up she gives me the wrong pair. THE INCOMPETENT RUDE LADY AT THE FRONT GOT THE WRONG PAIR OF JEANS READY FOR ME and when I told her that these were the wrong pair she argued with me. SHE WAS THE SAME BAFFOON who fitted me. SHE DIDNT EVEN APOLOGIZE for her mistake
The clerks' pulled serious rank- both when I visited the store and when I called them to inquire about my jeans which took 8 weeks to complete. They treated me like I was getting their services for free and they were doing me a favor! I felt like saying "I get it, ok. Celebs come here and your store gets good write-ups! But could you fix your attitude after your done with my jeans?"
Anyway, although many people may be very happy with their jeans from DD, I was not satisifed with the end result. They were not completed to the measurements that were taken in the store.
very bad custmor service. clerks' attitude is so bad ,unkind and they charge so much for the fixing jeans
Sign in with Facebook Sign in with Facebook to see what your friends are up to!